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Is there an Northpass outage?

Northpass status: Systems Active

Last checked: a minute ago

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Northpass outages and incidents

Outage and incident data over the last 30 days for Northpass.

There have been 0 outages or incidents for Northpass in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Northpass

Outlogger tracks the status of these components for Xero:

Northpass App - AWS Active
Northpass App - Azure Active
Shopify API & Mobile Active
SendGrid API Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Wistia App Active
Wistia Embeds Active
Wistia Encoding Active
Wistia Stats Active
Wistia Uploads Active
Component Status
Northpass App - AWS Active
Northpass App - Azure Active
Shopify API & Mobile Active
Active
SendGrid API Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Active
Wistia App Active
Wistia Embeds Active
Wistia Encoding Active
Wistia Stats Active
Wistia Uploads Active

Latest Northpass outages and incidents.

View the latest incidents for Northpass and check for official updates:

Updates:

  • Time: July 23, 2020, 6:56 p.m.
    Status: Postmortem
    Update: # Current Status Operational # Summary Yesterday morning \(EST time\), we deployed a platform enhancement meant to improve security and the process of customizing a school's look and feel. Specifically, we wanted to ensure customers have easy access to the latest jQuery libraries without having to directly reference the library in their templates. However, this caused issues for customers using our Learning Experience v2 \(LXv2\) who referenced jQuery 2.x in their school’s customization code. # Impact Any customer utilizing our LXv2 who referenced jQuery 2.x in their school’s customization code experienced an issue where learners were unable to access course content. # Root Cause Prior to version 3.x, the jQuery library did not include one of the methods that our LXv2 relies on. This resulted in our LXv2 throwing a JS error, which in turn blocked any learners from accessing course content. # Trigger We regularly and frequently deploy to our production instance, so this error was introduced in our deployment that occurred at 12:20 UTC or 8:20am EST. # Resolution We reverted our latest deployment to return the application to stability at 14:50UTC or 10:50am EST. We also plan to put additional logging and monitoring in place to detect these types of issues earlier. # Corrective Actions We’re putting additional logging and monitoring solutions in place to automatically detect javascript issues like this ahead of time. As we’ve reverted our deployment to resolve this issue, we will refrain from deploying these jQuery-specific changes for a time being \(until this is closely monitored\).
  • Time: July 23, 2020, 3:02 p.m.
    Status: Resolved
    Update: Course content was inaccessible to all learners for certain Northpass customers. The issue lasted for about 2 hours starting at 8:30AM EST.

Updates:

  • Time: July 10, 2020, 8:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2020, 8:36 a.m.
    Status: Investigating
    Update: We are aware that the Northpass application is not available. We are currently investigating this issue.

Updates:

  • Time: May 25, 2020, 1:08 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: May 25, 2020, 11:19 a.m.
    Status: Investigating
    Update: Northpass users could have been affected by an issue with Northpass application being unavailable. The issue has been resolved and we are now working on identifying the cause of it.

Updates:

  • Time: May 22, 2020, 4:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2020, 3:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure the issue is resolved.
  • Time: May 22, 2020, 1:47 p.m.
    Status: Identified
    Update: Most errors have been resolved and returned to normal operations. There are a small number of customers still impacted, and we are continuing to work on a fix for this.
  • Time: May 22, 2020, 1:08 p.m.
    Status: Identified
    Update: We have identified an issue with our SSL certificates and are actively working to resolve this. Users may experience a browser warning about security. We anticipate this should only be the case for up to 10 minutes.

Updates:

  • Time: May 19, 2020, 6:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 19, 2020, 5:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure stability.
  • Time: May 19, 2020, 5:01 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with viewing uploaded documents and presentations.

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Frequently Asked Questions - Northpass

Is there a Northpass outage?
The current status of Northpass is: Systems Active
Where can I find the official status page of Northpass?
The official status page for Northpass is here
How can I get notified if Northpass is down or experiencing an outage?
To get notified of any status changes to Northpass, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Northpass every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Northpass do?
Northpass is a platform that enables mid-market and enterprise companies to provide customer education programs. Discover more about this service today.

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