Is there an OpenGov outage?

OpenGov status: Systems Active

Last checked: 2 minutes ago

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OpenGov outages and incidents

Outage and incident data over the last 30 days for OpenGov.

There have been 1 outages or incidents for OpenGov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for OpenGov

Outlogger tracks the status of these components for Xero:

Asset Management (formerly Cartegraph) Active
Budgeting & Planning Active
Community Feedback (formerly Open Town Hall) Active
Financials Active
Open Data Active
OpenGov Help Center Active
Permitting & Licensing Active
Procurement Active
Reporting & Transparency Active
Tax & Revenue (formerly iGovServices) Active
FTP Active
Integration Services Active
OpenGov Platform Active
Component Status
Asset Management (formerly Cartegraph) Active
Budgeting & Planning Active
Community Feedback (formerly Open Town Hall) Active
Financials Active
Open Data Active
OpenGov Help Center Active
Permitting & Licensing Active
Procurement Active
Reporting & Transparency Active
Tax & Revenue (formerly iGovServices) Active
Active
FTP Active
Integration Services Active
OpenGov Platform Active

Latest OpenGov outages and incidents.

View the latest incidents for OpenGov and check for official updates:

Updates:

  • Time: Sept. 2, 2022, 5:58 p.m.
    Status: Resolved
    Update: The Citizen Services application has been operating without error in the Microsoft Azure environment for the last 15 hours. This incident is now closed.
  • Time: Sept. 2, 2022, 1:32 p.m.
    Status: Monitoring
    Update: The Citizen Services application is operating well within normal performance limits. We have validated with customers and they have also confirmed the system is operating properly.
  • Time: Sept. 2, 2022, 1:30 p.m.
    Status: Monitoring
    Update: Emergency maintenance was performed on Citizen Services. https://support.opengov.com/hc/en-us/articles/8532128948891-2022-09-01-Citizen-Services-Employee-Application-viewpointcloud-io-Emergency-Maintenance https://www.opengovstatus.com/incidents/23m2pyk1g4jw
  • Time: Aug. 31, 2022, 9:47 p.m.
    Status: Monitoring
    Update: Microsoft Azure services in the East region returned to normal service levels and we saw the Citizen Services search and performance issue go away at 7:30 AM PT. We are operating similarly to the levels we were at last week. We will continue to monitor the performance for the next 24 hours.
  • Time: Aug. 31, 2022, 2:33 p.m.
    Status: Identified
    Update: OpenGov has a Sev A incident opened with Microsoft.
  • Time: Aug. 30, 2022, 2:25 p.m.
    Status: Monitoring
    Update: Microsoft had a repeat scaling issue in the East environment and OpenGov has chosen to move to West environment and now Citizen Services is operating normally. Below is the timeline of events: 6:34 AM PDT: Citizen Services performance returned to service 6:28 AM PDT: OpenGov redirected traffic to West region to return to normal operations 6:00 AM PDT: Microsoft reporting it was having a repeat of scaling issues in the East region 5:30 AM PDT: Re-open case with Microsoft 5:00 AM PDT: Performance issue reported
  • Time: Aug. 29, 2022, 9:36 p.m.
    Status: Monitoring
    Update: The global search feature has been returned to service as of 1:08 PM PT. Microsoft had an issue with its scaling service. This issue has been addressed allowing the return to service for the global search functionality. We will continue to monitor for the next 24 hours before closing the issue.
  • Time: Aug. 29, 2022, 6:59 p.m.
    Status: Identified
    Update: Working with Premier partner and Microsoft to find a solution.
  • Time: Aug. 29, 2022, 5:44 p.m.
    Status: Identified
    Update: Issue raised and escalated to Microsoft.
  • Time: Aug. 29, 2022, 3:13 p.m.
    Status: Identified
    Update: An issue has been identified that is impacting search performance and a fix is underway.
  • Time: Aug. 29, 2022, 2:02 p.m.
    Status: Investigating
    Update: Here is the link to the KB on the Resource Center tracking for this issue: https://support.opengov.com/hc/en-us/articles/8428898307739-2022-8-29-Incident-Citizen-Services-Global-Search-Feature-may-not-Yield-any-Results-
  • Time: Aug. 29, 2022, 2:01 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: Aug. 10, 2022, 10:37 p.m.
    Status: Resolved
    Update: This issue has been resolved and all services have been restored.
  • Time: Aug. 10, 2022, 4:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 10, 2022, 3:13 p.m.
    Status: Identified
    Update: We are working to resolve issues impacting specific customers ability to import & export from the Citizen Services application.

Updates:

  • Time: July 18, 2022, 2:54 p.m.
    Status: Resolved
    Update: The web site is accessible and is resolved.
  • Time: July 18, 2022, 2:23 p.m.
    Status: Identified
    Update: We have identified the issue and working on a resolution.
  • Time: July 18, 2022, 1:56 p.m.
    Status: Investigating
    Update: We are currently investigation the issue.

Updates:

  • Time: June 21, 2022, 1:45 p.m.
    Status: Resolved
    Update: At approximately 11:34 pm PST (June 20, 2022), Cloudflare experienced a service-wide outage. Identified - The issue has been identified and a fix is being implemented at 11:57 pm PST (June, 20, 2022) Monitoring - A fix has been implemented and we are monitoring the results at 12:20 am PST (June 21, 2022) Resolved - This incident has been resolved at 1:06 am PST (June 21, 2022)

Updates:

  • Time: May 27, 2022, 10:12 p.m.
    Status: Resolved
    Update: The system has experienced no further issues and is being marked as solved.
  • Time: May 27, 2022, 7:21 p.m.
    Status: Monitoring
    Update: Performance is operating within normal limits and customers have confirmed normal page loads. We will be monitoring the system for the remainder of the day before resolving the issue.
  • Time: May 27, 2022, 6:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. You can also follow in the Resource Center via this article: https://support.opengov.com/hc/en-us/articles/6224741533595-2022-05-27-Incident-Citizen-Services-Site-loading-slowly-or-unresponsive
  • Time: May 27, 2022, 6:19 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

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Frequently Asked Questions - OpenGov

Is there a OpenGov outage?
The current status of OpenGov is: Systems Active
Where can I find the official status page of OpenGov?
The official status page for OpenGov is here
How can I get notified if OpenGov is down or experiencing an outage?
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