Is there an Opsgenie outage?

Opsgenie status: Systems Active

Last checked: 7 minutes ago

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Opsgenie outages and incidents

Outage and incident data over the last 30 days for Opsgenie.

There have been 1 outages or incidents for Opsgenie in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Opsgenie

Outlogger tracks the status of these components for Xero:

Public Website Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Component Status
Public Website Active
Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active

Latest Opsgenie outages and incidents.

View the latest incidents for Opsgenie and check for official updates:

Updates:

  • Time: April 26, 2023, 6:41 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** On April 4, 2023, between 13:32 and 14:50 UTC, Atlassian customers using Opsgenie faced significant delays while receiving Android push notifications. This was caused by an incident in a third party messaging service, which is responsible for Android push notification delivery. This in turn affected our systems. The incident was immediately detected by our monitoring tools, our on-call engineers were paged, and at 14:50 UTC our systems recovered successfully. The total time to resolution was about 80 minutes. ### **IMPACT** The overall impact was between April 4, 2023, 13:32 - 14:50 UTC in Opsgenie_._ The incident only resulted in delays in Android push notifications only, and these notifications were delivered successfully after FCM service was restored and no data loss occurred. ### **ROOT CAUSE** The issue was caused by an incident in a third party messaging service, which is responsible for delivering push notifications to Android devices. ‌ **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. The impact was immediately caught by our monitoring tools, and the responsible team immediately started analysis of incident. We value transparency with our customers and will continue to notify you and take any necessary actions promptly during an incident. In order to handle degradation or outage of messaging channels, Opsgenie recommends that users configure multiple channels of message delivery - including push notifications, mobile SMS, phone calls, and email. In order to improve our response for the future, we will also be analyzing whether we can employ autoscaling solutions for our systems in case of an outage/high load related to one notification channel. We apologize to customers whose services were impacted during this incident. Thanks, Atlassian Customer Support
  • Time: April 4, 2023, 6:16 p.m.
    Status: Resolved
    Update: This incident on Firebase has been resolved. Android push notifications are operational.
  • Time: April 4, 2023, 6:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 4, 2023, 3:23 p.m.
    Status: Monitoring
    Update: Android push notification delivery is fully operational for now, but we are still monitoring the Firebase outage (https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft).
  • Time: April 4, 2023, 2:34 p.m.
    Status: Monitoring
    Update: The issue has been identified as caused by an error on Firebase (https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft). We continue to monitor the situation and send update within the next hour.
  • Time: April 4, 2023, 2:30 p.m.
    Status: Investigating
    Update: We are investigating an issue with our Android push notifications that is impacting some of our notifications for Android. We will provide more details within the next hour.

Updates:

  • Time: April 13, 2023, 7:15 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** On April 3, 2023, from 1:15 pm UTC to 5:20 pm UTC Atlassian customers using Opsgenie product to integrate with a separate Jira Service Management Cloud instance faced significant delays while creating and updating alerts from Jira Cloud and Jira Service Management Cloud integrations in the US region. The issue was reported by our customers and also detected via internal monitoring tools. The reason for the incident was that one of the Opsgenie integration components could not scale to the high volume of requests from Jira. This caused delays in creating alerts or Jira issues by up to 30 minutes. The incident was mitigated by scaling the integration component, which put Atlassian systems into a known good state. The total time to resolution was about four hours and 30 minutes. ### **IMPACT** The overall impact was on April 3, 2023, from 1:15 pm UTC to 5:20 pm UTC. The Incident caused degradation to customers hosted in the US region only. This caused delays of up to 30 min, in creating Opsgenie alerts from Jira issues for customers who have the Jira to Opsgenie integration enabled. ### **ROOT CAUSE** The issue was caused by the sudden spike in the volume of messages, due to bulk actions. This requires scaling up the instances manually. Our proactive monitoring prevents delays by alerting early enough to allow manual scaling. A misconfiguration in this threshold and escalation policy, in our monitoring system, prevented us from scaling up instances well in time. ‌ **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. We are prioritizing the following improvement actions to avoid repeating this type of incident: * Improving auto-scaling for integration components to take care of sudden spikes in the volume of incoming messages for creating alerts via integration * Adding additional monitoring mechanisms to raise an alarm when volume thresholds are breached We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the product’s performance and availability. Thanks, Atlassian Customer Support
  • Time: April 3, 2023, 5:34 p.m.
    Status: Resolved
    Update: We observed some delays while creating/updating alerts from Jira Cloud and Jira Service Management Cloud integrations in US region. The problem is resolved now.

Updates:

  • Time: April 13, 2023, 7:15 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** On April 3, 2023, from 1:15 pm UTC to 5:20 pm UTC Atlassian customers using Opsgenie product to integrate with a separate Jira Service Management Cloud instance faced significant delays while creating and updating alerts from Jira Cloud and Jira Service Management Cloud integrations in the US region. The issue was reported by our customers and also detected via internal monitoring tools. The reason for the incident was that one of the Opsgenie integration components could not scale to the high volume of requests from Jira. This caused delays in creating alerts or Jira issues by up to 30 minutes. The incident was mitigated by scaling the integration component, which put Atlassian systems into a known good state. The total time to resolution was about four hours and 30 minutes. ### **IMPACT** The overall impact was on April 3, 2023, from 1:15 pm UTC to 5:20 pm UTC. The Incident caused degradation to customers hosted in the US region only. This caused delays of up to 30 min, in creating Opsgenie alerts from Jira issues for customers who have the Jira to Opsgenie integration enabled. ### **ROOT CAUSE** The issue was caused by the sudden spike in the volume of messages, due to bulk actions. This requires scaling up the instances manually. Our proactive monitoring prevents delays by alerting early enough to allow manual scaling. A misconfiguration in this threshold and escalation policy, in our monitoring system, prevented us from scaling up instances well in time. ‌ **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. We are prioritizing the following improvement actions to avoid repeating this type of incident: * Improving auto-scaling for integration components to take care of sudden spikes in the volume of incoming messages for creating alerts via integration * Adding additional monitoring mechanisms to raise an alarm when volume thresholds are breached We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the product’s performance and availability. Thanks, Atlassian Customer Support
  • Time: April 3, 2023, 5:34 p.m.
    Status: Resolved
    Update: We observed some delays while creating/updating alerts from Jira Cloud and Jira Service Management Cloud integrations in US region. The problem is resolved now.

Updates:

  • Time: March 4, 2023, 6:22 p.m.
    Status: Resolved
    Update: For the 3 impacted dashboards, we have made data accessible for upto 1 year. For date ranges longer than 1 year, please reach out to the customer support. We will continue to monitor the system.
  • Time: March 3, 2023, 1:27 p.m.
    Status: Identified
    Update: The team is still working to increase the data accessibility for the 3 impacted dashboards. We will keep you posted on further updates.
  • Time: March 2, 2023, 12:19 p.m.
    Status: Identified
    Update: While we continue to increase the data accessibility for the 3 impacted dashboards, customers can continue to use them for the last 6 months of data. Rest of the reporting dashboards are working as expected. We will keep you posted on further updates.
  • Time: March 1, 2023, 7:04 a.m.
    Status: Identified
    Update: While we continue to fix the data, we have observed latency in data shown for a few of the other analytics dashboards. We will continue to work to fix the rest of the data and will update you once we have more information.
  • Time: Feb. 28, 2023, 3:14 p.m.
    Status: Identified
    Update: Data is fixed for last six months and impacted dashboards can be generated with last six month of data. We will continue to work on fixing rest of the data and will update once we have more information.
  • Time: Feb. 27, 2023, 7:37 p.m.
    Status: Identified
    Update: Job triggered to fix rest of the data is taking more time then expected, we are actively monitoring it and will update once we have more information.
  • Time: Feb. 27, 2023, 10:39 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 27, 2023, 10:37 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 27, 2023, 10:28 a.m.
    Status: Investigating
    Update: We have identified the root cause and rolled out a fix for the last month of data. All data generated in the last month should be accessible. We have triggered the fix for the rest of the data and will update once the data is fully accessible.
  • Time: Feb. 27, 2023, 8:49 a.m.
    Status: Investigating
    Update: Opsgenie "On Call Reports", "On Call Time Analytics" & "Total On Call Time per User" Analytics dashboards are not showing data. We are working to identify the root cause and we'll keep you posted with further updates.

Updates:

  • Time: March 4, 2023, 6:22 p.m.
    Status: Resolved
    Update: For the 3 impacted dashboards, we have made data accessible for upto 1 year. For date ranges longer than 1 year, please reach out to the customer support. We will continue to monitor the system.
  • Time: March 3, 2023, 1:27 p.m.
    Status: Identified
    Update: The team is still working to increase the data accessibility for the 3 impacted dashboards. We will keep you posted on further updates.
  • Time: March 2, 2023, 12:19 p.m.
    Status: Identified
    Update: While we continue to increase the data accessibility for the 3 impacted dashboards, customers can continue to use them for the last 6 months of data. Rest of the reporting dashboards are working as expected. We will keep you posted on further updates.
  • Time: March 1, 2023, 7:04 a.m.
    Status: Identified
    Update: While we continue to fix the data, we have observed latency in data shown for a few of the other analytics dashboards. We will continue to work to fix the rest of the data and will update you once we have more information.
  • Time: Feb. 28, 2023, 3:14 p.m.
    Status: Identified
    Update: Data is fixed for last six months and impacted dashboards can be generated with last six month of data. We will continue to work on fixing rest of the data and will update once we have more information.
  • Time: Feb. 27, 2023, 7:37 p.m.
    Status: Identified
    Update: Job triggered to fix rest of the data is taking more time then expected, we are actively monitoring it and will update once we have more information.
  • Time: Feb. 27, 2023, 10:39 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 27, 2023, 10:37 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 27, 2023, 10:28 a.m.
    Status: Investigating
    Update: We have identified the root cause and rolled out a fix for the last month of data. All data generated in the last month should be accessible. We have triggered the fix for the rest of the data and will update once the data is fully accessible.
  • Time: Feb. 27, 2023, 8:49 a.m.
    Status: Investigating
    Update: Opsgenie "On Call Reports", "On Call Time Analytics" & "Total On Call Time per User" Analytics dashboards are not showing data. We are working to identify the root cause and we'll keep you posted with further updates.

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Frequently Asked Questions - Opsgenie

Is there a Opsgenie outage?
The current status of Opsgenie is: Systems Active
Where can I find the official status page of Opsgenie?
The official status page for Opsgenie is here
How can I get notified if Opsgenie is down or experiencing an outage?
To get notified of any status changes to Opsgenie, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Opsgenie every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Opsgenie do?
Opsgenie is a tool for alerting and incident response, ensuring critical alerts are never missed and services are restored promptly.

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