Opsgenie outages and incidents
Outage and incident data over the last 30 days for Opsgenie.
There have been 1 outages or incidents for Opsgenie in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Opsgenie
Outlogger tracks the status of these components for Xero:
EU
US
| Component | Status |
|---|---|
| Public Website | Active |
| EU | Active |
| Alert Flow | Active |
| Alert REST API | Active |
| Configuration REST APIs | Active |
| Email Notification Delivery | Active |
| Heartbeat Monitoring | Active |
| Heartbeat REST API | Active |
| Incident Flow | Active |
| Incident REST API | Active |
| Incoming Call Routing | Active |
| Incoming Email Service | Active |
| Incoming Integration Flow | Active |
| Logs | Active |
| Mobile Application | Active |
| Mobile Notification Delivery | Active |
| Opsgenie Actions | Active |
| Outgoing Integration Flow | Active |
| Pricing & Billing | Active |
| Reporting & Analytics | Active |
| Signup, Login & Authorization | Active |
| SMS Notification Delivery | Active |
| Voice Notification Delivery | Active |
| Web Application | Active |
| US | Active |
| Alert Flow | Active |
| Alert REST API | Active |
| Configuration REST APIs | Active |
| Email Notification Delivery | Active |
| Heartbeat Monitoring | Active |
| Heartbeat REST API | Active |
| Incident Flow | Active |
| Incident REST API | Active |
| Incoming Call Routing | Active |
| Incoming Email Service | Active |
| Incoming Integration Flow | Active |
| Logs | Active |
| Mobile Application | Active |
| Mobile Notification Delivery | Active |
| Opsgenie Actions | Active |
| Outgoing Integration Flow | Active |
| Pricing & Billing | Active |
| Reporting & Analytics | Active |
| Signup, Login & Authorization | Active |
| SMS Notification Delivery | Active |
| Voice Notification Delivery | Active |
| Web Application | Active |
Latest Opsgenie outages and incidents.
View the latest incidents for Opsgenie and check for official updates:
Partial Outage in Schedule API
Description: Our engineering team has fixed the problem and we are closely monitoring the platform. Thank you for your patience.
Status: Resolved
Impact: Major | Started At: June 6, 2023, 5:06 p.m.
Updates:
-
Time: June 6, 2023, 5:24 p.m.Status: ResolvedUpdate: Our engineering team has fixed the problem and we are closely monitoring the platform. Thank you for your patience.
-
Time: June 6, 2023, 5:06 p.m.Status: InvestigatingUpdate: We are investigating an issue with Schedule API that is impacting some Opsgenie US Cloud customers. We will provide more details within the next hour.
Partial Outage in Schedule API
Description: Our engineering team has fixed the problem and we are closely monitoring the platform. Thank you for your patience.
Status: Resolved
Impact: Major | Started At: June 6, 2023, 5:06 p.m.
Updates:
-
Time: June 6, 2023, 5:24 p.m.Status: ResolvedUpdate: Our engineering team has fixed the problem and we are closely monitoring the platform. Thank you for your patience.
-
Time: June 6, 2023, 5:06 p.m.Status: InvestigatingUpdate: We are investigating an issue with Schedule API that is impacting some Opsgenie US Cloud customers. We will provide more details within the next hour.
Partial outage in ICC sessions due to network problem
Description: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
Status: Resolved
Impact: Minor | Started At: April 6, 2023, 2:45 p.m.
Updates:
-
Time: April 6, 2023, 3:07 p.m.Status: ResolvedUpdate: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
-
Time: April 6, 2023, 2:45 p.m.Status: IdentifiedUpdate: The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption
Partial outage in ICC sessions due to network problem
Description: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
Status: Resolved
Impact: Minor | Started At: April 6, 2023, 2:45 p.m.
Updates:
-
Time: April 6, 2023, 3:07 p.m.Status: ResolvedUpdate: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
-
Time: April 6, 2023, 2:45 p.m.Status: IdentifiedUpdate: The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption
Delays in Android push notifications
Description: ### **SUMMARY** On April 4, 2023, between 13:32 and 14:50 UTC, Atlassian customers using Opsgenie faced significant delays while receiving Android push notifications. This was caused by an incident in a third party messaging service, which is responsible for Android push notification delivery. This in turn affected our systems. The incident was immediately detected by our monitoring tools, our on-call engineers were paged, and at 14:50 UTC our systems recovered successfully. The total time to resolution was about 80 minutes. ### **IMPACT** The overall impact was between April 4, 2023, 13:32 - 14:50 UTC in Opsgenie_._ The incident only resulted in delays in Android push notifications only, and these notifications were delivered successfully after FCM service was restored and no data loss occurred. ### **ROOT CAUSE** The issue was caused by an incident in a third party messaging service, which is responsible for delivering push notifications to Android devices. **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. The impact was immediately caught by our monitoring tools, and the responsible team immediately started analysis of incident. We value transparency with our customers and will continue to notify you and take any necessary actions promptly during an incident. In order to handle degradation or outage of messaging channels, Opsgenie recommends that users configure multiple channels of message delivery - including push notifications, mobile SMS, phone calls, and email. In order to improve our response for the future, we will also be analyzing whether we can employ autoscaling solutions for our systems in case of an outage/high load related to one notification channel. We apologize to customers whose services were impacted during this incident. Thanks, Atlassian Customer Support
Status: Postmortem
Impact: Major | Started At: April 4, 2023, 2:30 p.m.
Updates:
-
Time: April 26, 2023, 6:41 a.m.Status: PostmortemUpdate: ### **SUMMARY** On April 4, 2023, between 13:32 and 14:50 UTC, Atlassian customers using Opsgenie faced significant delays while receiving Android push notifications. This was caused by an incident in a third party messaging service, which is responsible for Android push notification delivery. This in turn affected our systems. The incident was immediately detected by our monitoring tools, our on-call engineers were paged, and at 14:50 UTC our systems recovered successfully. The total time to resolution was about 80 minutes. ### **IMPACT** The overall impact was between April 4, 2023, 13:32 - 14:50 UTC in Opsgenie_._ The incident only resulted in delays in Android push notifications only, and these notifications were delivered successfully after FCM service was restored and no data loss occurred. ### **ROOT CAUSE** The issue was caused by an incident in a third party messaging service, which is responsible for delivering push notifications to Android devices. **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. The impact was immediately caught by our monitoring tools, and the responsible team immediately started analysis of incident. We value transparency with our customers and will continue to notify you and take any necessary actions promptly during an incident. In order to handle degradation or outage of messaging channels, Opsgenie recommends that users configure multiple channels of message delivery - including push notifications, mobile SMS, phone calls, and email. In order to improve our response for the future, we will also be analyzing whether we can employ autoscaling solutions for our systems in case of an outage/high load related to one notification channel. We apologize to customers whose services were impacted during this incident. Thanks, Atlassian Customer Support
-
Time: April 4, 2023, 6:16 p.m.Status: ResolvedUpdate: This incident on Firebase has been resolved. Android push notifications are operational.
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Time: April 4, 2023, 6:13 p.m.Status: MonitoringUpdate: We are continuing to monitor for any further issues.
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Time: April 4, 2023, 3:23 p.m.Status: MonitoringUpdate: Android push notification delivery is fully operational for now, but we are still monitoring the Firebase outage (https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft).
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Time: April 4, 2023, 2:34 p.m.Status: MonitoringUpdate: The issue has been identified as caused by an error on Firebase (https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft). We continue to monitor the situation and send update within the next hour.
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Time: April 4, 2023, 2:30 p.m.Status: InvestigatingUpdate: We are investigating an issue with our Android push notifications that is impacting some of our notifications for Android. We will provide more details within the next hour.
