Is there an Opsgenie outage?

Opsgenie status: Systems Active

Last checked: 9 minutes ago

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Opsgenie outages and incidents

Outage and incident data over the last 30 days for Opsgenie.

There have been 1 outages or incidents for Opsgenie in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Opsgenie

Outlogger tracks the status of these components for Xero:

Public Website Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Component Status
Public Website Active
Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active

Latest Opsgenie outages and incidents.

View the latest incidents for Opsgenie and check for official updates:

Updates:

  • Time: Oct. 18, 2022, 12:07 p.m.
    Status: Resolved
    Update: Reporting & analytics is completely operational now.
  • Time: Oct. 18, 2022, 12:07 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 18, 2022, 11:44 a.m.
    Status: Monitoring
    Update: Customers were not able to access Opsgenie reporting & Analytics between 9:36 AM UTC & 11:40 AM UTC. We identified the root cause to be one of the recent deployments and we have reverted the change to fix the issue. Currently we are monitoring the current state and validating it with support ticket owners.
  • Time: Oct. 18, 2022, 10:47 a.m.
    Status: Identified
    Update: Customers are not able to access Opsgenie reporting & Analytics since 9:36 AM UTC. We have identified the root cause and rolling out the fix.

Updates:

  • Time: Sept. 21, 2022, 8:37 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** On Sep 14, 2022, between 03:36 PM and 04:26 PM UTC, Atlassian customers using the Opsgenie product received delayed notifications for up to 50 minutes. The event was triggered by a code change that upgrades a common framework. The changes included in this framework update impacted customers in the both US and EU regions. The incident was detected  by the on-call developer and mitigated by reverting the latest changes, which put Opsgenie systems into a known good state. The total time to resolution was around 50 minutes. ### **IMPACT** The overall impact was between Sep 14, 2022, 03:36 PM UTC, and Sep 14, 2022, 04:26 PM UTC on Opsgenie products. The incident service disruption was limited to US and EU region customers who did not receive their notifications immediately, but instead experienced notification delays of up to 50 minutes. In total, ~132K notifications in the US region and ~23.6K notifications in the EU region were sent with delays. Only less than %0.6 of the active customers were affected. ### **ROOT CAUSE** The issue was caused by an Atlassian-initiated change to upgrade a common framework. While the majority of the intended changes had been tested successfully, there were some accompanying changes with the framework upgrade that caused the notification service to stop processing new notification requests. Instead, these notifications remained in the queues until the deployment was reverted, resulting in notification delays for customers of up to 50 minutes. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity.  We are prioritizing the following improvement actions to avoid repeating this type of incident: * We are improving the testing and deployment processes we follow after framework updates. * We are implementing new monitoring to reduce the detection and response time even further. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
  • Time: Sept. 14, 2022, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2022, 5:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 14, 2022, 5:01 p.m.
    Status: Identified
    Update: We have identified the problem and working on it. We are expecting that notification service will return normal state in a short time.
  • Time: Sept. 14, 2022, 4:59 p.m.
    Status: Investigating
    Update: We are seeing delays with outbound notifications. We have identified the cause and are currently working on mitigation of this issue.

Updates:

  • Time: Sept. 21, 2022, 8:37 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** On Sep 14, 2022, between 03:36 PM and 04:26 PM UTC, Atlassian customers using the Opsgenie product received delayed notifications for up to 50 minutes. The event was triggered by a code change that upgrades a common framework. The changes included in this framework update impacted customers in the both US and EU regions. The incident was detected  by the on-call developer and mitigated by reverting the latest changes, which put Opsgenie systems into a known good state. The total time to resolution was around 50 minutes. ### **IMPACT** The overall impact was between Sep 14, 2022, 03:36 PM UTC, and Sep 14, 2022, 04:26 PM UTC on Opsgenie products. The incident service disruption was limited to US and EU region customers who did not receive their notifications immediately, but instead experienced notification delays of up to 50 minutes. In total, ~132K notifications in the US region and ~23.6K notifications in the EU region were sent with delays. Only less than %0.6 of the active customers were affected. ### **ROOT CAUSE** The issue was caused by an Atlassian-initiated change to upgrade a common framework. While the majority of the intended changes had been tested successfully, there were some accompanying changes with the framework upgrade that caused the notification service to stop processing new notification requests. Instead, these notifications remained in the queues until the deployment was reverted, resulting in notification delays for customers of up to 50 minutes. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity.  We are prioritizing the following improvement actions to avoid repeating this type of incident: * We are improving the testing and deployment processes we follow after framework updates. * We are implementing new monitoring to reduce the detection and response time even further. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
  • Time: Sept. 14, 2022, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2022, 5:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 14, 2022, 5:01 p.m.
    Status: Identified
    Update: We have identified the problem and working on it. We are expecting that notification service will return normal state in a short time.
  • Time: Sept. 14, 2022, 4:59 p.m.
    Status: Investigating
    Update: We are seeing delays with outbound notifications. We have identified the cause and are currently working on mitigation of this issue.

Updates:

  • Time: Sept. 7, 2022, 6:05 p.m.
    Status: Resolved
    Update: The Incident Page is now completely operational.
  • Time: Sept. 7, 2022, 6:05 p.m.
    Status: Resolved
    Update: The Incident Page is now completely operational.
  • Time: Sept. 7, 2022, 5:53 p.m.
    Status: Monitoring
    Update: We reverted the recent deployment. We also validated the error response codes has been disappeared immediately after the fix. Currently we are monitoring the current state and validating it with some of support ticket owners.
  • Time: Sept. 7, 2022, 5:53 p.m.
    Status: Monitoring
    Update: We reverted the recent deployment. We also validated the error response codes has been disappeared immediately after the fix. Currently we are monitoring the current state and validating it with some of support ticket owners.
  • Time: Sept. 7, 2022, 5:46 p.m.
    Status: Identified
    Update: At one of a recent deployment, we made a change on handling user permissions at specific component of Incident page. That causes a problem while loading a page. We are working on a fix and expecting to close the incident very soon.
  • Time: Sept. 7, 2022, 5:46 p.m.
    Status: Identified
    Update: At one of a recent deployment, we made a change on handling user permissions at specific component of Incident page. That causes a problem while loading a page. We are working on a fix and expecting to close the incident very soon.
  • Time: Sept. 7, 2022, 5:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue at Incident page. When you try to open Incident page, Opsgenie Web application drops user to login page. We are currently working on investigating route cause.
  • Time: Sept. 7, 2022, 5:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue at Incident page. When you try to open Incident page, Opsgenie Web application drops user to login page. We are currently working on investigating route cause.

Updates:

  • Time: Sept. 2, 2022, 3:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 2, 2022, 3:35 a.m.
    Status: Monitoring
    Update: We have released a fix for the report display problem. Affected report displays and download should have returned to a functioning state. We are still actively working with engineering team on fixing the root cause of this issue.
  • Time: Sept. 2, 2022, 3:17 a.m.
    Status: Monitoring
    Update: We have released a fix for the report display problem. Affected report displays and download should have returned to a functioning state. We are still actively working with engineering team on fixing the root cause of this issue.
  • Time: Sept. 2, 2022, 3:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 2, 2022, 1:46 a.m.
    Status: Investigating
    Update: We are continue to investigate
  • Time: Sept. 2, 2022, 12:11 a.m.
    Status: Investigating
    Update: We are currently investigating it.

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Frequently Asked Questions - Opsgenie

Is there a Opsgenie outage?
The current status of Opsgenie is: Systems Active
Where can I find the official status page of Opsgenie?
The official status page for Opsgenie is here
How can I get notified if Opsgenie is down or experiencing an outage?
To get notified of any status changes to Opsgenie, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Opsgenie every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Opsgenie do?
Opsgenie is a tool for alerting and incident response, ensuring critical alerts are never missed and services are restored promptly.

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