Is there an Opsgenie outage?

Opsgenie status: Systems Active

Last checked: 2 minutes ago

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Opsgenie outages and incidents

Outage and incident data over the last 30 days for Opsgenie.

There have been 1 outages or incidents for Opsgenie in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Opsgenie

Outlogger tracks the status of these components for Xero:

Public Website Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Component Status
Public Website Active
Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active
Active
Alert Flow Active
Alert REST API Active
Configuration REST APIs Active
Email Notification Delivery Active
Heartbeat Monitoring Active
Heartbeat REST API Active
Incident Flow Active
Incident REST API Active
Incoming Call Routing Active
Incoming Email Service Active
Incoming Integration Flow Active
Logs Active
Mobile Application Active
Mobile Notification Delivery Active
Opsgenie Actions Active
Outgoing Integration Flow Active
Pricing & Billing Active
Reporting & Analytics Active
Signup, Login & Authorization Active
SMS Notification Delivery Active
Voice Notification Delivery Active
Web Application Active

Latest Opsgenie outages and incidents.

View the latest incidents for Opsgenie and check for official updates:

Updates:

  • Time: July 14, 2023, 5:06 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** We understand the importance of providing reliable and consistent service to our valued customers. On July 6, 2023, from 03:52 to 15:11 UTC, we experienced an issue with an upgraded version of a third-party tool that functions as our internal artifact management system. Despite our monitoring system identifying the incident within two minutes, this issue led to the degradation of the scaling capabilities of our internal hosting platform, resulting in service degradation or outages for customers of Atlassian cloud. In response to this situation, we are taking immediate measures to enhance the stability of our system and prevent similar issues from re-occurring. ### **IMPACT** This incident affected multiple regions and products due to the diminished scaling capabilities of our internal hosting platform. In most products and offerings, customers faced reduced functionality, slower response times, and limited access to specific features. ### **ROOT CAUSE** The root cause of the incident was the introduction of new functionality in a third-party tool that functions as our internal artifact management system. It led to an unexpected increase in the load on the primary database of the artifact system. Upon identifying and localizing the problem, we promptly adjusted the system configuration to regain stability. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** Over the next months, we will enact a temporary freeze on non-critical upgrades of the artifact management system, and we will focus our efforts on three high-priority initiatives: 1. **Enhancing system scaling:** We prioritized work ensuring that downtime in a critical infrastructure component does not affect the scaling of other components. We expect to complete this initiative within the next two months. 2. **Reducing interdependencies:** We are working to mitigate the risk of potential cascading failures by ensuring that significant system components are able to operate independently in the case of issues. Initiatives 1 and 2 are already in progress but have been given priority to be completed as soon as possible. 3. **Strengthening testing procedures:** Alongside these initiatives, we are addressing the need for even more stringent testing procedures than we already have in place to prevent potential issues in future updates. We are committed to collaborating closely with our technology partners to ensure the most optimal experience for our customers. We apologize for any inconvenience caused by this incident and appreciate your understanding. Our team is dedicated to continually improving our systems and processes to provide you with the exceptional service you deserve. Thank you for your continued support and trust in us. Sincerely, Atlassian Customer Support
  • Time: July 6, 2023, 3:37 p.m.
    Status: Resolved
    Update: We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.
  • Time: July 6, 2023, 1:55 p.m.
    Status: Monitoring
    Update: We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products - including Jira Software, Jira Service Management and Confluence - and customers. This issue had lead to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in progress.
  • Time: July 6, 2023, 11:18 a.m.
    Status: Identified
    Update: We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages. Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.

Updates:

  • Time: July 6, 2023, 1:32 p.m.
    Status: Resolved
    Update: Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.
  • Time: July 6, 2023, 12:56 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.
  • Time: July 6, 2023, 11 a.m.
    Status: Identified
    Update: We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.
  • Time: July 6, 2023, 9:39 a.m.
    Status: Investigating
    Update: We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
  • Time: July 6, 2023, 9:34 a.m.
    Status: Investigating
    Update: We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
  • Time: July 6, 2023, 9:03 a.m.
    Status: Investigating
    Update: We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: July 6, 2023, 1:32 p.m.
    Status: Resolved
    Update: Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.
  • Time: July 6, 2023, 12:56 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.
  • Time: July 6, 2023, 11 a.m.
    Status: Identified
    Update: We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.
  • Time: July 6, 2023, 9:39 a.m.
    Status: Investigating
    Update: We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
  • Time: July 6, 2023, 9:34 a.m.
    Status: Investigating
    Update: We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
  • Time: July 6, 2023, 9:03 a.m.
    Status: Investigating
    Update: We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: June 26, 2023, 12:36 p.m.
    Status: Resolved
    Update: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
  • Time: June 26, 2023, 12:33 p.m.
    Status: Monitoring
    Update: Our engineering team has implemented fixes. We are monitoring all systems. Thank you for your patience.
  • Time: June 26, 2023, 11:49 a.m.
    Status: Identified
    Update: Due to extreme load, we are experiencing problem in cache layer. Our team is actively addressing the problem and working on implementing a fix as quickly as possible. We appreciate your patience.
  • Time: June 26, 2023, 9:44 a.m.
    Status: Identified
    Update: We detected delays in login flow. We identified the problem and working on fix.
  • Time: June 26, 2023, 7:42 a.m.
    Status: Identified
    Update: We are continuing on a fix for the issue.
  • Time: June 26, 2023, 6:30 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 26, 2023, 6:30 a.m.
    Status: Investigating
    Update: The team has identified the cause of the problem and actively working on it to mitigate the delays.
  • Time: June 26, 2023, 6:25 a.m.
    Status: Investigating
    Update: Our platform is experiencing some delays for all system in EU region. Team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

Updates:

  • Time: June 26, 2023, 12:36 p.m.
    Status: Resolved
    Update: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
  • Time: June 26, 2023, 12:33 p.m.
    Status: Monitoring
    Update: Our engineering team has implemented fixes. We are monitoring all systems. Thank you for your patience.
  • Time: June 26, 2023, 11:49 a.m.
    Status: Identified
    Update: Due to extreme load, we are experiencing problem in cache layer. Our team is actively addressing the problem and working on implementing a fix as quickly as possible. We appreciate your patience.
  • Time: June 26, 2023, 9:44 a.m.
    Status: Identified
    Update: We detected delays in login flow. We identified the problem and working on fix.
  • Time: June 26, 2023, 7:42 a.m.
    Status: Identified
    Update: We are continuing on a fix for the issue.
  • Time: June 26, 2023, 6:30 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 26, 2023, 6:30 a.m.
    Status: Investigating
    Update: The team has identified the cause of the problem and actively working on it to mitigate the delays.
  • Time: June 26, 2023, 6:25 a.m.
    Status: Investigating
    Update: Our platform is experiencing some delays for all system in EU region. Team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

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Frequently Asked Questions - Opsgenie

Is there a Opsgenie outage?
The current status of Opsgenie is: Systems Active
Where can I find the official status page of Opsgenie?
The official status page for Opsgenie is here
How can I get notified if Opsgenie is down or experiencing an outage?
To get notified of any status changes to Opsgenie, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Opsgenie every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Opsgenie do?
Opsgenie is a tool for alerting and incident response, ensuring critical alerts are never missed and services are restored promptly.

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