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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: a minute ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: Oct. 30, 2023, 8:26 p.m.
    Status: Resolved
    Update: Orderful UI is now Operational
  • Time: Oct. 30, 2023, 8:11 p.m.
    Status: Identified
    Update: Issue is caused by failure of 3rd party authentication provider service. UI login in affected, integrations and transaction processing unaffected. Working with provider to restore service. We will provide more details shortly.
  • Time: Oct. 30, 2023, 8:03 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: Oct. 30, 2023, 8:26 p.m.
    Status: Resolved
    Update: Orderful UI is now Operational
  • Time: Oct. 30, 2023, 8:11 p.m.
    Status: Identified
    Update: Issue is caused by failure of 3rd party authentication provider service. UI login in affected, integrations and transaction processing unaffected. Working with provider to restore service. We will provide more details shortly.
  • Time: Oct. 30, 2023, 8:03 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: Sept. 19, 2023, 2:57 a.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Sept. 19, 2023, 2:22 a.m.
    Status: Monitoring
    Update: The entire backlog of transactions has been processed. All new transactions are flowing as expected.
  • Time: Sept. 19, 2023, 2:07 a.m.
    Status: Monitoring
    Update: The backlog of Transaction are still being processed. ETA of Completion is 30 mins
  • Time: Sept. 19, 2023, 1:35 a.m.
    Status: Monitoring
    Update: We have failed over to a Backup infrastructure, and we are currently processing our backlog of Transactions. While we are waiting for the Third-party provider Systems to be fully restored. We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 19, 2023, 12:51 a.m.
    Status: Monitoring
    Update: We are still working on getting a fix for Transactions in "Processing". We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 19, 2023, 12:18 a.m.
    Status: Monitoring
    Update: Currently, we're seeing Transactions in "Processing". We are working on getting that fixed We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 18, 2023, 9:57 p.m.
    Status: Monitoring
    Update: We continue to see partial restoration of transaction processing services. The backlog is being processed, and we are working to increase capacity to process it quicker.
  • Time: Sept. 18, 2023, 8:58 p.m.
    Status: Monitoring
    Update: We continue to see partial restoration of transaction processing services. The backlog is being processed, and we are working to increase capacity to process it quicker.
  • Time: Sept. 18, 2023, 8:22 p.m.
    Status: Monitoring
    Update: We are seeing partial restoration of transaction processing services. The backlog is currently being processed and we are working to increase capacity to process it quicker.
  • Time: Sept. 18, 2023, 7:45 p.m.
    Status: Investigating
    Update: We have identified the issue and are working with our third-party vendor. We're still experiencing delays in processing transactions. We can still receive data Via API, As2, SFTP/FTP, and HTTP.
  • Time: Sept. 18, 2023, 7:12 p.m.
    Status: Investigating
    Update: Currently, we're seeing delays in processing transactions. We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 18, 2023, 6:50 p.m.
    Status: Investigating
    Update: Currently we're seeing delays processing transactions. At this time ingestion doesn't seem to be affected.

Updates:

  • Time: Sept. 19, 2023, 2:57 a.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Sept. 19, 2023, 2:22 a.m.
    Status: Monitoring
    Update: The entire backlog of transactions has been processed. All new transactions are flowing as expected.
  • Time: Sept. 19, 2023, 2:07 a.m.
    Status: Monitoring
    Update: The backlog of Transaction are still being processed. ETA of Completion is 30 mins
  • Time: Sept. 19, 2023, 1:35 a.m.
    Status: Monitoring
    Update: We have failed over to a Backup infrastructure, and we are currently processing our backlog of Transactions. While we are waiting for the Third-party provider Systems to be fully restored. We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 19, 2023, 12:51 a.m.
    Status: Monitoring
    Update: We are still working on getting a fix for Transactions in "Processing". We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 19, 2023, 12:18 a.m.
    Status: Monitoring
    Update: Currently, we're seeing Transactions in "Processing". We are working on getting that fixed We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 18, 2023, 9:57 p.m.
    Status: Monitoring
    Update: We continue to see partial restoration of transaction processing services. The backlog is being processed, and we are working to increase capacity to process it quicker.
  • Time: Sept. 18, 2023, 8:58 p.m.
    Status: Monitoring
    Update: We continue to see partial restoration of transaction processing services. The backlog is being processed, and we are working to increase capacity to process it quicker.
  • Time: Sept. 18, 2023, 8:22 p.m.
    Status: Monitoring
    Update: We are seeing partial restoration of transaction processing services. The backlog is currently being processed and we are working to increase capacity to process it quicker.
  • Time: Sept. 18, 2023, 7:45 p.m.
    Status: Investigating
    Update: We have identified the issue and are working with our third-party vendor. We're still experiencing delays in processing transactions. We can still receive data Via API, As2, SFTP/FTP, and HTTP.
  • Time: Sept. 18, 2023, 7:12 p.m.
    Status: Investigating
    Update: Currently, we're seeing delays in processing transactions. We are still able to receive data Via API, As2, SFTP/FTP, and HTTP
  • Time: Sept. 18, 2023, 6:50 p.m.
    Status: Investigating
    Update: Currently we're seeing delays processing transactions. At this time ingestion doesn't seem to be affected.

Updates:

  • Time: Aug. 3, 2023, 4:44 a.m.
    Status: Resolved
    Update: A redis caching cluster unexpectedly failed. This caused ~172 transactions to fail processing. The cluster was restored within 15 minutes and all transactions were reprocessed. The cache is also used for some API requests so intermittent requests received 500's

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.

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