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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: 3 minutes ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: Jan. 4, 2023, 10:50 p.m.
    Status: Resolved
    Update: All back logged transactions have caught up.
  • Time: Jan. 4, 2023, 7:10 p.m.
    Status: Monitoring
    Update: Processing catch up has now been able to catch up from "both sides" meaning the oldest affected transactions on legacy comm channels and the newest are being successfully updated and it's working to the middle. This should greatly decrease/stop the false positive e-mail notifications and processing continues.
  • Time: Jan. 4, 2023, 5:59 p.m.
    Status: Monitoring
    Update: Legacy communication channels continue to progress. As time outs are exceeded it may generate failure e-mail notifications. Those may be false positives as the transaction is successfully delivered with a delay. We recommend waiting 60 minutes to verify the delivery failed. We are currently attempting to give the legacy infrastructure more resources to process the back log quicker.
  • Time: Jan. 4, 2023, 4:17 p.m.
    Status: Monitoring
    Update: Resolution in place. Legacy communication channel throughput is fixed so processing continues to catch up. Native communication channels unaffected.
  • Time: Jan. 4, 2023, 3:07 p.m.
    Status: Identified
    Update: Transaction processing delays appear to have peaked and are returning to standard times. Once they are back any failed data will be retried.
  • Time: Jan. 4, 2023, 2:32 p.m.
    Status: Identified
    Update: The cause of the issue has been identified. Short term mitigation steps are being attempted
  • Time: Jan. 4, 2023, 2:13 p.m.
    Status: Investigating
    Update: Relationships using legacy AS2 and FTP communication channels are experiencing delivery challenges. We are investigating.

Updates:

  • Time: Dec. 24, 2022, 7:10 a.m.
    Status: Resolved
    Update: Issue has been resolved. Majority of processing was queued and completed automatically upon restoration. During the degradation window 0.003% of transactions failed and were manually reprocessed.
  • Time: Dec. 24, 2022, 7:01 a.m.
    Status: Monitoring
    Update: All queued processing working and caught up. Monitoring for stability.
  • Time: Dec. 24, 2022, 6:43 a.m.
    Status: Identified
    Update: Issue found. Fix being attempted. Early results positive. Issue 70% resolved.
  • Time: Dec. 24, 2022, 6:33 a.m.
    Status: Investigating
    Update: We are aware of an issue causing slower than normal processing of ingested transactions. Outgoing appear unaffected.

Updates:

  • Time: Dec. 24, 2022, 7:10 a.m.
    Status: Resolved
    Update: Issue has been resolved. Majority of processing was queued and completed automatically upon restoration. During the degradation window 0.003% of transactions failed and were manually reprocessed.
  • Time: Dec. 24, 2022, 7:01 a.m.
    Status: Monitoring
    Update: All queued processing working and caught up. Monitoring for stability.
  • Time: Dec. 24, 2022, 6:43 a.m.
    Status: Identified
    Update: Issue found. Fix being attempted. Early results positive. Issue 70% resolved.
  • Time: Dec. 24, 2022, 6:33 a.m.
    Status: Investigating
    Update: We are aware of an issue causing slower than normal processing of ingested transactions. Outgoing appear unaffected.

Updates:

  • Time: Nov. 28, 2022, 10:04 p.m.
    Status: Resolved
    Update: Transaction delivery service is back to a healthy state. The incident is now resolved. Please email [email protected] if you have any questions.
  • Time: Nov. 28, 2022, 9:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting transaction delivery.

Updates:

  • Time: Nov. 28, 2022, 10:04 p.m.
    Status: Resolved
    Update: Transaction delivery service is back to a healthy state. The incident is now resolved. Please email [email protected] if you have any questions.
  • Time: Nov. 28, 2022, 9:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting transaction delivery.

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.

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