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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: 3 minutes ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: Feb. 2, 2023, 2:54 a.m.
    Status: Resolved
    Update: We received confirmation from VAN provider that the issue is resolved. They are still investigating the root cause but a measure has been put in place to mitigate the impact should it arise again before the cause can be patched.
  • Time: Feb. 2, 2023, 1:17 a.m.
    Status: Monitoring
    Update: We are still experiencing intermittent connection issues with ECGRID. We are actively working with them to fully resolve.
  • Time: Feb. 1, 2023, 9:34 p.m.
    Status: Monitoring
    Update: Connection has been restored. Orderful is currently processing the backlog and monitoring.
  • Time: Feb. 1, 2023, 9:12 p.m.
    Status: Investigating
    Update: We are experiencing an issue with our VAN provider ECGRID. Data from Orderful to ECGRID is working with no issues, but Data from ECGRID to Orderful Is not working at this time. We are currently working with ECGRID to get this fixed. Once the issue is resolved data will be resent from ECGRID to Orderful

Updates:

  • Time: Feb. 2, 2023, 2:54 a.m.
    Status: Resolved
    Update: We received confirmation from VAN provider that the issue is resolved. They are still investigating the root cause but a measure has been put in place to mitigate the impact should it arise again before the cause can be patched.
  • Time: Feb. 2, 2023, 1:17 a.m.
    Status: Monitoring
    Update: We are still experiencing intermittent connection issues with ECGRID. We are actively working with them to fully resolve.
  • Time: Feb. 1, 2023, 9:34 p.m.
    Status: Monitoring
    Update: Connection has been restored. Orderful is currently processing the backlog and monitoring.
  • Time: Feb. 1, 2023, 9:12 p.m.
    Status: Investigating
    Update: We are experiencing an issue with our VAN provider ECGRID. Data from Orderful to ECGRID is working with no issues, but Data from ECGRID to Orderful Is not working at this time. We are currently working with ECGRID to get this fixed. Once the issue is resolved data will be resent from ECGRID to Orderful

Updates:

  • Time: Feb. 1, 2023, 5:04 p.m.
    Status: Postmortem
    Update: **Summary**: Orderful discovered an issue that prevented automatically generated 997's from being created from approx. 4:45 pm PT on 1/30/23 to 9:45 am PT 1/31/23. **Root cause:** A product release on 1/30/23 inadvertently introduced a bug and impacted the auto-generation of 997s from the Orderful platform. **Resolution:** A new product release on 1/31/23 fixed the bug and Orderful retroactively generated and sent the missing 997s. **Mitigation:** Orderful has added additional integration tests to catch any similar bugs on future releases prior to deployment. We apologize for the disruption and confusion this issue caused and we thank you for your continued partnership. Please direct any questions to [[email protected]](mailto:[email protected])
  • Time: Jan. 31, 2023, 6:52 p.m.
    Status: Resolved
    Update: Orderful identified an issue that prevented automatically generated 997's from being created from approx. 4:45 pm PT on 1/30/23 to 9:45 am PT 1/31/23. The issue has been resolved and Orderful will automatically resend all missing 997s.

Updates:

  • Time: Feb. 1, 2023, 5:04 p.m.
    Status: Postmortem
    Update: **Summary**: Orderful discovered an issue that prevented automatically generated 997's from being created from approx. 4:45 pm PT on 1/30/23 to 9:45 am PT 1/31/23. **Root cause:** A product release on 1/30/23 inadvertently introduced a bug and impacted the auto-generation of 997s from the Orderful platform. **Resolution:** A new product release on 1/31/23 fixed the bug and Orderful retroactively generated and sent the missing 997s. **Mitigation:** Orderful has added additional integration tests to catch any similar bugs on future releases prior to deployment. We apologize for the disruption and confusion this issue caused and we thank you for your continued partnership. Please direct any questions to [[email protected]](mailto:[email protected])
  • Time: Jan. 31, 2023, 6:52 p.m.
    Status: Resolved
    Update: Orderful identified an issue that prevented automatically generated 997's from being created from approx. 4:45 pm PT on 1/30/23 to 9:45 am PT 1/31/23. The issue has been resolved and Orderful will automatically resend all missing 997s.

Updates:

  • Time: Jan. 4, 2023, 10:50 p.m.
    Status: Resolved
    Update: All back logged transactions have caught up.
  • Time: Jan. 4, 2023, 7:10 p.m.
    Status: Monitoring
    Update: Processing catch up has now been able to catch up from "both sides" meaning the oldest affected transactions on legacy comm channels and the newest are being successfully updated and it's working to the middle. This should greatly decrease/stop the false positive e-mail notifications and processing continues.
  • Time: Jan. 4, 2023, 5:59 p.m.
    Status: Monitoring
    Update: Legacy communication channels continue to progress. As time outs are exceeded it may generate failure e-mail notifications. Those may be false positives as the transaction is successfully delivered with a delay. We recommend waiting 60 minutes to verify the delivery failed. We are currently attempting to give the legacy infrastructure more resources to process the back log quicker.
  • Time: Jan. 4, 2023, 4:17 p.m.
    Status: Monitoring
    Update: Resolution in place. Legacy communication channel throughput is fixed so processing continues to catch up. Native communication channels unaffected.
  • Time: Jan. 4, 2023, 3:07 p.m.
    Status: Identified
    Update: Transaction processing delays appear to have peaked and are returning to standard times. Once they are back any failed data will be retried.
  • Time: Jan. 4, 2023, 2:32 p.m.
    Status: Identified
    Update: The cause of the issue has been identified. Short term mitigation steps are being attempted
  • Time: Jan. 4, 2023, 2:13 p.m.
    Status: Investigating
    Update: Relationships using legacy AS2 and FTP communication channels are experiencing delivery challenges. We are investigating.

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.

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