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Is there an Osano outage?

Osano status: Systems Active

Last checked: 7 minutes ago

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Osano outages and incidents

Outage and incident data over the last 30 days for Osano.

There have been 0 outages or incidents for Osano in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Osano

Outlogger tracks the status of these components for Xero:

Billing Management Active
Customer Portal Active
Payment Processing Gateway Active
API Core Active
Ask an Expert Active
Audit Logging Active
CDN - Global Edges Active
Consent Management - Canada Active
Consent Management Disclosure API Active
Consent Management - Frankfurt Active
Consent Management - Ireland Active
Consent Management - London Active
Consent Management - Northern California Active
Consent Management - Northern Virginia Active
Consent Management - Ohio Active
Consent Management - Oregon Active
Consent Management - Paris Active
Consent Management - São Paulo Active
Consent Management Script Active
Consent Management - Seoul Active
Consent Management - Singapore Active
Consent Management - Sydney Active
Customer Authentication Active
Data Store - USA Active
Data Subject Access Request (Public) Active
Discovery API Active
DNS Active
Email Notifications Active
Key Management Active
Privacy Scoring & Document Spidering Active
URL & Sitemap Scanning Active
Web User Interface Active
Live Chat Active
WireWheel POM Active
WireWheel UPCP Admin Active
WireWheel UPCP Core Active
WireWheel UPCP Integration Active
WireWheel UPCP Reporting Active
Component Status
Active
Billing Management Active
Customer Portal Active
Payment Processing Gateway Active
Active
API Core Active
Ask an Expert Active
Audit Logging Active
CDN - Global Edges Active
Consent Management - Canada Active
Consent Management Disclosure API Active
Consent Management - Frankfurt Active
Consent Management - Ireland Active
Consent Management - London Active
Consent Management - Northern California Active
Consent Management - Northern Virginia Active
Consent Management - Ohio Active
Consent Management - Oregon Active
Consent Management - Paris Active
Consent Management - São Paulo Active
Consent Management Script Active
Consent Management - Seoul Active
Consent Management - Singapore Active
Consent Management - Sydney Active
Customer Authentication Active
Data Store - USA Active
Data Subject Access Request (Public) Active
Discovery API Active
DNS Active
Email Notifications Active
Key Management Active
Privacy Scoring & Document Spidering Active
URL & Sitemap Scanning Active
Web User Interface Active
Active
Live Chat Active
Active
WireWheel POM Active
WireWheel UPCP Admin Active
WireWheel UPCP Core Active
WireWheel UPCP Integration Active
WireWheel UPCP Reporting Active

Latest Osano outages and incidents.

View the latest incidents for Osano and check for official updates:

Updates:

  • Time: Nov. 25, 2020, 11:57 p.m.
    Status: Postmortem
    Update: Osano relies heavily on Amazon Web Services for all infrastructure. Cognito which is fault tolerant powers the authentication into the Osano dashboard experienced a major outage for approximately 6 hours. Osano engineering confirmed that the errors were not due to Osano configuration issues but rather were caused by Cognito having an outage. The Cognito outage was the result of failures on a heavily used streaming component on Amazon called Kinesis. Kinesis had a global outage across many data centers that impacted AWS Cognito along with numerous other AWS services. Outages of Kinesis on this scale are extremely rare and Cognito has had nearly 2 years without a single incident, so while this outage was inconvenient to customers, it is unlikely to recur and AWS has reassured us that mitigations are now in place to prevent this issue in the future.
  • Time: Nov. 25, 2020, 11:57 p.m.
    Status: Resolved
    Update: Customer authentication issues have been resolved. The root cause of this outage was due to Osano's reliance on AWS Cognito identity stores which began experiencing increased API failure rates due to an issue with Kinesis Data Streams. AWS have implemented a mitigation to this issue.
  • Time: Nov. 25, 2020, 5:19 p.m.
    Status: Monitoring
    Update: Osano is currently experiencing an outage affecting the ability to log into the Osano dashboard. This outage does not impact visitor facing services such as consent management and subject rights management. The root cause is Osano's reliance on Amazon Web Service's Cognito authentication solution for processing customer credentials in the web app. The engineering team is monitoring the situation and will update this status as soon as it is resolved.

Updates:

  • Time: Nov. 25, 2020, 11:57 p.m.
    Status: Postmortem
    Update: Osano relies heavily on Amazon Web Services for all infrastructure. Cognito which is fault tolerant powers the authentication into the Osano dashboard experienced a major outage for approximately 6 hours. Osano engineering confirmed that the errors were not due to Osano configuration issues but rather were caused by Cognito having an outage. The Cognito outage was the result of failures on a heavily used streaming component on Amazon called Kinesis. Kinesis had a global outage across many data centers that impacted AWS Cognito along with numerous other AWS services. Outages of Kinesis on this scale are extremely rare and Cognito has had nearly 2 years without a single incident, so while this outage was inconvenient to customers, it is unlikely to recur and AWS has reassured us that mitigations are now in place to prevent this issue in the future.
  • Time: Nov. 25, 2020, 11:57 p.m.
    Status: Resolved
    Update: Customer authentication issues have been resolved. The root cause of this outage was due to Osano's reliance on AWS Cognito identity stores which began experiencing increased API failure rates due to an issue with Kinesis Data Streams. AWS have implemented a mitigation to this issue.
  • Time: Nov. 25, 2020, 5:19 p.m.
    Status: Monitoring
    Update: Osano is currently experiencing an outage affecting the ability to log into the Osano dashboard. This outage does not impact visitor facing services such as consent management and subject rights management. The root cause is Osano's reliance on Amazon Web Service's Cognito authentication solution for processing customer credentials in the web app. The engineering team is monitoring the situation and will update this status as soon as it is resolved.

Updates:

  • Time: Aug. 29, 2019, 2:30 p.m.
    Status: Resolved
    Update: The 3rd party provider which caused interruption of the live chat capabilities of Osano has resolved the issue and service has returned to normal.
  • Time: Aug. 29, 2019, 1:07 p.m.
    Status: Monitoring
    Update: A 3rd party provider is continuing to experience degraded performance which affects the live chat support functionality of Osano. We are currently monitoring this situation and have escalated the issue with the provider. We will report back as soon as we receive an update from the provider.
  • Time: Aug. 29, 2019, 1:02 p.m.
    Status: Investigating
    Update: A 3rd party provider is experiencing degraded performance which affects the live chat support capabilities of Osano. We are currently investigating.

Updates:

  • Time: Aug. 29, 2019, 2:30 p.m.
    Status: Resolved
    Update: The 3rd party provider which caused interruption of the live chat capabilities of Osano has resolved the issue and service has returned to normal.
  • Time: Aug. 29, 2019, 1:07 p.m.
    Status: Monitoring
    Update: A 3rd party provider is continuing to experience degraded performance which affects the live chat support functionality of Osano. We are currently monitoring this situation and have escalated the issue with the provider. We will report back as soon as we receive an update from the provider.
  • Time: Aug. 29, 2019, 1:02 p.m.
    Status: Investigating
    Update: A 3rd party provider is experiencing degraded performance which affects the live chat support capabilities of Osano. We are currently investigating.

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Frequently Asked Questions - Osano

Is there a Osano outage?
The current status of Osano is: Systems Active
Where can I find the official status page of Osano?
The official status page for Osano is here
How can I get notified if Osano is down or experiencing an outage?
To get notified of any status changes to Osano, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Osano every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Osano do?
Osano assists organizations in streamlining privacy compliance by enabling them to establish, oversee, and expand their privacy program. Achieve compliance with GDPR, CPRA, and other regulations.

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