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Is there an Osano outage?

Osano status: Systems Active

Last checked: 5 minutes ago

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Osano outages and incidents

Outage and incident data over the last 30 days for Osano.

There have been 0 outages or incidents for Osano in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Osano

Outlogger tracks the status of these components for Xero:

Billing Management Active
Customer Portal Active
Payment Processing Gateway Active
API Core Active
Ask an Expert Active
Audit Logging Active
CDN - Global Edges Active
Consent Management - Canada Active
Consent Management Disclosure API Active
Consent Management - Frankfurt Active
Consent Management - Ireland Active
Consent Management - London Active
Consent Management - Northern California Active
Consent Management - Northern Virginia Active
Consent Management - Ohio Active
Consent Management - Oregon Active
Consent Management - Paris Active
Consent Management - São Paulo Active
Consent Management Script Active
Consent Management - Seoul Active
Consent Management - Singapore Active
Consent Management - Sydney Active
Customer Authentication Active
Data Store - USA Active
Data Subject Access Request (Public) Active
Discovery API Active
DNS Active
Email Notifications Active
Key Management Active
Privacy Scoring & Document Spidering Active
URL & Sitemap Scanning Active
Web User Interface Active
Live Chat Active
WireWheel POM Active
WireWheel UPCP Admin Active
WireWheel UPCP Core Active
WireWheel UPCP Integration Active
WireWheel UPCP Reporting Active
Component Status
Active
Billing Management Active
Customer Portal Active
Payment Processing Gateway Active
Active
API Core Active
Ask an Expert Active
Audit Logging Active
CDN - Global Edges Active
Consent Management - Canada Active
Consent Management Disclosure API Active
Consent Management - Frankfurt Active
Consent Management - Ireland Active
Consent Management - London Active
Consent Management - Northern California Active
Consent Management - Northern Virginia Active
Consent Management - Ohio Active
Consent Management - Oregon Active
Consent Management - Paris Active
Consent Management - São Paulo Active
Consent Management Script Active
Consent Management - Seoul Active
Consent Management - Singapore Active
Consent Management - Sydney Active
Customer Authentication Active
Data Store - USA Active
Data Subject Access Request (Public) Active
Discovery API Active
DNS Active
Email Notifications Active
Key Management Active
Privacy Scoring & Document Spidering Active
URL & Sitemap Scanning Active
Web User Interface Active
Active
Live Chat Active
Active
WireWheel POM Active
WireWheel UPCP Admin Active
WireWheel UPCP Core Active
WireWheel UPCP Integration Active
WireWheel UPCP Reporting Active

Latest Osano outages and incidents.

View the latest incidents for Osano and check for official updates:

Updates:

  • Time: April 10, 2021, 12:44 a.m.
    Status: Postmortem
    Update: A bug was introduced in the web application which affected a limited number of customer accounts. This bug caused a continuous loop on login which was not detected by the automated testing mechanisms. Osano engineering has introduced a new QA test to ensure future deployments do not cause a similar authentication error.
  • Time: April 10, 2021, 12:44 a.m.
    Status: Postmortem
    Update: A bug was introduced in the web application which affected a limited number of customer accounts. This bug caused a continuous loop on login which was not detected by the automated testing mechanisms. Osano engineering has introduced a new QA test to ensure future deployments do not cause a similar authentication error.
  • Time: April 10, 2021, 12:43 a.m.
    Status: Resolved
    Update: The issue has been resolved and all systems are functioning normally.
  • Time: April 10, 2021, 12:43 a.m.
    Status: Resolved
    Update: The issue has been resolved and all systems are functioning normally.
  • Time: April 10, 2021, 12:20 a.m.
    Status: Identified
    Update: Authentication APIs are returning an invalid response on logins. The engineering team has identified the issue and is working on a fix.
  • Time: April 10, 2021, 12:12 a.m.
    Status: Investigating
    Update: We are currently investigating the outage.
  • Time: April 10, 2021, 12:12 a.m.
    Status: Investigating
    Update: We are currently investigating the outage.

Updates:

  • Time: Feb. 7, 2021, 5:25 p.m.
    Status: Resolved
    Update: This incident has been resolved and the Tattle API is fully operational. Note that this partial outage had no impact on Consent Management.
  • Time: Feb. 7, 2021, 4:16 p.m.
    Status: Investigating
    Update: We are currently investigating a partial outage regarding our Tattle API where certain requests with are being blocked and rejected

Updates:

  • Time: Feb. 7, 2021, 5:25 p.m.
    Status: Resolved
    Update: This incident has been resolved and the Tattle API is fully operational. Note that this partial outage had no impact on Consent Management.
  • Time: Feb. 7, 2021, 4:16 p.m.
    Status: Investigating
    Update: We are currently investigating a partial outage regarding our Tattle API where certain requests with are being blocked and rejected

Updates:

  • Time: Dec. 22, 2020, 11:30 p.m.
    Status: Resolved
    Update: Scanning issues have been resolved. The root cause of the degraded performance was due to out of date dependencies and memory management. We have updated our dependencies and refactored the scanning code to have improved error handling and memory management.
  • Time: Dec. 18, 2020, 4:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 17, 2020, 4:22 p.m.
    Status: Identified
    Update: The issues contributing to degraded performance of both the URL and sitemap scanning processes have been addressed. Any recent failures due to these issues are being reprocessed.
  • Time: Dec. 14, 2020, 3:19 p.m.
    Status: Identified
    Update: An issue was identified with Osano's real-time and periodic scans resulting in inconsistent performance. This issue is isolated to sitemap and url scans and does not impact the related consent manager configuration that the scan is associated with.

Updates:

  • Time: Dec. 22, 2020, 11:30 p.m.
    Status: Resolved
    Update: Scanning issues have been resolved. The root cause of the degraded performance was due to out of date dependencies and memory management. We have updated our dependencies and refactored the scanning code to have improved error handling and memory management.
  • Time: Dec. 18, 2020, 4:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 17, 2020, 4:22 p.m.
    Status: Identified
    Update: The issues contributing to degraded performance of both the URL and sitemap scanning processes have been addressed. Any recent failures due to these issues are being reprocessed.
  • Time: Dec. 14, 2020, 3:19 p.m.
    Status: Identified
    Update: An issue was identified with Osano's real-time and periodic scans resulting in inconsistent performance. This issue is isolated to sitemap and url scans and does not impact the related consent manager configuration that the scan is associated with.

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Frequently Asked Questions - Osano

Is there a Osano outage?
The current status of Osano is: Systems Active
Where can I find the official status page of Osano?
The official status page for Osano is here
How can I get notified if Osano is down or experiencing an outage?
To get notified of any status changes to Osano, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Osano every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Osano do?
Osano assists organizations in streamlining privacy compliance by enabling them to establish, oversee, and expand their privacy program. Achieve compliance with GDPR, CPRA, and other regulations.