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Is there an Osano outage?

Osano status: Systems Active

Last checked: 5 minutes ago

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Osano outages and incidents

Outage and incident data over the last 30 days for Osano.

There have been 0 outages or incidents for Osano in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Osano

Outlogger tracks the status of these components for Xero:

Billing Management Active
Customer Portal Active
Payment Processing Gateway Active
API Core Active
Ask an Expert Active
Audit Logging Active
CDN - Global Edges Active
Consent Management - Canada Active
Consent Management Disclosure API Active
Consent Management - Frankfurt Active
Consent Management - Ireland Active
Consent Management - London Active
Consent Management - Northern California Active
Consent Management - Northern Virginia Active
Consent Management - Ohio Active
Consent Management - Oregon Active
Consent Management - Paris Active
Consent Management - São Paulo Active
Consent Management Script Active
Consent Management - Seoul Active
Consent Management - Singapore Active
Consent Management - Sydney Active
Customer Authentication Active
Data Store - USA Active
Data Subject Access Request (Public) Active
Discovery API Active
DNS Active
Email Notifications Active
Key Management Active
Privacy Scoring & Document Spidering Active
URL & Sitemap Scanning Active
Web User Interface Active
Live Chat Active
WireWheel POM Active
WireWheel UPCP Admin Active
WireWheel UPCP Core Active
WireWheel UPCP Integration Active
WireWheel UPCP Reporting Active
Component Status
Active
Billing Management Active
Customer Portal Active
Payment Processing Gateway Active
Active
API Core Active
Ask an Expert Active
Audit Logging Active
CDN - Global Edges Active
Consent Management - Canada Active
Consent Management Disclosure API Active
Consent Management - Frankfurt Active
Consent Management - Ireland Active
Consent Management - London Active
Consent Management - Northern California Active
Consent Management - Northern Virginia Active
Consent Management - Ohio Active
Consent Management - Oregon Active
Consent Management - Paris Active
Consent Management - São Paulo Active
Consent Management Script Active
Consent Management - Seoul Active
Consent Management - Singapore Active
Consent Management - Sydney Active
Customer Authentication Active
Data Store - USA Active
Data Subject Access Request (Public) Active
Discovery API Active
DNS Active
Email Notifications Active
Key Management Active
Privacy Scoring & Document Spidering Active
URL & Sitemap Scanning Active
Web User Interface Active
Active
Live Chat Active
Active
WireWheel POM Active
WireWheel UPCP Admin Active
WireWheel UPCP Core Active
WireWheel UPCP Integration Active
WireWheel UPCP Reporting Active

Latest Osano outages and incidents.

View the latest incidents for Osano and check for official updates:

Updates:

  • Time: Dec. 7, 2021, 10:58 p.m.
    Status: Resolved
    Update: The web application logins and all services have returned to normal functioning.
  • Time: Dec. 7, 2021, 9:46 p.m.
    Status: Monitoring
    Update: AWS has not updated the status of the various affected services recently, but we are seeing logins to the my.osano.com app are now being serviced. Consent recording appears to be functioning normally. We will continue monitoring the situation.
  • Time: Dec. 7, 2021, 5:26 p.m.
    Status: Investigating
    Update: We are seeing increased API errors on the consent management platform.
  • Time: Dec. 7, 2021, 4:41 p.m.
    Status: Investigating
    Update: The outage is contained to AWS region us-east-1. Global resources on CloudFront such as osano.js and Consent recording and tattle recording are unaffected but in a degraded state.
  • Time: Dec. 7, 2021, 4:02 p.m.
    Status: Investigating
    Update: AWS appears to have API and network issues that is affecting my.osano.com and related APIs. We are investigating total impact and mitigation efforts.

Updates:

  • Time: Dec. 3, 2021, 9:48 p.m.
    Status: Resolved
    Update: This incident has been resolved. A performance update for customers having very large numbers of Consent Manager configurations was incorrectly deployed and caused an issue with the Consent Manager configuration listing function. This issue was quickly noticed both by the Osano engineering team and by customers, and the problem was corrected.
  • Time: Dec. 3, 2021, 9:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented, but we will continue to monitor the situation.
  • Time: Dec. 3, 2021, 9:23 p.m.
    Status: Identified
    Update: Customers have reported issues retrieving Consent Manager listings in the my.osano.com web application. The problem has already been identified and a fix will be out shortly.

Updates:

  • Time: Dec. 3, 2021, 9:48 p.m.
    Status: Resolved
    Update: This incident has been resolved. A performance update for customers having very large numbers of Consent Manager configurations was incorrectly deployed and caused an issue with the Consent Manager configuration listing function. This issue was quickly noticed both by the Osano engineering team and by customers, and the problem was corrected.
  • Time: Dec. 3, 2021, 9:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented, but we will continue to monitor the situation.
  • Time: Dec. 3, 2021, 9:23 p.m.
    Status: Identified
    Update: Customers have reported issues retrieving Consent Manager listings in the my.osano.com web application. The problem has already been identified and a fix will be out shortly.

Updates:

  • Time: Oct. 27, 2021, 6:37 p.m.
    Status: Resolved
    Update: The engineering team as able to identify networking latencies to required internal configurational services as the root cause of the web application's backend performance issues. We have implemented a temporary workaround for this and the team is working on an infrastructure update as a longer term solution. API calls have been monitored and requests are now returning within acceptable limits. This issue did not affect consent storage services, consent discovery services, or delivery of the osano.js Consent Manager script. These critical services continue to show no degradation.
  • Time: Oct. 27, 2021, 6:37 p.m.
    Status: Resolved
    Update: The engineering team as able to identify networking latencies to required internal configurational services as the root cause of the web application's backend performance issues. We have implemented a temporary workaround for this and the team is working on an infrastructure update as a longer term solution. API calls have been monitored and requests are now returning within acceptable limits. This issue did not affect consent storage services, consent discovery services, or delivery of the osano.js Consent Manager script. These critical services continue to show no degradation.
  • Time: Oct. 26, 2021, 7:09 p.m.
    Status: Investigating
    Update: Our web application and services are experiencing network performance issues resulting in degraded performance across only the web application functions. Consent recording and tattles (discovery) are functioning normally. We are continuing to investigate.
  • Time: Oct. 26, 2021, 7:09 p.m.
    Status: Investigating
    Update: Our web application and services are experiencing network performance issues resulting in degraded performance across only the web application functions. Consent recording and tattles (discovery) are functioning normally. We are continuing to investigate.
  • Time: Oct. 26, 2021, 12:53 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent timeouts affecting the Web User Interface.
  • Time: Oct. 26, 2021, 12:53 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent timeouts affecting the Web User Interface.

Updates:

  • Time: Oct. 26, 2021, 1:21 a.m.
    Status: Resolved
    Update: Web user interface logins are operational. We've narrowed the issue down to a degraded API call in AWS. We are monitoring for further issues.
  • Time: Oct. 26, 2021, 12:15 a.m.
    Status: Investigating
    Update: We are currently investigating login timeouts for Web User Interface.

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Frequently Asked Questions - Osano

Is there a Osano outage?
The current status of Osano is: Systems Active
Where can I find the official status page of Osano?
The official status page for Osano is here
How can I get notified if Osano is down or experiencing an outage?
To get notified of any status changes to Osano, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Osano every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Osano do?
Osano assists organizations in streamlining privacy compliance by enabling them to establish, oversee, and expand their privacy program. Achieve compliance with GDPR, CPRA, and other regulations.

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