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Is there an Pantheon Operations outage?

Pantheon Operations status: Systems Active

Last checked: 4 minutes ago

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Pantheon Operations outages and incidents

Outage and incident data over the last 30 days for Pantheon Operations.

There have been 2 outages or incidents for Pantheon Operations in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pantheon Operations

Outlogger tracks the status of these components for Xero:

Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active
Component Status
Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active

Latest Pantheon Operations outages and incidents.

View the latest incidents for Pantheon Operations and check for official updates:

Updates:

  • Time: Jan. 8, 2024, 11:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 8, 2024, 10:30 p.m.
    Status: Monitoring
    Update: We have implemented a fix to the file system component of our platform and are continuing to monitor stability closely.
  • Time: Jan. 8, 2024, 9:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 8, 2024, 9:41 p.m.
    Status: Identified
    Update: The issue has been identified at this point, and the fix is currently being implemented. We'll provide an update in approximately 30 minutes or as soon as more information becomes available.
  • Time: Jan. 8, 2024, 9:14 p.m.
    Status: Investigating
    Update: We are diligently investigating this matter as our top priority. Alongside the recently reported issues, we are also seeing reports regarding cache timeouts. Rest assured, we will share another update in 30 minutes or as soon as more information becomes available.
  • Time: Jan. 8, 2024, 8:33 p.m.
    Status: Investigating
    Update: We are still investigating this as our highest priority issue. At the moment we have narrowed it down to file read/write operations within the US. Slow response times are the only known impact at this time. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: Jan. 8, 2024, 8:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 8, 2024, 7:52 p.m.
    Status: Investigating
    Update: Internal monitoring has detected elevated error levels for site application responses within the US region. We are actively investigating this at the highest priority and will update as soon as we have more information. Impacts are slow loading pages, application did not respond in time and 504 error response codes.

Updates:

  • Time: Jan. 5, 2024, 3:21 a.m.
    Status: Resolved
    Update: Our team has monitored the situation closely and confirmed all services are fully operational. If you encounter any unexpected issues, please feel free to reach out to our support team for immediate assistance. Thank you for your understanding and patience throughout this resolution process.
  • Time: Jan. 5, 2024, 2:18 a.m.
    Status: Monitoring
    Update: The system has successfully recovered, and we are presently monitoring its stability. We will continue to monitor for the next hour and provide an update as necessary. For urgent matters, contact support at [email protected] or open a support chat.
  • Time: Jan. 5, 2024, 12:41 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 4, 2024, 11:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 4, 2024, 11:42 p.m.
    Status: Investigating
    Update: We have detected elevated error rates for the Dashboard. These may manifest as slow page loads or failed logins. Rest assured, our team is currently investigating the issue. For urgent issues, please contact support via [email protected] or by opening a support chat.

Updates:

  • Time: Dec. 28, 2023, 11:13 a.m.
    Status: Resolved
    Update: The incident has been successfully resolved. The File System issues have been fixed, restoring normal operation to impacted sites. We genuinely appreciate your patience throughout this process.
  • Time: Dec. 28, 2023, 10:43 a.m.
    Status: Monitoring
    Update: We have successfully resolved the latency issues in Pantheon's File Systems, restoring the expected functionality. We are now actively monitoring the system for continued stability.
  • Time: Dec. 28, 2023, 9:47 a.m.
    Status: Identified
    Update: The engineering team has identified the issue related to elevated latency/response times in filesystem read/write operations, and a fix is being implemented. We appreciate your patience as we work diligently to improve the impacted system performance.
  • Time: Dec. 28, 2023, 7:20 a.m.
    Status: Investigating
    Update: We remained focused on fixing the higher-than-normal response times for filesystem read/write operations within the US. We are doing everything we can to get things back to normal as quickly as possible. For urgent assistance, please get in touch with our support team by opening a ticket or starting a chat. We'll give you another update in 4 hours, or sooner if we have new information. Thank you for your patience.
  • Time: Dec. 28, 2023, 3:05 a.m.
    Status: Investigating
    Update: Our engineering team is still working towards a complete resolution. Our focus remains on reinstating normal service promptly. For immediate assistance or urgent concerns, please open a ticket or chat with our support team. We will provide another update within 4 hours or as soon as we have more information. We appreciate your patience and understanding as we work through this.
  • Time: Dec. 27, 2023, 11:11 p.m.
    Status: Investigating
    Update: We are currently encountering higher-than-normal response times for filesystem read/write operations within the US. This may lead to slow site performance or intermittent file unavailability. We want to assure you that there has been no data loss associated with this issue. Our engineering team is actively investigating and working to resolve this matter. We are committed to restoring normal service levels as soon as possible. For immediate assistance or urgent concerns, please open a ticket or chat with our support team. We will provide another update within 4 hours or as soon as more information becomes available. We appreciate your patience and understanding as we work through this.

Updates:

  • Time: Dec. 8, 2023, 10:04 p.m.
    Status: Resolved
    Update: Our team has monitored the situation closely and confirmed all services are fully operational. We apologize for any inconvenience and thank you for your understanding.
  • Time: Dec. 8, 2023, 9:31 p.m.
    Status: Monitoring
    Update: At 20:39 UTC our On Call Engineers were alerted to a database endpoint issue in the US region affecting a small number of Pantheon sites. The outage was addressed and full service was restored at 21:01 UTC. We are currently monitoring to ensure all services remain stable.

Updates:

  • Time: Dec. 4, 2023, 11:41 p.m.
    Status: Resolved
    Update: The issue has been successfully resolved with the implementation of a fix, and we have conducted thorough monitoring to ensure ongoing stability. Thank you for your understanding and patience throughout this resolution process.
  • Time: Dec. 4, 2023, 10:05 p.m.
    Status: Monitoring
    Update: We've noticed elevated errors on the Dashboard, causing potential slowdowns or login issues. A fix is in place, and we're closely monitoring the situation. For urgent matters, contact support at [email protected] or open a support chat.
  • Time: Dec. 4, 2023, 9:22 p.m.
    Status: Identified
    Update: We have detected elevated error rates for the Dashboard. These may manifest as slow page loads or failed logins. We have implemented a solution to address the issue and are currently monitoring the situation closely to ensure its effectiveness. For urgent issues, please contact support via [email protected] or by opening a support chat.

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Issues Detected

Frequently Asked Questions - Pantheon Operations

Is there a Pantheon Operations outage?
The current status of Pantheon Operations is: Systems Active
Where can I find the official status page of Pantheon Operations?
The official status page for Pantheon Operations is here
How can I get notified if Pantheon Operations is down or experiencing an outage?
To get notified of any status changes to Pantheon Operations, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pantheon Operations every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pantheon Operations do?
Pantheon is a WebOps platform that enables teams to create, host, and manage websites with speed and agility, meeting all business requirements.

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