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Is there an Pantheon Operations outage?

Pantheon Operations status: Systems Active

Last checked: 2 minutes ago

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Pantheon Operations outages and incidents

Outage and incident data over the last 30 days for Pantheon Operations.

There have been 2 outages or incidents for Pantheon Operations in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pantheon Operations

Outlogger tracks the status of these components for Xero:

Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active
Component Status
Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active

Latest Pantheon Operations outages and incidents.

View the latest incidents for Pantheon Operations and check for official updates:

Updates:

  • Time: Feb. 19, 2024, 8:49 p.m.
    Status: Resolved
    Update: The issue has been successfully resolved, and there should be no further disruptions. If you encounter any unexpected issues, please don't hesitate to contact our support team for immediate assistance. We greatly appreciate your patience and support throughout this incident.
  • Time: Feb. 19, 2024, 8:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Sites are beginning to respond but the higher initial load is leading to a delay in full site availability.
  • Time: Feb. 19, 2024, 7:58 p.m.
    Status: Investigating
    Update: We are investigating an infrastructure failure that is affecting customer sites. The current symptoms identified are 503 errors leading to site unavailability.

Updates:

  • Time: Feb. 8, 2024, 10:55 p.m.
    Status: Resolved
    Update: On February 7th, 2024 at 07:55 PM PST, an infrastructure issue caused a subset sites to respond intermittently with 503 server errors. This intermittent degraded infrastructure continued until 9:04 PM PST. Engineers were immediately alerted and began work on a fix, which was tested and implemented to successfully restore full service. Beyond the immediate actions taken, we are putting the highest priority on addressing system and process improvements to both prevent and more rapidly respond to these issues. We apologize for any inconvenience this may have caused and appreciate your patience as we strive to maintain a high standard of service reliability and performance.

Updates:

  • Time: Jan. 31, 2024, 11:07 a.m.
    Status: Resolved
    Update: The issue has been successfully resolved. We have conducted comprehensive monitoring to ensure ongoing stability. We appreciate your understanding and patience throughout this resolution process.
  • Time: Jan. 31, 2024, 10:33 a.m.
    Status: Monitoring
    Update: A fix has been implemented and our team is now in the monitoring phase to ensure the stability and performance of our services.
  • Time: Jan. 31, 2024, 10:19 a.m.
    Status: Identified
    Update: We have currently identified an issue affecting our infrastructure, leading to intermittent 503 errors for some of our customers. This issue may result in temporary unavailability or degraded performance on websites. Our team has prioritized this as a critical issue and is actively working towards a resolution. We are employing all necessary resources to address this problem promptly and efficiently.
  • Time: Jan. 31, 2024, 10:13 a.m.
    Status: Investigating
    Update: We have currently identified an issue affecting our infrastructure, leading to intermittent 503 errors for some of our customers. This issue may result in temporary unavailability or degraded performance on websites. Our team has prioritized this as a critical issue and is actively working towards a resolution. We are employing all necessary resources to address this problem promptly and efficiently.

Updates:

  • Time: Jan. 25, 2024, 7:55 p.m.
    Status: Resolved
    Update: The incident has been resolved. During the incident window affected workflows were working as expected but there was a visual bug on the dashboard preventing them from showing as updating.
  • Time: Jan. 25, 2024, 7:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 25, 2024, 6:58 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 25, 2024, 6:48 p.m.
    Status: Investigating
    Update: We've observed console errors indicating unresponsive web socket operations, which may impact certain workflows. Rest assured, we're actively working on resolving this issue with the highest priority and will provide updates as soon as possible. Thank you for your patience and understanding.

Updates:

  • Time: Jan. 24, 2024, 9:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 24, 2024, 8:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 24, 2024, 8:23 p.m.
    Status: Identified
    Update: We are continuing to test the recent fix applied.
  • Time: Jan. 24, 2024, 7:50 p.m.
    Status: Identified
    Update: We have identified an issue with the certificate provider and are working on testing a fix now.
  • Time: Jan. 24, 2024, 7:15 p.m.
    Status: Investigating
    Update: We're currently addressing an issue with SSL certificates that is impacting access to dashboard.pantheon.io and customer sites using the platform domain (like live-mysite.pantheonsite.io). This may result in security warnings or access difficulties. Live sites with custom domains remain unaffected. We're working on resolving this as quickly as possible and will keep you updated.

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Issues Detected

Frequently Asked Questions - Pantheon Operations

Is there a Pantheon Operations outage?
The current status of Pantheon Operations is: Systems Active
Where can I find the official status page of Pantheon Operations?
The official status page for Pantheon Operations is here
How can I get notified if Pantheon Operations is down or experiencing an outage?
To get notified of any status changes to Pantheon Operations, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pantheon Operations every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pantheon Operations do?
Pantheon is a WebOps platform that enables teams to create, host, and manage websites with speed and agility, meeting all business requirements.

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