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Is there an Pantheon Operations outage?

Pantheon Operations status: Systems Active

Last checked: 15 seconds ago

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Pantheon Operations outages and incidents

Outage and incident data over the last 30 days for Pantheon Operations.

There have been 2 outages or incidents for Pantheon Operations in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pantheon Operations

Outlogger tracks the status of these components for Xero:

Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active
Component Status
Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active

Latest Pantheon Operations outages and incidents.

View the latest incidents for Pantheon Operations and check for official updates:

Updates:

  • Time: Nov. 1, 2023, 3:01 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2023, 1:49 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 1, 2023, 12:59 a.m.
    Status: Identified
    Update: Our engineering team is in the final stages of resolving the issue, although this process may take some time to complete. We apologize for any inconvenience caused and wish to assure you that we are dedicated to addressing this matter to ensure the seamless functioning of the WP CLI. If you have any inquiries or encounter any issues, please feel free to contact our support team through the dashboard's ticketing system or chat.
  • Time: Oct. 31, 2023, 11:39 p.m.
    Status: Identified
    Update: We have detected a problem that is impacting some WordPress users when utilizing WP CLI via Terminus after a recent upgrade. We are actively remediating all affected site environments as swiftly as possible and will provide further updates as we gather more information. We apologize for any inconvenience and assure you that we are working diligently to ensure the smooth functioning of the WP CLI. If you have any questions or encounter any issues, please don't hesitate to contact the support team via a ticket or chat in the dashboard.
  • Time: Oct. 31, 2023, 10:20 p.m.
    Status: Identified
    Update: We've identified an issue where some WordPress customers may encounter the error: "WPCLI_URL environment variable not set" when using WP CLI via Terminus due to a recent upgrade. A fix is underway. We apologize for any inconvenience and are working swiftly to resolve this. If you have any questions or issues please reach out to the support team via a ticket or chat in the dashboard.

Updates:

  • Time: Oct. 30, 2023, 9:52 p.m.
    Status: Resolved
    Update: The infrastructure issue affecting Front-End Sites has been resolved. Next.js and Gatsby sites on Pantheon's Front-End Sites infrastructure, including docs.pantheon.io, are now operating normally. We appreciate your patience and understanding during this time.
  • Time: Oct. 30, 2023, 8:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented to the cloud workers and we are monitoring the results.
  • Time: Oct. 30, 2023, 8:28 p.m.
    Status: Investigating
    Update: We are currently investigating an infrastructure issue that is causing intermittent Error 1101 to be shown on Front End Sites only. This is not affecting Drupal or WordPress sites, only Next.js and Gatsby sites on Pantheon's Front End Sites infrastructure. You may see this error on docs.pantheon.io as well.

Updates:

  • Time: Oct. 29, 2023, 4:59 p.m.
    Status: Resolved
    Update: The recent disruption has been resolved, and our system is now stable. We apologize for any inconvenience this may have caused and want you to know that we are actively working on a long-term solution to prevent similar incidents in the future. Your satisfaction remains our top priority, and we deeply appreciate your understanding and patience as we strive to enhance our services.
  • Time: Oct. 29, 2023, 4:03 p.m.
    Status: Monitoring
    Update: We've addressed the disruptions in Pantheon's infrastructure and are now monitoring for stability. Should you have any concerns, please open a support chat or ticket and we will be happy to assist.
  • Time: Oct. 29, 2023, 3:55 p.m.
    Status: Investigating
    Update: We’ve noticed multiple site outages and are actively working to address and prevent further occurrences. For immediate assistance, please initiate a chat or contact our support team at [email protected].

Updates:

  • Time: Nov. 8, 2023, 4:18 p.m.
    Status: Postmortem
    Update: On October 29th 2023, between 07:10 and 07:30 UTC, a small percentage of Pantheon sites started reporting downtime per internal monitoring. Upon further investigation it was determined that a single malicious site was receiving a massive amount of requests, which in turn overloaded certain internal services. This prevented other traffic from being served. The site was immediately blocked at the edge and put into maintenance mode due to its abusive/bad actor nature. We are actively working to reduce our exposure to this sort of incident in the future.
  • Time: Oct. 29, 2023, 10 a.m.
    Status: Resolved
    Update: The issue has been successfully resolved and there should be no further disruptions. If you come across any unexpected issues, please don't hesitate to get in touch with our support team for immediate assistance. We appreciate your for your patience and continued support during this incident.
  • Time: Oct. 29, 2023, 9:30 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are actively monitoring the situation as we continue to observe a full recovery in progress.
  • Time: Oct. 29, 2023, 8:47 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 29, 2023, 8:10 a.m.
    Status: Investigating
    Update: Our investigation into this issue is ongoing, and we are dedicated to resolving it at the earliest opportunity. Rest assured, we will provide updates on this page as soon as new information becomes available. Should you encounter urgent matters or require immediate assistance, please don't hesitate to reach out to us at [email protected]. We are here to address your urgent concerns.
  • Time: Oct. 29, 2023, 7:33 a.m.
    Status: Investigating
    Update: We are investigating an infrastructure failure that is affecting customer sites. The current symptoms identified are 503 errors leading to site unavailability. For urgent issues, please contact [email protected]

Updates:

  • Time: Oct. 26, 2023, 10:47 p.m.
    Status: Resolved
    Update: The incident has been resolved, and our system is now stable. We apologize for any inconvenience caused and are actively working on a long-term solution to prevent similar incidents in the future. Your satisfaction is our top priority, and we appreciate your understanding and patience as we continue to improve our services.
  • Time: Oct. 26, 2023, 9:25 p.m.
    Status: Monitoring
    Update: The system remains stable. We have also identified the root cause and are working on a solution to prevent this type of failure from recurring. The issue will be addressed once the fix is implemented.
  • Time: Oct. 26, 2023, 8:21 p.m.
    Status: Monitoring
    Update: The Dashboard is currently stable, but we are actively working on a fix to prevent this issue from happening again. Should you experience any persistent issues, please don’t hesitate to reach out to our support team for assistance.
  • Time: Oct. 26, 2023, 7:20 p.m.
    Status: Monitoring
    Update: The Dashboard functions are currently stable and we are actively working to apply a fix to prevent this issue from recurring. Should you experience any persistent issues, please don't hesitate to reach out to our support team for assistance.
  • Time: Oct. 26, 2023, 6:06 p.m.
    Status: Monitoring
    Update: The Dashboard is now functioning as expected. We apologize for any disruption and will continue monitoring for any further issues. If you encounter any persisting issues, please do not hesitate to contact our support team for assistance.
  • Time: Oct. 26, 2023, 5:42 p.m.
    Status: Investigating
    Update: We've noticed a decrease in error rates and have received confirmation that the dashboard is now functioning as expected. We will continue to monitor the situation for any potential further issues. If you are still running into issues, please don’t hesitate to reach out to our support.
  • Time: Oct. 26, 2023, 5:22 p.m.
    Status: Investigating
    Update: We've observed increased error rates affecting the Dashboard, which might result in slow page loading or login failures issues. If you encounter urgent concerns, kindly reach out to our support team by emailing [email protected]

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Issues Detected

Frequently Asked Questions - Pantheon Operations

Is there a Pantheon Operations outage?
The current status of Pantheon Operations is: Systems Active
Where can I find the official status page of Pantheon Operations?
The official status page for Pantheon Operations is here
How can I get notified if Pantheon Operations is down or experiencing an outage?
To get notified of any status changes to Pantheon Operations, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pantheon Operations every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pantheon Operations do?
Pantheon is a WebOps platform that enables teams to create, host, and manage websites with speed and agility, meeting all business requirements.

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