Time: Oct. 25, 2023, 9:58 p.m.

Status: Resolved

Update: The earlier disruption is now resolved, with site traffic restored to its normal state. We appreciate your patience throughout. Should you have any concerns, please initiate a chat or open a ticket via the dashboard.

Time: Oct. 25, 2023, 9:18 p.m.

Status: Monitoring

Update: We've addressed the disruptions in Pantheon's infrastructure and are now monitoring for stability. Should you have any concerns, please open a support chat or ticket and we will be happy to assist.

Time: Oct. 25, 2023, 8:39 p.m.

Status: Identified

Update: We believe we've identified the root cause of the ongoing disruptions in Pantheon's infrastructure. Our engineers have taken measures to counteract this, but we are continuing our investigation to ensure we fully understand the scope and nature of the issue.

Time: Oct. 25, 2023, 8:28 p.m.

Status: Investigating

Update: We're observing intermittent issues characterized by the messages: "Error 503 Maximum threads for service reached" and "Page Could Not Be Loaded". The behavior seems unpredictable with sites going up and down sporadically. Please be assured, our team is diligently working to identify and resolve the underlying cause. At the moment we are pursuing a platform-wide resolution and do not expect to need to work on individual sites. We appreciate your patience and understanding as we work to resolve this matter. We do not have an ETA for a fix as this is still under investigation.

Time: Oct. 25, 2023, 8:15 p.m.

Status: Investigating

Update: We’ve noticed multiple site outages and are actively working to address and prevent further occurrences. For immediate assistance, please initiate a chat or contact our support team at [email protected].

Time: Oct. 23, 2023, 7:30 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 23, 2023, 2:50 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Oct. 23, 2023, 2:36 p.m.

Status: Identified

Update: We have identified an issue relating to billing functions in the dashboard. Affected functions may include site plan or billing changes. We will issue further updates on this status page as we work with our providers to resolve this issue.

Time: Oct. 24, 2023, 7:43 p.m.

Status: Resolved

Update: Pantheon's engineering teams have conducted thorough audits and have taken all necessary precautions to mitigate the associated risk at the platform level.

Time: Oct. 11, 2023, 6:59 p.m.

Status: Investigating

Update: Pantheon is aware of the recent vulnerabilities reported in curl. As a precautionary measure, we are continuing to work proactively to mitigate impact on Pantheon customers and infrastructure. Details released on October 11th demonstrate that the vulnerability is only possible in a very limited set of conditions where an application is using curl with a SOCKS5 proxy with remote host resolving enabled. This is not found within any WordPress core or Drupal core code. It could hypothetically be introduced by third party or custom code, though our assessment is that this is an unlikely scenario. We are committed to keeping our customers informed and will provide updates from our investigation on our status page. As we learn more, we will promptly communicate any actions that need to be taken to address the vulnerability.