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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 7 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Dec. 16, 2022, 1:06 a.m.
    Status: Resolved
    Update: We have confirmed that our upstream vendor has resolved the issue causing intermittent payment errors.
  • Time: Dec. 15, 2022, 10:26 p.m.
    Status: Monitoring
    Update: We have noticed payment errors are dissipating. Payments being made with the PatientWallet and ProPatient payments. We will continue to monitor for any ongoing issues and provide updates as they are available.
  • Time: Dec. 15, 2022, 10:08 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation or errors in less than 10% of all payments in PatientWallet, IVR and Pro Patient Payments. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 8:45 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation or errors in less than 10% of all payments in PatientWallet, IVR and Pro Patient Payments. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 8:07 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation in PatientWallet, IVR and Pro Patient Payments. At this time, <10% of payments are taken are impacted. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 8:03 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 7:19 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are continuing to investigate, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 6:30 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are continuing to investigate, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 5:52 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are continuing to investigate, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 5:20 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We will continue to provide updates as they become available.
  • Time: Dec. 15, 2022, 4:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 15, 2022, 4:43 p.m.
    Status: Investigating
    Update: We are investigating upstream payment issues while connecting to the payment network resulting in PatientWallet, IVR and Pro Patient Payment errors.

Updates:

  • Time: Dec. 16, 2022, 1:06 a.m.
    Status: Resolved
    Update: We have confirmed that our upstream vendor has resolved the issue causing intermittent payment errors.
  • Time: Dec. 15, 2022, 10:26 p.m.
    Status: Monitoring
    Update: We have noticed payment errors are dissipating. Payments being made with the PatientWallet and ProPatient payments. We will continue to monitor for any ongoing issues and provide updates as they are available.
  • Time: Dec. 15, 2022, 10:08 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation or errors in less than 10% of all payments in PatientWallet, IVR and Pro Patient Payments. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 8:45 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation or errors in less than 10% of all payments in PatientWallet, IVR and Pro Patient Payments. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 8:07 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation in PatientWallet, IVR and Pro Patient Payments. At this time, <10% of payments are taken are impacted. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 8:03 p.m.
    Status: Identified
    Update: We are continuing to experience an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are still investigating, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 7:19 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are continuing to investigate, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 6:30 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are continuing to investigate, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 5:52 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We are continuing to investigate, and will provide updates as they become available.
  • Time: Dec. 15, 2022, 5:20 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor that is causing degradation and increased payment rejections in PatientWallet, IVR and Pro Patient Payments. We will continue to provide updates as they become available.
  • Time: Dec. 15, 2022, 4:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 15, 2022, 4:43 p.m.
    Status: Investigating
    Update: We are investigating upstream payment issues while connecting to the payment network resulting in PatientWallet, IVR and Pro Patient Payment errors.

Updates:

  • Time: Sept. 20, 2022, 2:31 p.m.
    Status: Resolved
    Update: As of approximately 9:58am EDT, the issue was resolved and payment processing using Lane 3000 and Lane 3000 devices resumed as normal.
  • Time: Sept. 20, 2022, 2:22 p.m.
    Status: Investigating
    Update: The issue impacting Lane 3000 and Lane 5000 devices has been mitigated and we are continuing to monitor to ensure there are no further issues. We will provide an update once we believe the issue has been completely resolved.
  • Time: Sept. 20, 2022, 2:21 p.m.
    Status: Investigating
    Update: We are currently experiencing issues processing payments using Lane 3000 and Lane 5000 devices. Payment processing via other devices is unaffected. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Sept. 20, 2022, 2:21 p.m.
    Status: Investigating
    Update: We are currently experiencing issues processing payments using Lane 3000 and Lane 5000 devices. Payment processing via other devices is unaffected. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: June 23, 2022, 5:54 p.m.
    Status: Resolved
    Update: All upstream payment connections are reporting normal activity. Normal payment activity has been occurring since 1:33 PM ET.
  • Time: June 23, 2022, 5:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 23, 2022, 5:37 p.m.
    Status: Investigating
    Update: Connectivity to the payment network has stabilized and payments are now processing again. We will continue to monitor to ensure continued operations.
  • Time: June 23, 2022, 5:32 p.m.
    Status: Investigating
    Update: We are investigating upstream payment issues while connecting to the payment network resulting in Patient Wallet, IVR and ProPatientco payment errors. EMV terminals are currently unaffected.

Updates:

  • Time: June 23, 2022, 5:54 p.m.
    Status: Resolved
    Update: All upstream payment connections are reporting normal activity. Normal payment activity has been occurring since 1:33 PM ET.
  • Time: June 23, 2022, 5:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 23, 2022, 5:37 p.m.
    Status: Investigating
    Update: Connectivity to the payment network has stabilized and payments are now processing again. We will continue to monitor to ensure continued operations.
  • Time: June 23, 2022, 5:32 p.m.
    Status: Investigating
    Update: We are investigating upstream payment issues while connecting to the payment network resulting in Patient Wallet, IVR and ProPatientco payment errors. EMV terminals are currently unaffected.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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