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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 2 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Feb. 17, 2022, 11:02 p.m.
    Status: Resolved
    Update: This issue has been resolved. All sites are operational and our team is on-call to address potential further issues. Additional site maintenance will be performed at 11pm ET this evening (2/17) to ensure optimal performance.
  • Time: Feb. 17, 2022, 10:16 p.m.
    Status: Monitoring
    Update: We have identified an issue with a downstream vendor. All systems are operational, however we will continue monitoring to ensure stability.
  • Time: Feb. 17, 2022, 10:04 p.m.
    Status: Investigating
    Update: We are investigating an issue related to intermittent outages on ProPatientco.com and the PatientWallet. The sites are currently operational, however we are investigating with downstream vendors to determine root cause.

Updates:

  • Time: Feb. 17, 2022, 11:02 p.m.
    Status: Resolved
    Update: This issue has been resolved. All sites are operational and our team is on-call to address potential further issues. Additional site maintenance will be performed at 11pm ET this evening (2/17) to ensure optimal performance.
  • Time: Feb. 17, 2022, 10:16 p.m.
    Status: Monitoring
    Update: We have identified an issue with a downstream vendor. All systems are operational, however we will continue monitoring to ensure stability.
  • Time: Feb. 17, 2022, 10:04 p.m.
    Status: Investigating
    Update: We are investigating an issue related to intermittent outages on ProPatientco.com and the PatientWallet. The sites are currently operational, however we are investigating with downstream vendors to determine root cause.

Updates:

  • Time: Jan. 11, 2022, 4:22 p.m.
    Status: Resolved
    Update: The source of the connection issues has been identified and we have implemented a fix. We have tested and confirm that calls are now coming through. We will continue to monitor for additional changes.
  • Time: Jan. 11, 2022, 3:30 p.m.
    Status: Monitoring
    Update: The source of the connection issues has been identified and we have implemented a fix. We have tested and confirm that calls are now coming through. We will continue to monitor for additional changes.
  • Time: Jan. 11, 2022, 3:11 p.m.
    Status: Investigating
    Update: We are continuing investigating reports that when callers attempt to contact Patientco Support by phone they may hear a busy signal, and our internal teams are working to fix the issue. If you need to contact Patientco Support we can still be reached by email at [email protected].
  • Time: Jan. 11, 2022, 2:32 p.m.
    Status: Investigating
    Update: We are continuing investigating reports that when callers attempt to contact Patientco Support by phone they may hear a busy signal, and our internal teams are working to fix the issue. If you need to contact Patientco Support we can still be reached by email at [email protected].
  • Time: Jan. 11, 2022, 2:05 p.m.
    Status: Investigating
    Update: We are currently investigating reports that when callers attempt to contact Patientco Support by phone they hear a fast busy signal, and our internal teams are working to fix the issue. If you need to contact Patientco Support we can still be reached by email at [email protected].

Updates:

  • Time: Jan. 11, 2022, 4:22 p.m.
    Status: Resolved
    Update: The source of the connection issues has been identified and we have implemented a fix. We have tested and confirm that calls are now coming through. We will continue to monitor for additional changes.
  • Time: Jan. 11, 2022, 3:30 p.m.
    Status: Monitoring
    Update: The source of the connection issues has been identified and we have implemented a fix. We have tested and confirm that calls are now coming through. We will continue to monitor for additional changes.
  • Time: Jan. 11, 2022, 3:11 p.m.
    Status: Investigating
    Update: We are continuing investigating reports that when callers attempt to contact Patientco Support by phone they may hear a busy signal, and our internal teams are working to fix the issue. If you need to contact Patientco Support we can still be reached by email at [email protected].
  • Time: Jan. 11, 2022, 2:32 p.m.
    Status: Investigating
    Update: We are continuing investigating reports that when callers attempt to contact Patientco Support by phone they may hear a busy signal, and our internal teams are working to fix the issue. If you need to contact Patientco Support we can still be reached by email at [email protected].
  • Time: Jan. 11, 2022, 2:05 p.m.
    Status: Investigating
    Update: We are currently investigating reports that when callers attempt to contact Patientco Support by phone they hear a fast busy signal, and our internal teams are working to fix the issue. If you need to contact Patientco Support we can still be reached by email at [email protected].

Updates:

  • Time: Dec. 15, 2021, 4:14 p.m.
    Status: Resolved
    Update: We have identified the cause of increased connection errors and payment declines on Pax Devices and Tellium Ingenico Devices (iSMP4, iPP320 and iSC 250) with our upstream vendor. A fix has been applied, and we are seeing decreased errors. We will continue to monitor the situation.
  • Time: Dec. 15, 2021, 4:14 p.m.
    Status: Resolved
    Update: We have identified the cause of increased connection errors and payment declines on Pax Devices and Tellium Ingenico Devices (iSMP4, iPP320 and iSC 250) with our upstream vendor. A fix has been applied, and we are seeing decreased errors. We will continue to monitor the situation.
  • Time: Dec. 15, 2021, 4:07 p.m.
    Status: Monitoring
    Update: We have identified the cause of increased connection errors and payment declines on Pax Devices and Tellium Ingenico Devices (iSMP4, iPP320 and iSC 250) with our upstream vendor. A fix has been applied, and we are seeing decreased errors. We will continue to monitor the situation.
  • Time: Dec. 15, 2021, 3:47 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased connection errors and payment declines on Pax Devices and Tellium Ingenico Devices (iSMP4, iPP320 and iSC 250). Keyed, IVR and PatientWallet payments are not impacted.
  • Time: Dec. 15, 2021, 3:47 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased connection errors and payment declines on Pax Devices and Tellium Ingenico Devices (iSMP4, iPP320 and iSC 250). Keyed, IVR and PatientWallet payments are not impacted.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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