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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 8 seconds ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: June 18, 2021, 4:22 p.m.
    Status: Resolved
    Update: At 11:48 a.m. the issue was resolved and the use of PatientWallet resumed as normal.
  • Time: June 18, 2021, 3:48 p.m.
    Status: Monitoring
    Update: The issue impacting PatientWallet has been mitigated and we are continuing to monitor to ensure there are no further issues. We will provide an update once we believe the issue has been completely resolved.
  • Time: June 18, 2021, 3:31 p.m.
    Status: Identified
    Update: We have identified the issue with PatientWallet and are actively working to mitigate it.
  • Time: June 18, 2021, 3:18 p.m.
    Status: Investigating
    Update: We are investigating degraded performance on some PatientWallet accounts. ProPatientco is not impacted. We will provide additional updates as we have them

Updates:

  • Time: June 18, 2021, 4:22 p.m.
    Status: Resolved
    Update: At 11:48 a.m. the issue was resolved and the use of PatientWallet resumed as normal.
  • Time: June 18, 2021, 3:48 p.m.
    Status: Monitoring
    Update: The issue impacting PatientWallet has been mitigated and we are continuing to monitor to ensure there are no further issues. We will provide an update once we believe the issue has been completely resolved.
  • Time: June 18, 2021, 3:31 p.m.
    Status: Identified
    Update: We have identified the issue with PatientWallet and are actively working to mitigate it.
  • Time: June 18, 2021, 3:18 p.m.
    Status: Investigating
    Update: We are investigating degraded performance on some PatientWallet accounts. ProPatientco is not impacted. We will provide additional updates as we have them

Updates:

  • Time: June 16, 2021, 2:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 16, 2021, 12:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 16, 2021, 12:27 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 16, 2021, 12:27 a.m.
    Status: Identified
    Update: We have identified an upstream incident impacting eCheck and saved payment form processing. We are actively working to remediate the issue.

Updates:

  • Time: June 16, 2021, 2:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 16, 2021, 12:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 16, 2021, 12:27 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 16, 2021, 12:27 a.m.
    Status: Identified
    Update: We have identified an upstream incident impacting eCheck and saved payment form processing. We are actively working to remediate the issue.

Updates:

  • Time: June 3, 2021, 4:41 p.m.
    Status: Resolved
    Update: This issue is now resolved. Payments are fully operational.
  • Time: June 3, 2021, 4:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring for any further issues.
  • Time: June 3, 2021, 3:56 p.m.
    Status: Identified
    Update: The issue affecting credit card payments has been identified, and we are working to mitigate the issue. EMV payments are not affected.
  • Time: June 3, 2021, 3:28 p.m.
    Status: Investigating
    Update: We are currently investigating degraded performance on credit card payments through our provider portal and PatientWallet. We are actively working to identify and mitigate the issue and will provide an update once it becomes available. EMV payments are not affected.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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