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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 3 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Aug. 31, 2021, 11:50 p.m.
    Status: Resolved
    Update: A fix has been implemented by our upstream vendor, and Ingenico Device payments are processing normally. We will continue to monitor the situation.
  • Time: Aug. 31, 2021, 11:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our upstream vendor, and Ingenico Device payments are processing normally. We will continue to monitor the situation.
  • Time: Aug. 31, 2021, 9:33 p.m.
    Status: Identified
    Update: We have identified the source of the degradation with an upstream vendor and are continuing to work to resolve the issue with Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Aug. 31, 2021, 8:23 p.m.
    Status: Identified
    Update: We have identified the source of the degradation with an upstream vendor and are continuing to work to resolve the issue with Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Aug. 31, 2021, 7 p.m.
    Status: Identified
    Update: We have identified the source of the degradation with an upstream vendor and are working to resolve the issue with Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Aug. 31, 2021, 6:16 p.m.
    Status: Investigating
    Update: We are investigating reports of payment degradation when attempting to process payments on some Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.

Updates:

  • Time: Aug. 31, 2021, 11:50 p.m.
    Status: Resolved
    Update: A fix has been implemented by our upstream vendor, and Ingenico Device payments are processing normally. We will continue to monitor the situation.
  • Time: Aug. 31, 2021, 11:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our upstream vendor, and Ingenico Device payments are processing normally. We will continue to monitor the situation.
  • Time: Aug. 31, 2021, 9:33 p.m.
    Status: Identified
    Update: We have identified the source of the degradation with an upstream vendor and are continuing to work to resolve the issue with Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Aug. 31, 2021, 8:23 p.m.
    Status: Identified
    Update: We have identified the source of the degradation with an upstream vendor and are continuing to work to resolve the issue with Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Aug. 31, 2021, 7 p.m.
    Status: Identified
    Update: We have identified the source of the degradation with an upstream vendor and are working to resolve the issue with Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Aug. 31, 2021, 6:16 p.m.
    Status: Investigating
    Update: We are investigating reports of payment degradation when attempting to process payments on some Ingenico Devices. Pax Devices, Internet Cashier and PatientWallet payments are not impacted.

Updates:

  • Time: Aug. 11, 2021, 5:46 p.m.
    Status: Resolved
    Update: We have identified the cause of the degradation on our GuestPay, LitePay and MobilePay sites and applied a fix. We will continue to monitor for additional reports or degradation.
  • Time: Aug. 11, 2021, 5:30 p.m.
    Status: Monitoring
    Update: We have identified the cause of the degradation on our GuestPay, LitePay and MobilePay sites and applied a fix. We will continue to monitor for additional reports or degradation
  • Time: Aug. 11, 2021, 5:10 p.m.
    Status: Investigating
    Update: We are investigating reports of degradation to our GuestPay, LitePay and Mobile Payment websites. The PatientWallet and ProPatientco are not impacted.

Updates:

  • Time: Aug. 11, 2021, 5:46 p.m.
    Status: Resolved
    Update: We have identified the cause of the degradation on our GuestPay, LitePay and MobilePay sites and applied a fix. We will continue to monitor for additional reports or degradation.
  • Time: Aug. 11, 2021, 5:30 p.m.
    Status: Monitoring
    Update: We have identified the cause of the degradation on our GuestPay, LitePay and MobilePay sites and applied a fix. We will continue to monitor for additional reports or degradation
  • Time: Aug. 11, 2021, 5:10 p.m.
    Status: Investigating
    Update: We are investigating reports of degradation to our GuestPay, LitePay and Mobile Payment websites. The PatientWallet and ProPatientco are not impacted.

Updates:

  • Time: July 6, 2021, 5:36 p.m.
    Status: Resolved
    Update: The issue has been resolved through an upstream service provider. Processing payments using the automated phone system has resumed as normal.
  • Time: July 6, 2021, 5:36 p.m.
    Status: Resolved
    Update: The issue has been resolved through an upstream service provider. Processing payments using the automated phone system has resumed as normal.
  • Time: July 6, 2021, 5:02 p.m.
    Status: Monitoring
    Update: The issue impacting the automated phone system has been identified and resolved. It appears to be a five minute time period when patients may have experienced errors while working through the prompts. We are continuing to monitor to ensure there are no further issues. We will provide an update once we believe the issue has been completely resolved.
  • Time: July 6, 2021, 5:02 p.m.
    Status: Monitoring
    Update: The issue impacting the automated phone system has been identified and resolved. It appears to be a five minute time period when patients may have experienced errors while working through the prompts. We are continuing to monitor to ensure there are no further issues. We will provide an update once we believe the issue has been completely resolved.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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