Company Logo

Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 10 minutes ago

Get notified about any outages, downtime or incidents for Patientco and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: March 27, 2023, 4:02 p.m.
    Status: Resolved
    Update: We have identified the cause of our credit card errors and have applied a fix. We will continue monitoring our system and provide updates as they become available.
  • Time: March 27, 2023, 4:02 p.m.
    Status: Resolved
    Update: We have identified the cause of our credit card errors and have applied a fix. We will continue monitoring our system and provide updates as they become available.
  • Time: March 27, 2023, 3:26 p.m.
    Status: Monitoring
    Update: We have identified the cause of our credit card errors and have applied a fix. We will continue monitoring our system and provide updates as they become available.
  • Time: March 27, 2023, 3:26 p.m.
    Status: Monitoring
    Update: We have identified the cause of our credit card errors and have applied a fix. We will continue monitoring our system and provide updates as they become available.
  • Time: March 27, 2023, 2:46 p.m.
    Status: Investigating
    Update: We are currently investigating reports that EMV terminals are displaying error messages when attempting to process payments. We are also investigating increased errors with payments taken via API. We are working to identify the issue and mitigate it. IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 2:46 p.m.
    Status: Investigating
    Update: We are currently investigating reports that EMV terminals are displaying error messages when attempting to process payments. We are also investigating increased errors with payments taken via API. We are working to identify the issue and mitigate it. IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 2:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate reports that EMV terminals are displaying error messages when attempting to process payments. An example includes “We ran into an error while communicating with the terminal. Please check to make sure the terminal is powered on and not already in use". We are working to identify the issue and mitigate it. WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 2:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate reports that EMV terminals are displaying error messages when attempting to process payments. An example includes “We ran into an error while communicating with the terminal. Please check to make sure the terminal is powered on and not already in use". We are working to identify the issue and mitigate it. WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 1:27 p.m.
    Status: Investigating
    Update: We are currently investigating reports that EMV terminals are displaying error messages when attempting to process payments. An example includes “We ran into an error while communicating with the terminal. Please check to make sure the terminal is powered on and not already in use". We are working to identify the issue and mitigate it. WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 1:27 p.m.
    Status: Investigating
    Update: We are currently investigating reports that EMV terminals are displaying error messages when attempting to process payments. An example includes “We ran into an error while communicating with the terminal. Please check to make sure the terminal is powered on and not already in use". We are working to identify the issue and mitigate it. WebEntry, IVR and PatientWallet payments are not impacted.

Updates:

  • Time: March 6, 2023, 9:59 p.m.
    Status: Resolved
    Update: Our vendor has applied a fix for this issue, and we are seeing transactions return to normal. We will continue to monitor the results.
  • Time: March 6, 2023, 9:34 p.m.
    Status: Monitoring
    Update: Our vendor has applied a fix for this issue, and we are seeing transactions return to normal. We will continue to monitor the results.
  • Time: March 6, 2023, 9:13 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the issue and is working to apply mitigation. We continue to see an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.
  • Time: March 6, 2023, 8:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate issues with an upstream vendor is causing an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.
  • Time: March 6, 2023, 8:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate issues with an upstream vendor is causing an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.
  • Time: March 6, 2023, 7:34 p.m.
    Status: Investigating
    Update: We are currently investigating that issues with an upstream vendor is causing an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.

Updates:

  • Time: March 6, 2023, 9:59 p.m.
    Status: Resolved
    Update: Our vendor has applied a fix for this issue, and we are seeing transactions return to normal. We will continue to monitor the results.
  • Time: March 6, 2023, 9:34 p.m.
    Status: Monitoring
    Update: Our vendor has applied a fix for this issue, and we are seeing transactions return to normal. We will continue to monitor the results.
  • Time: March 6, 2023, 9:13 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the issue and is working to apply mitigation. We continue to see an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.
  • Time: March 6, 2023, 8:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate issues with an upstream vendor is causing an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.
  • Time: March 6, 2023, 8:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate issues with an upstream vendor is causing an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.
  • Time: March 6, 2023, 7:34 p.m.
    Status: Investigating
    Update: We are currently investigating that issues with an upstream vendor is causing an increased number of declined and rejected transactions on Pax Credit Card terminals. Ingenico devices, PatientWallet payments and IVR payments are not impacted.

Updates:

  • Time: Feb. 7, 2023, 2:31 a.m.
    Status: Resolved
    Update: We are seeing Pax device transactions process normally. We will continue to monitor our transactions.
  • Time: Feb. 7, 2023, 2:09 a.m.
    Status: Monitoring
    Update: We are seeing Pax device transactions process normally. We will continue to monitor our transactions.
  • Time: Feb. 7, 2023, 12:03 a.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Discover card payments are now processing as expected. ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 11:59 p.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Additionally, Discover card payments, regardless of vector are failing. For Non-Discover Card payments, ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 8:28 p.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Additionally, Discover card payments, regardless of vector are failing. For Non-Discover Card payments, ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 8:06 p.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Additionally, Discover card payments, regardless of vector are failing. For Non-Discover Card payments, ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 7:52 p.m.
    Status: Investigating
    Update: We are investigating reports of an increase of declined transactions that are either timing out or declining. At this time Pax devices are impacted. Ingenico Devices, ProPatient and PatientWallet payments are not impacted.

Updates:

  • Time: Feb. 7, 2023, 2:31 a.m.
    Status: Resolved
    Update: We are seeing Pax device transactions process normally. We will continue to monitor our transactions.
  • Time: Feb. 7, 2023, 2:09 a.m.
    Status: Monitoring
    Update: We are seeing Pax device transactions process normally. We will continue to monitor our transactions.
  • Time: Feb. 7, 2023, 12:03 a.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Discover card payments are now processing as expected. ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 11:59 p.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Additionally, Discover card payments, regardless of vector are failing. For Non-Discover Card payments, ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 8:28 p.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Additionally, Discover card payments, regardless of vector are failing. For Non-Discover Card payments, ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 8:06 p.m.
    Status: Investigating
    Update: We are identifying reports that all payments taken by Pax devices are failing. We are working with our upstream vendor to identify the issue and fix it. Additionally, Discover card payments, regardless of vector are failing. For Non-Discover Card payments, ProPayments, PatientWallet and IVR payments are not impacted.
  • Time: Feb. 6, 2023, 7:52 p.m.
    Status: Investigating
    Update: We are investigating reports of an increase of declined transactions that are either timing out or declining. At this time Pax devices are impacted. Ingenico Devices, ProPatient and PatientWallet payments are not impacted.

Check the status of similar companies and alternatives to Patientco

Sage
Sage

Issues Detected

Xero
Xero

Issues Detected

Payoneer
Payoneer

Systems Active

Carta
Carta

Systems Active

Intralinks
Intralinks

Systems Active

insightsoftware
insightsoftware

Systems Active

Chargebee
Chargebee

Systems Active

Blend
Blend

Systems Active

Datasite
Datasite

Systems Active

Spendesk
Spendesk

Systems Active

FloQast

Systems Active

WePay
WePay

Systems Active

Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free