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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 2 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: April 27, 2023, 8:48 p.m.
    Status: Resolved
    Update: All Epic API transactions both through web and EMV terminals are flowing successfully. We will continue to work with our EMV provider to understand root cause and prevent future occurrences.
  • Time: April 27, 2023, 8:39 p.m.
    Status: Monitoring
    Update: Epic APIs are flowing through successfully for web-initiated and patient-initiated transactions. We are still seeing some sporadic timeout issues on PAX EMV devices. We will continue to monitor as our third party EMV supplier completes all remediation steps.
  • Time: April 27, 2023, 8:02 p.m.
    Status: Identified
    Update: We have identified the latency issue that is causing Epic API integration transactions to time out. We are working with our third party EMV vendor to remediate what is causing the latency issue with API transactions.
  • Time: April 27, 2023, 7:40 p.m.
    Status: Investigating
    Update: We are currently experiencing latency issues with Epic API integrations. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: April 14, 2023, 7:50 p.m.
    Status: Resolved
    Update: This incident has been resolved. We are still monitoring the site to ensure there are no further issues.
  • Time: April 14, 2023, 7:25 p.m.
    Status: Monitoring
    Update: Services have been restored. The team is monitoring to ensure there is no further interruption in services.
  • Time: April 14, 2023, 7:24 p.m.
    Status: Identified
    Update: The provider portal, patient wallet and API services are currently returning error pages. The issue has been identified and the team is working to restore services.

Updates:

  • Time: April 14, 2023, 7:50 p.m.
    Status: Resolved
    Update: This incident has been resolved. We are still monitoring the site to ensure there are no further issues.
  • Time: April 14, 2023, 7:25 p.m.
    Status: Monitoring
    Update: Services have been restored. The team is monitoring to ensure there is no further interruption in services.
  • Time: April 14, 2023, 7:24 p.m.
    Status: Identified
    Update: The provider portal, patient wallet and API services are currently returning error pages. The issue has been identified and the team is working to restore services.

Updates:

  • Time: March 28, 2023, 12:11 p.m.
    Status: Resolved
    Update: We have worked with our upstream vendor and applied mitigation to the impacted Ingenico terminals and cam see transactions flowing as expected. We will continue to monitor
  • Time: March 28, 2023, 5:58 a.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and in the process of taking steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 28, 2023, 3:59 a.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and in the process of taking steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 28, 2023, 12:47 a.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and are beginning to take the steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 10:54 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and are beginning to take the steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 9:29 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We continue working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 8:33 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We continue working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 7:07 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We continue working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 6:40 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We are working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 5:30 p.m.
    Status: Investigating
    Update: We are currently investigating reports that EMV terminals are displaying error messages when attempting to process payments. An example includes “We ran into an error while communicating with the terminal. Please check to make sure the terminal is powered on and not already in use". We are working to identify the issue and mitigate it. WebEntry, IVR and PatientWallet payments are not impacted.

Updates:

  • Time: March 28, 2023, 12:11 p.m.
    Status: Resolved
    Update: We have worked with our upstream vendor and applied mitigation to the impacted Ingenico terminals and cam see transactions flowing as expected. We will continue to monitor
  • Time: March 28, 2023, 5:58 a.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and in the process of taking steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 28, 2023, 3:59 a.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and in the process of taking steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 28, 2023, 12:47 a.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and are beginning to take the steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 10:54 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We have identified the cause to this issue and are beginning to take the steps to mitigate it. We will continue to monitor and provide updates as they become available. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 9:29 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We continue working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 8:33 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We continue working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 7:07 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We continue working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 6:40 p.m.
    Status: Identified
    Update: We have isolated the issue to our Ingenico IPP320 devices. We are working with our upstream vendor to identify the root cause for the issue and work to mitigate it. Pax devices do not appear to be impacted. Additionally, WebEntry, IVR and PatientWallet payments are not impacted.
  • Time: March 27, 2023, 5:30 p.m.
    Status: Investigating
    Update: We are currently investigating reports that EMV terminals are displaying error messages when attempting to process payments. An example includes “We ran into an error while communicating with the terminal. Please check to make sure the terminal is powered on and not already in use". We are working to identify the issue and mitigate it. WebEntry, IVR and PatientWallet payments are not impacted.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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