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Is there an Med-Metrix outage?

Med-Metrix status: Minor Outage

Last checked: 3 minutes ago

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Med-Metrix outages and incidents

Outage and incident data over the last 30 days for Med-Metrix.

There have been 0 outages or incidents for Med-Metrix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Med-Metrix

Outlogger tracks the status of these components for Xero:

API Endpoints Active
API Servers Active
Database Active
File Storage Active
Queues Active
Clinician Console Active
Content Delivery Network Active
Custom Domains Active
Patient Portal Active
Email Service Active
PatientPal Phone Numbers, Pay-by-Phone Active
Payments Active
Text Messaging Service Performance Issues
Change Healtchare Eligibility API Active
Incoming Messages Active
Robototic Process Automation Processes Active
Robot Registry Active
Robots Active
Building Deployments Active
Deploying Updates Active
Error Logging Active
Support Web Messenger Active
Component Status
Active
API Endpoints Active
API Servers Active
Database Active
File Storage Active
Queues Active
Active
Clinician Console Active
Content Delivery Network Active
Custom Domains Active
Patient Portal Active
Performance Issues
Email Service Active
PatientPal Phone Numbers, Pay-by-Phone Active
Payments Active
Text Messaging Service Performance Issues
Active
Change Healtchare Eligibility API Active
Incoming Messages Active
Robototic Process Automation Processes Active
Robot Registry Active
Robots Active
Active
Building Deployments Active
Deploying Updates Active
Error Logging Active
Support Web Messenger Active

Latest Med-Metrix outages and incidents.

View the latest incidents for Med-Metrix and check for official updates:

Updates:

  • Time: Aug. 30, 2021, 12:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 29, 2021, 3:18 p.m.
    Status: Investigating
    Update: We are currently working with our email service provider to resolve an interruption to outgoing emails. No emails are being delivered at this time. We've switched our message handling logic to default to text messages for patients to minimize interruptions and are working to restore email service functionality as quickly as possible.

Updates:

  • Time: Aug. 20, 2021, 5:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2021, 4:32 p.m.
    Status: Monitoring
    Update: Our backlog of queued up jobs has been worked through. We're continuing to monitor the performance to ensure stability.
  • Time: Aug. 20, 2021, 4:02 p.m.
    Status: Investigating
    Update: We're currently working to resolve a performance issue resulting in delays to all integration processes, as we work to resolve you may continue to see delay in new appointments being available in PatientPal and completed intake documents uploading slowly.

Updates:

  • Time: July 29, 2021, 1:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 29, 2021, 1:09 p.m.
    Status: Monitoring
    Update: A fix has been released. Users will need to refresh the Console to ensure they get the latest version which resolves the outage.
  • Time: July 29, 2021, 12:56 p.m.
    Status: Identified
    Update: Users are unable to login to the Console. We have identified the cause and are working to resolve this as soon as possible.

Updates:

  • Time: June 24, 2021, 7 p.m.
    Status: Resolved
    Update: Change Healthcare is now responding normally.
  • Time: June 24, 2021, 6:25 p.m.
    Status: Monitoring
    Update: Change Healthcare's real-time eligibility APIs are responding healthy again. We'll continue to monitor the eligibility results from Change.
  • Time: June 24, 2021, 6:08 p.m.
    Status: Identified
    Update: Change Healthcare's real-time eligibility APIs are currently down. Pulling eligibility using a payer from Change will not respond at this time. We're working with Change Healthcare to get a timeline for when they'll return to normal operation.

Updates:

  • Time: June 23, 2021, 4:04 p.m.
    Status: Resolved
    Update: This incident has been resolved. You should now be able to refund transactions. Please click Refresh when you see the new deployment notification in the Console.
  • Time: June 23, 2021, 1:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the situation.
  • Time: June 22, 2021, 7:33 p.m.
    Status: Identified
    Update: Refunds are not processing correctly from the Console. We're currently working to resolve the situation.

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Frequently Asked Questions - Med-Metrix

Is there a Med-Metrix outage?
The current status of Med-Metrix is: Minor Outage
Where can I find the official status page of Med-Metrix?
The official status page for Med-Metrix is here
How can I get notified if Med-Metrix is down or experiencing an outage?
To get notified of any status changes to Med-Metrix, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Med-Metrix every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Med-Metrix do?
Med-Metrix streamlines front desk operations from check-in to billing, simplifying processes for staff and enhancing the patient experience.

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