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Is there an Med-Metrix outage?

Med-Metrix status: Systems Active

Last checked: a minute ago

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Med-Metrix outages and incidents

Outage and incident data over the last 30 days for Med-Metrix.

There have been 0 outages or incidents for Med-Metrix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Med-Metrix

Outlogger tracks the status of these components for Xero:

API Endpoints Active
API Servers Active
Database Active
File Storage Active
Queues Active
Clinician Console Active
Content Delivery Network Active
Custom Domains Active
Patient Portal Active
Email Service Active
PatientPal Phone Numbers, Pay-by-Phone Active
Payments Active
Text Messaging Service Active
Change Healtchare Eligibility API Active
Incoming Messages Active
Robototic Process Automation Processes Active
Robot Registry Active
Robots Active
Building Deployments Active
Deploying Updates Active
Error Logging Active
Support Web Messenger Active
Component Status
Active
API Endpoints Active
API Servers Active
Database Active
File Storage Active
Queues Active
Active
Clinician Console Active
Content Delivery Network Active
Custom Domains Active
Patient Portal Active
Active
Email Service Active
PatientPal Phone Numbers, Pay-by-Phone Active
Payments Active
Text Messaging Service Active
Active
Change Healtchare Eligibility API Active
Incoming Messages Active
Robototic Process Automation Processes Active
Robot Registry Active
Robots Active
Active
Building Deployments Active
Deploying Updates Active
Error Logging Active
Support Web Messenger Active

Latest Med-Metrix outages and incidents.

View the latest incidents for Med-Metrix and check for official updates:

Updates:

  • Time: Dec. 8, 2021, 3:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 7, 2021, 11:13 p.m.
    Status: Monitoring
    Update: Amazon Web Services is now running. PatientPal is functional but may see slower speeds as AWS comes back online.
  • Time: Dec. 7, 2021, 5:43 p.m.
    Status: Identified
    Update: Amazon AWS is experiencing network outages at their US East-1 Data Center. This is causing intermittent outages for PatientPal and some of the worlds largest internet services. We will continue to update all of our customers as we know more.
  • Time: Dec. 7, 2021, 4:06 p.m.
    Status: Investigating
    Update: We are currently investigating an outage preventing applications from loading content. The patient portal and console may have degraded performance for some users.

Updates:

  • Time: Sept. 28, 2021, 1:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 28, 2021, 1:43 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 28, 2021, 1:34 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting some integrations resulting in newly scheduled appointments not being imported.

Updates:

  • Time: Sept. 27, 2021, 8:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2021, 8:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and patient names are importing correctly. We've confirmed minimal impact to patients and have queued up processes to retrieve missing names from EMRs automatically, this issue should continue to resolve itself over the next hour.
  • Time: Sept. 27, 2021, 7:13 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 27, 2021, 7:08 p.m.
    Status: Investigating
    Update: We are currently investigating an issue importing the name field. This is only affecting the view of appointments and has no affect on the internal use of PatientPal.

Updates:

  • Time: Sept. 27, 2021, 8:02 p.m.
    Status: Resolved
    Update: All integrations are completing successfully. We're continuing to monitor and are validating the data recently imported to ensure no data is missing or corrupted.
  • Time: Sept. 27, 2021, 5:49 p.m.
    Status: Identified
    Update: We've identified the cause of the disruption and working to deploy an update to resolve the service interruption.
  • Time: Sept. 27, 2021, 4:08 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting several integrations. You may notice a delay in importing newly scheduled appointments.

Updates:

  • Time: Sept. 2, 2021, 5:47 p.m.
    Status: Resolved
    Update: We've collected information on the situation and identified the cause. Additional work is being planned to ensure a similar incident does not occur in the future. We've confirmed no data was lost or failed to write to our database and no patients were affected by the temporary disruption.
  • Time: Sept. 2, 2021, 5:37 p.m.
    Status: Investigating
    Update: We are currently investigating a spike to our database that caused a temporary outage from 1:26pm EST to 1:32pm EST. While the service is back up, we are investigating the cause of this outage to ensure continued operation.

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Frequently Asked Questions - Med-Metrix

Is there a Med-Metrix outage?
The current status of Med-Metrix is: Systems Active
Where can I find the official status page of Med-Metrix?
The official status page for Med-Metrix is here
How can I get notified if Med-Metrix is down or experiencing an outage?
To get notified of any status changes to Med-Metrix, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Med-Metrix every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Med-Metrix do?
Med-Metrix streamlines front desk operations from check-in to billing, simplifying processes for staff and enhancing the patient experience.

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