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Is there an PaymentWorks outage?

PaymentWorks status: Systems Active

Last checked: 2 minutes ago

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PaymentWorks outages and incidents

Outage and incident data over the last 30 days for PaymentWorks.

There have been 3 outages or incidents for PaymentWorks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PaymentWorks

Outlogger tracks the status of these components for Xero:

API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Multi-Factor Authentication Active
Single Sign-On Active
Knowledge Base Active
Support Ticketing System Active
Component Status
API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Active
Multi-Factor Authentication Active
Single Sign-On Active
Active
Knowledge Base Active
Support Ticketing System Active

Latest PaymentWorks outages and incidents.

View the latest incidents for PaymentWorks and check for official updates:

Updates:

  • Time: June 23, 2024, 3:17 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 22, 2024, 11:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 22, 2024, 11:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 22, 2024, 11:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the PaymentWorks homepage.
  • Time: June 22, 2024, 11:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the PaymentWorks homepage.

Updates:

  • Time: May 22, 2024, 7:50 p.m.
    Status: Resolved
    Update: PaymentWorks Team has resolved the incident. Pending Payment Notification emails are being sent as expected from the system. If you have any questions or need any emails to be resent, please reach out to PaymentWorks Support <a href='://community.paymentworks.com/payers/s/'>HERE</a>
  • Time: May 22, 2024, 7:41 p.m.
    Status: Monitoring
    Update: A fix has been identified and monitoring is in place. Teams have confirmed that emails are being sent out to any Customer with pending payments as expected.
  • Time: May 22, 2024, 7:29 p.m.
    Status: Identified
    Update: PaymentWorks has identified certain system emails that were not sent as expected. The scope of emails impacted relates only to Customers with payment files in review. The teams are actively working on a resolution and will be providing an update every 30 minutes until resolved. In the interim, please utilize the PaymentWorks platform to view payment files and complete approvals per your standard process.

Updates:

  • Time: May 22, 2024, 7:50 p.m.
    Status: Resolved
    Update: PaymentWorks Team has resolved the incident. Pending Payment Notification emails are being sent as expected from the system. If you have any questions or need any emails to be resent, please reach out to PaymentWorks Support <a href='://community.paymentworks.com/payers/s/'>HERE</a>
  • Time: May 22, 2024, 7:41 p.m.
    Status: Monitoring
    Update: A fix has been identified and monitoring is in place. Teams have confirmed that emails are being sent out to any Customer with pending payments as expected.
  • Time: May 22, 2024, 7:29 p.m.
    Status: Identified
    Update: PaymentWorks has identified certain system emails that were not sent as expected. The scope of emails impacted relates only to Customers with payment files in review. The teams are actively working on a resolution and will be providing an update every 30 minutes until resolved. In the interim, please utilize the PaymentWorks platform to view payment files and complete approvals per your standard process.

Updates:

  • Time: Dec. 26, 2023, 2:40 p.m.
    Status: Resolved
    Update: Monitoring shows sanctions processing with our 3rd party provider is now within our preferred turnaround of 24 to 48 hrs. Pending Sanctions Reviews incident is considered resolved. Please reach out to PaymentWorks Customer Support if you are experiencing unexpected results. Thank you for your patience and partnership.
  • Time: Dec. 18, 2023, 3:39 p.m.
    Status: Monitoring
    Update: PaymentWorks team continues to monitor sanctions processing with our 3rd party provider. We apologize for any delays that may be impacting end-of-year onboarding. Thank you for your continued patience while we work to resolve this delay and maintain secure Vendor data.
  • Time: Dec. 14, 2023, 7:45 p.m.
    Status: Monitoring
    Update: PaymentWorks is monitoring progress to ensure all data will be processed successfully.
  • Time: Dec. 14, 2023, 7:38 p.m.
    Status: Investigating
    Update: Due to higher volumes at the end of the year, our industry-leading third-party partner is experiencing longer than normal processing times for sanctions checks. This delay impacts PaymentWorks and our Customers. We are closely monitoring sanctions processing and do not currently have specific timeframes for when pending sanctions will be completed.

Updates:

  • Time: Dec. 26, 2023, 2:40 p.m.
    Status: Resolved
    Update: Monitoring shows sanctions processing with our 3rd party provider is now within our preferred turnaround of 24 to 48 hrs. Pending Sanctions Reviews incident is considered resolved. Please reach out to PaymentWorks Customer Support if you are experiencing unexpected results. Thank you for your patience and partnership.
  • Time: Dec. 18, 2023, 3:39 p.m.
    Status: Monitoring
    Update: PaymentWorks team continues to monitor sanctions processing with our 3rd party provider. We apologize for any delays that may be impacting end-of-year onboarding. Thank you for your continued patience while we work to resolve this delay and maintain secure Vendor data.
  • Time: Dec. 14, 2023, 7:45 p.m.
    Status: Monitoring
    Update: PaymentWorks is monitoring progress to ensure all data will be processed successfully.
  • Time: Dec. 14, 2023, 7:38 p.m.
    Status: Investigating
    Update: Due to higher volumes at the end of the year, our industry-leading third-party partner is experiencing longer than normal processing times for sanctions checks. This delay impacts PaymentWorks and our Customers. We are closely monitoring sanctions processing and do not currently have specific timeframes for when pending sanctions will be completed.

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Frequently Asked Questions - PaymentWorks

Is there a PaymentWorks outage?
The current status of PaymentWorks is: Systems Active
Where can I find the official status page of PaymentWorks?
The official status page for PaymentWorks is here
How can I get notified if PaymentWorks is down or experiencing an outage?
To get notified of any status changes to PaymentWorks, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PaymentWorks every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PaymentWorks do?
Efficient and secure onboarding software for digital suppliers, streamlining the manual process of vendor management.

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