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Is there an PaymentWorks outage?

PaymentWorks status: Systems Active

Last checked: 2 minutes ago

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PaymentWorks outages and incidents

Outage and incident data over the last 30 days for PaymentWorks.

There have been 3 outages or incidents for PaymentWorks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PaymentWorks

Outlogger tracks the status of these components for Xero:

API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Multi-Factor Authentication Active
Single Sign-On Active
Knowledge Base Active
Support Ticketing System Active
Component Status
API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Active
Multi-Factor Authentication Active
Single Sign-On Active
Active
Knowledge Base Active
Support Ticketing System Active

Latest PaymentWorks outages and incidents.

View the latest incidents for PaymentWorks and check for official updates:

Updates:

  • Time: Dec. 11, 2023, 6:13 p.m.
    Status: Resolved
    Update: A permanent fix has been put into place, Payments processing fully operational and healthy. We'll continue to monitor logs.
  • Time: Dec. 11, 2023, 6:13 p.m.
    Status: Resolved
    Update: A permanent fix has been put into place, Payments processing fully operational and healthy. We'll continue to monitor logs.
  • Time: Dec. 11, 2023, 5:50 p.m.
    Status: Monitoring
    Update: Payments processing is back to normal timelines. We'll continue to monitor and report on any updates.
  • Time: Dec. 11, 2023, 5:50 p.m.
    Status: Monitoring
    Update: Payments processing is back to normal timelines. We'll continue to monitor and report on any updates.
  • Time: Dec. 11, 2023, 5:13 p.m.
    Status: Investigating
    Update: We're currently investigating reports of delayed payments file processing. We'll continue to report status changes as we discover the cause.
  • Time: Dec. 11, 2023, 5:13 p.m.
    Status: Investigating
    Update: We're currently investigating reports of delayed payments file processing. We'll continue to report status changes as we discover the cause.

Updates:

  • Time: Nov. 27, 2023, 9:03 p.m.
    Status: Resolved
    Update: This incident has been resolved, SSO authentications successful for all customers.
  • Time: Nov. 27, 2023, 8:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 27, 2023, 8:34 p.m.
    Status: Identified
    Update: This issue has been fully rolled back in Production and Sandbox environments, and customers should be able to authenticate successfully again. We'll continue to monitor this problem and notify if we see further reports of SSO authentication failures.
  • Time: Nov. 27, 2023, 8:19 p.m.
    Status: Identified
    Update: The Single Sign-On issue has been identified and we've started rolling back the production release that broke SSO authentication. All customers should be able to authenticate properly again.
  • Time: Nov. 27, 2023, 8:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 27, 2023, 8:05 p.m.
    Status: Investigating
    Update: We're currently investigating reports from customers about an inability to successfully authenticate using Single Sign-On. Our Engineering team is currently investigating and will report back with updates within 15 minutes.

Updates:

  • Time: Nov. 27, 2023, 9:03 p.m.
    Status: Resolved
    Update: This incident has been resolved, SSO authentications successful for all customers.
  • Time: Nov. 27, 2023, 8:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 27, 2023, 8:34 p.m.
    Status: Identified
    Update: This issue has been fully rolled back in Production and Sandbox environments, and customers should be able to authenticate successfully again. We'll continue to monitor this problem and notify if we see further reports of SSO authentication failures.
  • Time: Nov. 27, 2023, 8:19 p.m.
    Status: Identified
    Update: The Single Sign-On issue has been identified and we've started rolling back the production release that broke SSO authentication. All customers should be able to authenticate properly again.
  • Time: Nov. 27, 2023, 8:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 27, 2023, 8:05 p.m.
    Status: Investigating
    Update: We're currently investigating reports from customers about an inability to successfully authenticate using Single Sign-On. Our Engineering team is currently investigating and will report back with updates within 15 minutes.

Updates:

  • Time: Oct. 31, 2023, 2:58 a.m.
    Status: Resolved
    Update: Earlier this evening beginning at 2023-10-31 00:25 GMT, we began to see uptime checks intermittently failing against our SFTP endpoints. An investigation determined that one of the nodes taking SFTP traffic (for each environment) wasn't allowing incoming connections properly, forcing some SFTP clients to retry connection attempts. After determining the cause (a network component failure), we were able to repair the failed nodes and reestablish full SFTP connectivity. This partial outage started at 2023-10-31 00:25pm GMT and ended at 2023-10-31 01:29 GMT. This issue is now resolved, but we're still investigating the underlying root cause.
  • Time: Oct. 31, 2023, 2:58 a.m.
    Status: Resolved
    Update: Earlier this evening beginning at 2023-10-31 00:25 GMT, we began to see uptime checks intermittently failing against our SFTP endpoints. An investigation determined that one of the nodes taking SFTP traffic (for each environment) wasn't allowing incoming connections properly, forcing some SFTP clients to retry connection attempts. After determining the cause (a network component failure), we were able to repair the failed nodes and reestablish full SFTP connectivity. This partial outage started at 2023-10-31 00:25pm GMT and ended at 2023-10-31 01:29 GMT. This issue is now resolved, but we're still investigating the underlying root cause.

Updates:

  • Time: Sept. 29, 2023, 7:36 p.m.
    Status: Resolved
    Update: We've resolved the problems with delayed SFTP upload processing. Several hosts dedicated to this task were unresponsive and not alerting properly. All delayed files have been processed for all customer at this point. We'll continue to monitor throughout the day.
  • Time: Sept. 29, 2023, 7:03 p.m.
    Status: Identified
    Update: We have received reports from customers of an issue impacting the processing times of files uploaded through our SFTP endpoints. Internal teams are currently triaging.

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Frequently Asked Questions - PaymentWorks

Is there a PaymentWorks outage?
The current status of PaymentWorks is: Systems Active
Where can I find the official status page of PaymentWorks?
The official status page for PaymentWorks is here
How can I get notified if PaymentWorks is down or experiencing an outage?
To get notified of any status changes to PaymentWorks, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PaymentWorks every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PaymentWorks do?
Efficient and secure onboarding software for digital suppliers, streamlining the manual process of vendor management.

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