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Is there an PaymentWorks outage?

PaymentWorks status: Systems Active

Last checked: 10 minutes ago

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PaymentWorks outages and incidents

Outage and incident data over the last 30 days for PaymentWorks.

There have been 2 outages or incidents for PaymentWorks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PaymentWorks

Outlogger tracks the status of these components for Xero:

API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Multi-Factor Authentication Active
Single Sign-On Active
Knowledge Base Active
Support Ticketing System Active
Component Status
API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Active
Multi-Factor Authentication Active
Single Sign-On Active
Active
Knowledge Base Active
Support Ticketing System Active

Latest PaymentWorks outages and incidents.

View the latest incidents for PaymentWorks and check for official updates:

Updates:

  • Time: Oct. 4, 2022, 5:46 p.m.
    Status: Resolved
    Update: Web application performance is restored. We will continue to monitor for any further issues.
  • Time: Oct. 4, 2022, 4:52 p.m.
    Status: Investigating
    Update: Our Web Application Platform is currently experiencing service degradation which will impact vendor registrations. We will continue to monitor and update this status.

Updates:

  • Time: Oct. 4, 2022, 5:46 p.m.
    Status: Resolved
    Update: Web application performance is restored. We will continue to monitor for any further issues.
  • Time: Oct. 4, 2022, 4:52 p.m.
    Status: Investigating
    Update: Our Web Application Platform is currently experiencing service degradation which will impact vendor registrations. We will continue to monitor and update this status.

Updates:

  • Time: Oct. 5, 2022, 9:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2022, 9:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 4, 2022, 5:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 4, 2022, 5:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 29, 2022, 3:48 p.m.
    Status: Identified
    Update: IRS Services are restored at this time, and we will continue to monitor. Sanction List services continue to experience service degradation. Due to this, some sanctions checks may take longer to complete than usual.
  • Time: Sept. 29, 2022, 3:48 p.m.
    Status: Identified
    Update: IRS Services are restored at this time, and we will continue to monitor. Sanction List services continue to experience service degradation. Due to this, some sanctions checks may take longer to complete than usual.
  • Time: Sept. 28, 2022, 4:49 p.m.
    Status: Identified
    Update: Both the IRS and our Sanction List services are experiencing service degradation. Due to this, some TIN validations and sanctions checks may take longer to complete than usual.
  • Time: Sept. 28, 2022, 4:49 p.m.
    Status: Identified
    Update: Both the IRS and our Sanction List services are experiencing service degradation. Due to this, some TIN validations and sanctions checks may take longer to complete than usual.
  • Time: Sept. 28, 2022, 12:42 p.m.
    Status: Identified
    Update: IRS Services are restored at this time, and we will continue to monitor. Sanction List services continue to experience service degradation. Due to this, some sanctions checks may take longer to complete than usual.
  • Time: Sept. 27, 2022, 5:36 p.m.
    Status: Investigating
    Update: Both the IRS and our Sanction List services are experiencing service degradation. Due to this, some TIN validations and sanctions checks may take longer to complete than usual.
  • Time: Sept. 27, 2022, 5:36 p.m.
    Status: Investigating
    Update: Both the IRS and our Sanction List services are experiencing service degradation. Due to this, some TIN validations and sanctions checks may take longer to complete than usual.

Updates:

  • Time: March 21, 2022, 7:55 p.m.
    Status: Resolved
    Update: This incident has been resolved, we've been monitoring closely for the last several hours with no subsequent Single Sign-On issues.
  • Time: March 21, 2022, 7:55 p.m.
    Status: Resolved
    Update: This incident has been resolved, we've been monitoring closely for the last several hours with no subsequent Single Sign-On issues.
  • Time: March 21, 2022, 2:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're now monitoring results closely. We can already see SSO authentications completing successfully for most customers at this point.
  • Time: March 21, 2022, 2:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're now monitoring results closely. We can already see SSO authentications completing successfully for most customers at this point.
  • Time: March 21, 2022, 1:52 p.m.
    Status: Identified
    Update: We've received multiple reports from customer that they can't authenticate through Single Sign-On properly. We've investigated and identified a release from this weekend that is the source of this authentication outage. We're in the process of reverting those changes and will continue to monitor access to the platform.
  • Time: March 21, 2022, 1:52 p.m.
    Status: Identified
    Update: We've received multiple reports from customer that they can't authenticate through Single Sign-On properly. We've investigated and identified a release from this weekend that is the source of this authentication outage. We're in the process of reverting those changes and will continue to monitor access to the platform.

Updates:

  • Time: Oct. 22, 2021, 11:18 p.m.
    Status: Resolved
    Update: During a routine deployment during off-peak hours, a simple change to our Production database caused several tables to lock for approximately 23 minutes, causing downtime for any users on the platform. This issue has been resolved at this point and we don't expect there to be any subsequent problems related to this. We sincerely apologize for this inconvenience and will work on discovering and addressing root causes so this doesn't happen again. If we can address any questions about this incident, please send them to [email protected].

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Frequently Asked Questions - PaymentWorks

Is there a PaymentWorks outage?
The current status of PaymentWorks is: Systems Active
Where can I find the official status page of PaymentWorks?
The official status page for PaymentWorks is here
How can I get notified if PaymentWorks is down or experiencing an outage?
To get notified of any status changes to PaymentWorks, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PaymentWorks every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PaymentWorks do?
Efficient and secure onboarding software for digital suppliers, streamlining the manual process of vendor management.

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