Is there an PaymentWorks outage?
PaymentWorks status: Systems Active
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for PaymentWorks and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for PaymentWorks and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for PaymentWorks.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Homepage | Active |
| Payments Uploads and Processing | Active |
| SFTP | Active |
| Vendor Data Uploads and Processing | Active |
| Vendor Onboarding and Approvals | Active |
| Web App | Active |
| Authentication | Active |
| Multi-Factor Authentication | Active |
| Single Sign-On | Active |
| Customer Support | Active |
| Knowledge Base | Active |
| Support Ticketing System | Active |
View the latest incidents for PaymentWorks and check for official updates:
Description: During a routine deployment during off-peak hours, a simple change to our Production database caused several tables to lock for approximately 23 minutes, causing downtime for any users on the platform. This issue has been resolved at this point and we don't expect there to be any subsequent problems related to this. We sincerely apologize for this inconvenience and will work on discovering and addressing root causes so this doesn't happen again. If we can address any questions about this incident, please send them to [email protected].
Status: Resolved
Impact: None | Started At: Oct. 22, 2021, 11:18 p.m.
Description: TIN Validation services fully operational again and running against enqueued validations.
Status: Resolved
Impact: Minor | Started At: Sept. 29, 2021, 2:47 p.m.
Description: At approximately 18:42 EDT, we received reports from customers regarding connection failures while attempting to transfer files to our SFTP endpoint, transfers.paymentworks.com. This was a service outage affecting all SFTP clients attempting to transfer files. Investigation into the incident eventually identified the problem as a load balancer misconfiguration at approximately 20:00 EDT. By 20:30 EDT the misconfiguration was reverted, bringing all nodes behind the load balancer back to healthy status within minutes. This service incident has been resolved fully but we continue to investigate both the root cause of this misconfiguration.
Status: Resolved
Impact: Major | Started At: Aug. 5, 2021, 1:19 a.m.
Description: At approximately 18:42 EDT, we received reports from customers regarding connection failures while attempting to transfer files to our SFTP endpoint, transfers.paymentworks.com. This was a service outage affecting all SFTP clients attempting to transfer files. Investigation into the incident eventually identified the problem as a load balancer misconfiguration at approximately 20:00 EDT. By 20:30 EDT the misconfiguration was reverted, bringing all nodes behind the load balancer back to healthy status within minutes. This service incident has been resolved fully but we continue to investigate both the root cause of this misconfiguration.
Status: Resolved
Impact: Major | Started At: Aug. 5, 2021, 1:19 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Maintenance | Started At: May 30, 2021, 10:04 a.m.
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