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Is there an UKGHRSD outage?

UKGHRSD status: Systems Active

Last checked: 7 minutes ago

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UKGHRSD outages and incidents

Outage and incident data over the last 30 days for UKGHRSD.

There have been 0 outages or incidents for UKGHRSD in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UKGHRSD

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Robotic Process Automation (RPA) Active
SFTP Active
Staging Active
Third Party Component Active
Document Manager Core Active
Employee Vault Active
eSignature Active
Smart Document Generation Active
Digital Process Manager Active
Knowledge Base Active
Request Manager Active
Component Status
Analytics Active
API Active
Robotic Process Automation (RPA) Active
SFTP Active
Staging Active
Third Party Component Active
Active
Document Manager Core Active
Employee Vault Active
eSignature Active
Smart Document Generation Active
Active
Digital Process Manager Active
Knowledge Base Active
Request Manager Active

Latest UKGHRSD outages and incidents.

View the latest incidents for UKGHRSD and check for official updates:

Updates:

  • Time: May 10, 2024, 9:29 a.m.
    Status: Resolved
    Update: (Prod-ATL servers only) We have not observed any new problems after the implementation of the fix. Therefore, we consider this incident as solved. We apologize for the inconvenience. // (Serveurs US Prod-ATL seulement) Nous n'avons observé aucun nouveau problème après l'implémentation du correctif. Nous considérons donc cet incident comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.
  • Time: May 9, 2024, 11:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and services will be monitored. Estimated resolution time: 23:16 pm UTC 2024-05-09 // Un correctif a été mis en place et les services seront surveillés. Heure de résolution estimée : 23:16 pm UTC 2024-05-09
  • Time: May 9, 2024, 11 p.m.
    Status: Investigating
    Update: An issue was detected During maintenance. The issue has been identified and a fix is currently being implemented. Estimated start time: 22:00 pm UTC 2024-05-09 // Un problème a été détecté pendant la maintenance. Le problème a été identifié et un correctif est en cours d'implémentation.

Updates:

  • Time: May 10, 2024, 9:25 a.m.
    Status: Resolved
    Update: (Prod-ATL servers only) We have not observed any new problems after the implementation of the fix. Therefore, we consider this incident as solved. We apologize for the inconvenience. // (Serveurs US Prod-ATL seulement) Nous n'avons observé aucun nouveau problème après l'implémentation du correctif. Nous considérons donc cet incident comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.
  • Time: May 7, 2024, 11:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 7, 2024, 3:54 p.m.
    Status: Identified
    Update: A connection issue with database access has been identified. // Un problème de connexion avec la base de données a été identifié.

Updates:

  • Time: May 7, 2024, 9:46 a.m.
    Status: Resolved
    Update: We have identified the cause of the problem and actions were performed yesterday at 17h50 UTC (19:50 Paris time, 13:50 New York time) to solve it. All pending signatures updates and document distributions were handled during the night. This incident is now considered as resolved. We thank you for your patience and apologize for any inconvenience caused. // Nous avons identifié la cause du problème et des mesures ont été prises hier à 17h50 UTC (19:50 heure de Paris, 13:50 heure de New-York) pour le résoudre. Toutes les mises à jour de signatures et distributions de documents en attente ont été traitées pendant la nuit. Cet incident est maintenant considéré comme résolu. Nous vous remercions de votre patience et nous nous excusons pour la gêne occasionnée.
  • Time: May 6, 2024, 3:57 p.m.
    Status: Investigating
    Update: (European servers only) We have identified an incident causing a slowdown in signature updates and document distribution. Our teams are actively working to identify and resolve this issue. We apologize for any inconvenience caused. // (Serveurs Européens seulement) Nous avons identifié un incident causant un ralentissement de la mise à jour des signatures et la distribution des documents. Nos équipes travaillent activement à l'identification et la résolution de ce problème. Nous vous prions de nous excuser pour la gêne occasionnée.

Updates:

  • Time: May 3, 2024, 9:47 a.m.
    Status: Resolved
    Update: No new errors were detected following hotfix deployment. Remediation actions have been applied on distribution projects impacted by this issue. This incident is now considered as resolved. We thank you for your patience and apologize for any inconvenience caused. // Aucune erreur n'a été détectée suite à la mise en place du correctif. Des actions de correction ont été effectuées sur les projets de distributions concernés par ces erreurs. Cet incident est maintenant terminé. Nous vous remercions pour votre patience et nous vous prions de nous excuser pour la gêne occasionnée.
  • Time: May 2, 2024, 6:36 p.m.
    Status: Monitoring
    Update: A hotfix has been deployed to prevent new errors and we are now monitoring the results. We will proceed with corrective actions on existing distribution projects once resolution is confirmed. // Un correctif a été déployé pour éviter de nouvelles erreurs et nous surveillons les changements. Nous procéderons à des actions correctives sur les projets de distribution existants une fois la résolution confirmée.
  • Time: May 2, 2024, 3:13 p.m.
    Status: Identified
    Update: Issue has been identified and a solution is being worked on. // L'origine du problème a été identifiée. Un correctif est en cours de réalisation.
  • Time: May 2, 2024, 2:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue on our European production environment during distribution project integration where internal errors are raised when mapping documents to employees. We are currently looking into preventing new errors, then we will restart impacted distributions to fix those errors. // Nous investiguons actuellement un problème sur notre environnement de production européen lors de l'intégration d'un projet de distribution où des erreurs internes sont remontées lors de l'assignation des documents avec les employés. Nous cherchons actuellement à prévenir de nouvelles erreurs, puis nous redémarrerons les distributions concernées pour corriger les erreurs existantes.

Updates:

  • Time: April 25, 2024, 1 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 25, 2024, 11:56 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 25, 2024, 11:56 a.m.
    Status: Investigating
    Update: The problem has been fixed at 10:25 UTC. // Le problème a été résolu à 10:25 UTC.
  • Time: April 25, 2024, 10:01 a.m.
    Status: Investigating
    Update: The issue has been mitigated at around 09:10 UTC today. Apps are available again but can face some latency. We are still working on the definitive fix. // Le problème a été mitigé vers 09:10 UTC aujourd'hui. Les applications sont à nouveau disponibles, mais peuvent subir des latences. Nous travaillons toujours à la résolution définitive du problème.
  • Time: April 25, 2024, 8:55 a.m.
    Status: Investigating
    Update: (For Customers hosted on Toronto servers only) The employee portal cannot be accessed and the eSignature product may return errors. We are currently investigating this issue. // (Seulement pour les clients hébergés sur le serveur de Toronto) Le portail employé est inaccessible et le produit eSignature pourrait retourner des erreurs. Nous étudions actuellement le problème.

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Frequently Asked Questions - UKGHRSD

Is there a UKGHRSD outage?
The current status of UKGHRSD is: Systems Active
Where can I find the official status page of UKGHRSD?
The official status page for UKGHRSD is here
How can I get notified if UKGHRSD is down or experiencing an outage?
To get notified of any status changes to UKGHRSD, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UKGHRSD every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UKGHRSD do?
This service offers HR, payroll, and workforce management solutions to enhance the work experience and inspire employees.

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