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Is there an Phenom outage?

Phenom status: Minor Outage

Last checked: 8 minutes ago

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Phenom outages and incidents

Outage and incident data over the last 30 days for Phenom.

There have been 5 outages or incidents for Phenom in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phenom

Outlogger tracks the status of these components for Xero:

Analytics (MX) Active
Analytics (MX)-Staging Active
Analytics (MX)-Staging-US-Z Active
Analytics (MX)-US-Z Active
Chabots (CX) Active
Chabots (CX)-Staging Active
Chabots (CX)-Staging-US-Z Active
Chabots (CX)-US-Z Active
CMS (CX) Active
CMS (CX)-Staging Active
CMS (CX)-Staging-US-Z Active
CMS (CX)-US-Z Active
External career Sites (CX) Active
External career Sites (CX)-Staging Active
External career Sites (CX)-Staging-US-Z Active
External career Sites (CX)-US-Z Active
Hiring Manager (MX) Active
Hiring Manager (MX)-Staging Active
Hiring Manager (MX)-Staging-US-Z Active
Hiring Manager (MX)-US-Z Active
Internal Mobility (EX) Active
Internal Mobility (EX)-Staging Active
Internal Mobility (EX)-Staging-US-Z Active
Internal Mobility (EX)-US-Z Active
Job Feeds Active
Job Feeds-US-Z Active
Phenom corporate website Active
Scheduling-Staging-US-Z Active
Scheduling-US-Z Active
Search Active
Search-Staging Active
Search-Staging-US-Z Active
Search-US-Z Active
User Management (Service Hub) Active
User Management (Service Hub)-Staging Active
User Management (Service Hub)-Staging-US-Z Active
User Management (Service Hub)-US-Z Active
Apply-CA Active
Apply-CR Active
Apply-EU Active
Apply-IN Active
Apply-Staging-CA Active
Apply-Staging-EU Active
Apply-Staging-IN Active
Apply-Staging-US Active
Apply-Staging-US-Z Active
Apply-US Active
Apply-US-Z Active
CRM-CA Active
CRM-CR Active
CRM-EU Active
CRM-IN Active
CRM-Staging-CA Active
CRM-Staging-EU Active
CRM-Staging-IN Active
CRM-Staging-US Active
CRM-Staging-US-Z Active
CRM-US Active
CRM-US-Z Active
Hiring Status-CA Active
Hiring Status-CR Active
Hiring Status-EU Active
Hiring Status-IN Active
Hiring Status-Staging-CA Active
Hiring Status-Staging-EU Active
Hiring Status-Staging-IN Active
Hiring Status-Staging-US Active
Hiring Status-Staging-US-Z Active
Hiring Status-US Active
Hiring Status-US-Z Active
Jobpull-CA Active
Jobpull-CR Active
Jobpull-EU Active
Jobpull-IN Active
Jobpull-Staging-CA Active
Jobpull-Staging-EU Active
Jobpull-Staging-IN Active
Jobpull-Staging-US Active
Jobpull-Staging-US-Z Active
Jobpull-US Active
Jobpull-US-Z Active
Platform-CA Active
Platform-CR Active
Platform-EU Active
Platform-IN Active
Platform-Staging-CA Active
Platform-Staging-EU Active
Platform-Staging-IN Active
Platform-Staging-US Active
Platform-US Active
Platform-Staging-US-Z Active
Platform-US-Z Active
Scheduling-CA Active
Scheduling-CR Active
Scheduling-EU Performance Issues
Scheduling-IN Active
Scheduling_US Active
Scheduling-Staging_CA Active
Scheduling-Staging_CR Active
Scheduling-Staging_EU Active
Scheduling-Staging_IN Active
Scheduling-Staging_US Active
Customer Care Portal Active
Phenom Community Active
Phenom Explorer Active
Component Status
Analytics (MX) Active
Analytics (MX)-Staging Active
Analytics (MX)-Staging-US-Z Active
Analytics (MX)-US-Z Active
Chabots (CX) Active
Chabots (CX)-Staging Active
Chabots (CX)-Staging-US-Z Active
Chabots (CX)-US-Z Active
CMS (CX) Active
CMS (CX)-Staging Active
CMS (CX)-Staging-US-Z Active
CMS (CX)-US-Z Active
External career Sites (CX) Active
External career Sites (CX)-Staging Active
External career Sites (CX)-Staging-US-Z Active
External career Sites (CX)-US-Z Active
Hiring Manager (MX) Active
Hiring Manager (MX)-Staging Active
Hiring Manager (MX)-Staging-US-Z Active
Hiring Manager (MX)-US-Z Active
Internal Mobility (EX) Active
Internal Mobility (EX)-Staging Active
Internal Mobility (EX)-Staging-US-Z Active
Internal Mobility (EX)-US-Z Active
Job Feeds Active
Job Feeds-US-Z Active
Phenom corporate website Active
Scheduling-Staging-US-Z Active
Scheduling-US-Z Active
Search Active
Search-Staging Active
Search-Staging-US-Z Active
Search-US-Z Active
User Management (Service Hub) Active
User Management (Service Hub)-Staging Active
User Management (Service Hub)-Staging-US-Z Active
User Management (Service Hub)-US-Z Active
Active
Apply-CA Active
Apply-CR Active
Apply-EU Active
Apply-IN Active
Apply-Staging-CA Active
Apply-Staging-EU Active
Apply-Staging-IN Active
Apply-Staging-US Active
Apply-Staging-US-Z Active
Apply-US Active
Apply-US-Z Active
Active
CRM-CA Active
CRM-CR Active
CRM-EU Active
CRM-IN Active
CRM-Staging-CA Active
CRM-Staging-EU Active
CRM-Staging-IN Active
CRM-Staging-US Active
CRM-Staging-US-Z Active
CRM-US Active
CRM-US-Z Active
Active
Hiring Status-CA Active
Hiring Status-CR Active
Hiring Status-EU Active
Hiring Status-IN Active
Hiring Status-Staging-CA Active
Hiring Status-Staging-EU Active
Hiring Status-Staging-IN Active
Hiring Status-Staging-US Active
Hiring Status-Staging-US-Z Active
Hiring Status-US Active
Hiring Status-US-Z Active
Active
Jobpull-CA Active
Jobpull-CR Active
Jobpull-EU Active
Jobpull-IN Active
Jobpull-Staging-CA Active
Jobpull-Staging-EU Active
Jobpull-Staging-IN Active
Jobpull-Staging-US Active
Jobpull-Staging-US-Z Active
Jobpull-US Active
Jobpull-US-Z Active
Active
Platform-CA Active
Platform-CR Active
Platform-EU Active
Platform-IN Active
Platform-Staging-CA Active
Platform-Staging-EU Active
Platform-Staging-IN Active
Platform-Staging-US Active
Platform-US Active
Active
Platform-Staging-US-Z Active
Platform-US-Z Active
Performance Issues
Scheduling-CA Active
Scheduling-CR Active
Scheduling-EU Performance Issues
Scheduling-IN Active
Scheduling_US Active
Active
Scheduling-Staging_CA Active
Scheduling-Staging_CR Active
Scheduling-Staging_EU Active
Scheduling-Staging_IN Active
Scheduling-Staging_US Active
Active
Customer Care Portal Active
Phenom Community Active
Phenom Explorer Active

Latest Phenom outages and incidents.

View the latest incidents for Phenom and check for official updates:

Updates:

  • Time: March 11, 2024, 5:06 p.m.
    Status: Resolved
    Update: Phenom has resolved the problem regarding duplicate automation emails.
  • Time: March 11, 2024, 4:25 p.m.
    Status: Monitoring
    Update: Our team has resolved the issue and will be monitoring for the next 30 minutes to ensure full resolution.
  • Time: March 11, 2024, 3:23 p.m.
    Status: Identified
    Update: Client Users and Candidates are receiving duplicate automation emails related to forward profile activity due to an event processing exception. Phenom Engineering fixed the issue and is validating in lower environment. We will keep you updated with in an hour.

Updates:

  • Time: Feb. 26, 2024, 5:28 p.m.
    Status: Resolved
    Update: Phenom has resolved the problem encountered with bulk export from CRM UI.
  • Time: Feb. 26, 2024, 3:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 26, 2024, 3:28 p.m.
    Status: Investigating
    Update: Our Engineering team has identified an issue with downloading large amount of data from the CRM UI where users would not be able to download the data for more than 1000 records. This is currently being worked by our engineering team. We will keep you posted on the latest

Updates:

  • Time: Feb. 14, 2024, 2:45 a.m.
    Status: Resolved
    Update: The reported issue of "Email Campaigns and Subscriptions not loading for the US region in the Staging Environment", is now resolved and the Campaigns and Subscriptions are loading normally.
  • Time: Feb. 14, 2024, 1:36 a.m.
    Status: Investigating
    Update: This is an issue that we have found where Campaigns and Subscriptions are not loading for the US region in the Staging Environment. Our team is working on this and will update once the issue is resolved.

Updates:

  • Time: Feb. 15, 2024, 7:10 p.m.
    Status: Resolved
    Update: Our LMS vendor have confirmed there are no additional 5xx errors, latency or other performance issues detected. While issues have been completely resolved, they will closely monitor the environment for any recurrence throughout the day.
  • Time: Feb. 14, 2024, 6:43 p.m.
    Status: Monitoring
    Update: Our LMS (Learning Management System) vendor confirmed that the performance has stabilized with no additional 5xx errors or latency detected. They will continue to closely monitor the environment for any recurrence throughout the day. We will keep you updated until it's fully resolved by them.
  • Time: Feb. 14, 2024, 4:58 p.m.
    Status: Identified
    Update: The issue has been identified by our vendor and mitigation efforts have been deployed. However, customers in North America may still be experiencing latency or 5xx errors. Our Learning Management vendor team is continuing to troubleshoot the remaining causes of latency and 5xx errors.
  • Time: Feb. 13, 2024, 8:46 p.m.
    Status: Investigating
    Update: Our learning management system (LMS) vendor is investigating an intermittent access error for users located in the US East region. The underlying issue has been identified and initial mitigation efforts have been deployed by them. They are currently monitoring a reduction in 5xx errors, however some customers may still be experiencing latency and/or access error to the Phenom Explorer portal. We will share the latest updates as they become available to us.

Updates:

  • Time: Feb. 9, 2024, 10:54 p.m.
    Status: Resolved
    Update: Thank you for your patience, our team has fully resolved this issue and all data has been reprocessed.
  • Time: Feb. 9, 2024, 8:36 p.m.
    Status: Monitoring
    Update: Our team is continuing to monitor the reprocessing and we expect data to be fully in sync in the next 2 hours.
  • Time: Feb. 9, 2024, 7:06 p.m.
    Status: Monitoring
    Update: Our team has resolved the issue and is currently reprocessing the affected data. We will continue monitoring the CRM and Analytics environment to ensure full resolution.
  • Time: Feb. 9, 2024, 6:08 p.m.
    Status: Identified
    Update: Our team has identified the issue and is working on getting the resolution in place, the current ETA is approximately 1 hour from now. We will update again in 1 hour.
  • Time: Feb. 9, 2024, 4:57 p.m.
    Status: Investigating
    Update: We are seeing delays in CRM and Analytics Report processing in the US region. We are currently investigating the issue and will provide another update in 1 hour.

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Frequently Asked Questions - Phenom

Is there a Phenom outage?
The current status of Phenom is: Minor Outage
Where can I find the official status page of Phenom?
The official status page for Phenom is here
How can I get notified if Phenom is down or experiencing an outage?
To get notified of any status changes to Phenom, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phenom every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Phenom do?
Phenom offers a comprehensive HR technology solution with AI-based Intelligent Talent Experience platform for candidates, recruiters, employees, and management.

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