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Is there an Pipefy outage?

Pipefy status: Systems Active

Last checked: 7 minutes ago

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Pipefy outages and incidents

Outage and incident data over the last 30 days for Pipefy.

There have been 0 outages or incidents for Pipefy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pipefy

Outlogger tracks the status of these components for Xero:

API (GraphQL) Active
Application Active
Auth0 Management Dashboard (manage.auth0.com) Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Auth0 Web Site (auth0.com) Active
Authentication Active
Automation Active
CDN Active
Home page Active
Intercom Chats and Posts Active
Intercom Intercom APIs Active
Intercom Intercom Web Application Active
Mobile App Active
Portals Active
Public Form Active
Reports Active
Request tracker Active
SendGrid API Active
SendGrid Email Activity Active
Calendar Active
Email messaging Active
Email template Active
Importer Active
PDF Templates Active
Pipefy Bitbucket integration Active
Pipefy Github integration Active
Pipefy Gitlab integration Active
Pipefy Slack integration Active
Process templates Active
Sprint Planner Active
Activities Active
Activities Active
Advanced Reports Active
Billing Active
Dashboards Active
Database Active
Email inbox Active
Field Values Active
Filters Active
Lateness Active
Live updates Active
Notification Active
Webhooks Active
Pricing Active
Signup Active
Template store Active
Component Status
API (GraphQL) Active
Application Active
Auth0 Management Dashboard (manage.auth0.com) Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Auth0 Web Site (auth0.com) Active
Authentication Active
Automation Active
CDN Active
Home page Active
Intercom Chats and Posts Active
Intercom Intercom APIs Active
Intercom Intercom Web Application Active
Mobile App Active
Portals Active
Public Form Active
Reports Active
Request tracker Active
SendGrid API Active
SendGrid Email Activity Active
Active
Calendar Active
Email messaging Active
Email template Active
Importer Active
PDF Templates Active
Pipefy Bitbucket integration Active
Pipefy Github integration Active
Pipefy Gitlab integration Active
Pipefy Slack integration Active
Process templates Active
Sprint Planner Active
Active
Activities Active
Activities Active
Advanced Reports Active
Billing Active
Dashboards Active
Database Active
Email inbox Active
Field Values Active
Filters Active
Lateness Active
Live updates Active
Notification Active
Webhooks Active
Active
Pricing Active
Signup Active
Template store Active

Latest Pipefy outages and incidents.

View the latest incidents for Pipefy and check for official updates:

Updates:

  • Time: Oct. 7, 2024, 7:19 p.m.
    Status: Resolved
    Update: With the changes implemented so far, the data retrieval process is smoothly running. RCA will be posted on the post mortem. All good now!
  • Time: Oct. 7, 2024, 7 p.m.
    Status: Monitoring
    Update: Optimized data retrieval has been activated on one of our service replicas, and we're monitoring it. Pipefy performance is all good, but we want to make sure everything runs smoothly after this change.
  • Time: Oct. 7, 2024, 6:33 p.m.
    Status: Monitoring
    Update: Pipefy's performance is all good now. We're now monitoring the performance of our queue management system to prevent unexpected loads.
  • Time: Oct. 7, 2024, 6:06 p.m.
    Status: Monitoring
    Update: After setting the index of one of our tables in the cache memory, performance is now back to normal. We're monitoring Pipefy's performance for the next minutes.
  • Time: Oct. 7, 2024, 5:37 p.m.
    Status: Monitoring
    Update: Systems are operational, but there is a delay in the performance, which translates to a slow navigation inside Pipefy. We're spending all the efforts to investigate the cause of this delay for now.
  • Time: Oct. 7, 2024, 4:57 p.m.
    Status: Monitoring
    Update: For what we could test, Pipefy is now loading normally, and the navigation inside the app is running smooth. We'll keep monitoring it for a few more moments.
  • Time: Oct. 7, 2024, 4:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 7, 2024, 4:18 p.m.
    Status: Investigating
    Update: While latency persists, Pipefy is loading more smoothly. Our engineering team is actively identifying all resources needed to implement an effective solution to resolve the issue.
  • Time: Oct. 7, 2024, 4 p.m.
    Status: Investigating
    Update: Right now, we are still encountering latency. Our team is dedicated to determinate the issues affecting the platform’s performance and is actively working on a effective solution.
  • Time: Oct. 7, 2024, 3:45 p.m.
    Status: Investigating
    Update: At the moment, we continue to experience high latency and error messages while loading Pipefy. Our team is committed to uncovering the factors impacting the platform's performance, and we are focused on implementing a robust solution.
  • Time: Oct. 7, 2024, 3:31 p.m.
    Status: Investigating
    Update: We want to assure you that our investigation into the current latency and errors is ongoing. Our engineers are meticulously examining the system to pinpoint the causes and implement necessary fixes.
  • Time: Oct. 7, 2024, 3:15 p.m.
    Status: Investigating
    Update: Currently, there is still a high latency and errors showing on screen while loading Pipefy. Our team continues to actively investigating in details the whole platform to find a final solution.
  • Time: Oct. 7, 2024, 2:57 p.m.
    Status: Investigating
    Update: Pages are now loading, but taking very long to load and showing errors on screen. Our team is actively investigating the situation to implement a solution as quickly as possible.
  • Time: Oct. 7, 2024, 2:45 p.m.
    Status: Investigating
    Update: We are continuing the investigation to identify the root cause for this issue.
  • Time: Oct. 7, 2024, 2:28 p.m.
    Status: Investigating
    Update: We are still trying to identify the reason that is causing Pipefy to be down/not loading.
  • Time: Oct. 7, 2024, 2:14 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 24, 2024, 3:53 p.m.
    Status: Resolved
    Update: Filters are back to normal now. The actions we took did solve the issue, but the root cause is yet to be found. We'll post more about the root cause in the post-mortem.
  • Time: Sept. 24, 2024, 3:47 p.m.
    Status: Monitoring
    Update: We manually scaled our VMs to handle the queue, and it is normalized now. We're monitoring the next minutes.
  • Time: Sept. 24, 2024, 3:34 p.m.
    Status: Investigating
    Update: There was a high load in a queue that manages updates in card attributes (e.g.: title, current phase and labels), and this load led to a delay in the processing of data inside the queue. Even though it is decreasing now, we are investigating the genesis of this event.
  • Time: Sept. 24, 2024, 3:11 p.m.
    Status: Identified
    Update: For more context on the issue: when we apply a filter, matching cards are not being displayed. There are no pop-up error messages, but the expected results aren't show.
  • Time: Sept. 24, 2024, 3 p.m.
    Status: Identified
    Update: When we filter for data inside Pipefy, it might not come as expected. We are looking for the root cause.

Updates:

  • Time: Sept. 25, 2024, 3:36 p.m.
    Status: Postmortem
    Update: **Root Cause** An incompatibility error occurred during our data replication process, preventing the database from updating properly. As a result, users experienced delays in both manual updates and automated processes. **Resolution** The data replication process was immediately stopped to avoid further problems. **Action Plan** Our alert system was enhanced to better control the acceptable levels of error in logs. The data replication process was adjusted to avoid the same error .
  • Time: Sept. 23, 2024, 6:16 p.m.
    Status: Resolved
    Update: We encountered a configuration issue while attempting to replicate our database, which blocked partial execution and led to related errors. This impacted card deletions, asynchronous card updates, and automation processes, ultimately resulting in delays on the platform. The root cause of the error will be detailed in the post-mortem report. Additionally, we plan to enhance our alert system to better monitor acceptable error levels in the logs.

Updates:

  • Time: Sept. 25, 2024, 6:55 p.m.
    Status: Postmortem
    Update: **Root Cause** A technical issue was identified within the cache cluster of the authenticator provider, stemming from previosuly established infrastructure limitations. These constraints hindered the system’s ability to effectively manage cached data, resulting in some users being unable to sign in **Resolution** The system was stabilized by restarting the entire cluster. Once stability was confirmed, further adjustments were made by increasing allocated infra to prevent future issues. **Action Plan** To enhance system reliability, allocated infra limitations were increased. Future steps include enhancing alerts to quickly identify and address potential problems.
  • Time: Sept. 19, 2024, 8:17 p.m.
    Status: Resolved
    Update: After this rollout, logins are all good now. We'll post more details about this episode in the post-mortem.
  • Time: Sept. 19, 2024, 8:09 p.m.
    Status: Monitoring
    Update: After a rollout in our infra, the login seems to be more stable. We're now monitoring the next login events.
  • Time: Sept. 19, 2024, 8:09 p.m.
    Status: Identified
    Update: After a rollout in our infra, the login seems to be more stable. We're now monitoring.
  • Time: Sept. 19, 2024, 8:06 p.m.
    Status: Identified
    Update: Our authentication tool is unstable, and this instability led to login issues. It works every now and then, but we're investigating more details on what could have caused this issue.
  • Time: Sept. 19, 2024, 7:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 19, 2024, 7:52 p.m.
    Status: Investigating
    Update: Users that are already logged in will not be affected, but users that are trying to login now may face difficulties. We're investigating the root cause, and we'll send updates as we progress.

Updates:

  • Time: Aug. 22, 2024, 2:52 p.m.
    Status: Postmortem
    Update: **Root Cause** After the upgrade, the new version failed to use the replication slot. **Resolution** A script was executed to correct the data for the period it was unavailable. **Action Plan** During the incident, a correction script was updated and run.
  • Time: Aug. 18, 2024, 7:28 p.m.
    Status: Resolved
    Update: The issue has been resolved. The correction has been made and the data is being mirrored. We are still monitoring data performance and will provide further details in our post-mortem report.
  • Time: Aug. 18, 2024, 7 p.m.
    Status: Monitoring
    Update: The correction has been applied, we'll still monitoring the data performance.
  • Time: Aug. 18, 2024, 4:33 p.m.
    Status: Identified
    Update: With the fix underway, the data is gradually being updated. The dashboard and IA Response will still present outdated data until the correction is completed.
  • Time: Aug. 18, 2024, 3:26 p.m.
    Status: Identified
    Update: We are applying a fix to resolve the issue. Our team is closely monitoring the situation and will provide more information soon.
  • Time: Aug. 18, 2024, 2:53 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 18, 2024, 2:28 p.m.
    Status: Identified
    Update: Due to some complications during the maintenance window, the data reflected in dashboards and IA responses are reflecting until 9 am GMT-3 today. We're working to solve this issue.

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Frequently Asked Questions - Pipefy

Is there a Pipefy outage?
The current status of Pipefy is: Systems Active
Where can I find the official status page of Pipefy?
The official status page for Pipefy is here
How can I get notified if Pipefy is down or experiencing an outage?
To get notified of any status changes to Pipefy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pipefy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pipefy do?
Pipefy is a software that automates workflows for HR, Procurement, CS, and other teams with low-code business process automation.

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