Populi outages and incidents
Outage and incident data over the last 30 days for Populi.
There have been 1 outages or incidents for Populi in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Populi
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Active | |
| Main Application | Active |
| Media Encoding | Active |
| Search | Active |
| SMS | Active |
Latest Populi outages and incidents.
View the latest incidents for Populi and check for official updates:
Populi logins aren't working for some users
Description: This incident has been resolved - it was a timezone bug and we'll do our best to make sure it doesn't happen next year!
Status: Resolved
Impact: Major | Started At: March 12, 2023, 2:56 a.m.
Updates:
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Time: March 12, 2023, 3:33 a.m.Status: ResolvedUpdate: This incident has been resolved - it was a timezone bug and we'll do our best to make sure it doesn't happen next year!
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Time: March 12, 2023, 3:14 a.m.Status: MonitoringUpdate: Daylight savings time is tricky and apparently broke logins for a bit - everything appears to be back to normal but we're keeping an eye on things...
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Time: March 12, 2023, 2:56 a.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Networking issues
Description: From roughly 11:30am to 12:30pm, some requests to Populi experienced delayed network connections or timed out - our apologies for the inconvenience! We've reconfigured some things and raised load-balancing limits to allow more traffic during peak times.
Status: Resolved
Impact: None | Started At: Oct. 17, 2022, 6:30 p.m.
Updates:
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Time: Oct. 17, 2022, 10:54 p.m.Status: ResolvedUpdate: From roughly 11:30am to 12:30pm, some requests to Populi experienced delayed network connections or timed out - our apologies for the inconvenience! We've reconfigured some things and raised load-balancing limits to allow more traffic during peak times.
Text message deliverability issues
Description: The carriers seem to have resolved this issue!
Status: Resolved
Impact: None | Started At: May 19, 2022, 12:15 a.m.
Updates:
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Time: May 19, 2022, 8:44 a.m.Status: ResolvedUpdate: The carriers seem to have resolved this issue!
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Time: May 19, 2022, 12:16 a.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: May 19, 2022, 12:15 a.m.Status: IdentifiedUpdate: Today we've noticed a large number of delivery errors for outgoing SMS messages - we're working with phone carriers to get this resolved, but unfortunately we can't predict how long that will take...
Problems with document/media encoding
Description: Thanks for your patience - Amazon appears to be back to normal and our media encoding queues have all caught up!
Status: Resolved
Impact: Major | Started At: Dec. 7, 2021, 9:39 p.m.
Updates:
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Time: Dec. 8, 2021, 4:41 a.m.Status: ResolvedUpdate: Thanks for your patience - Amazon appears to be back to normal and our media encoding queues have all caught up!
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Time: Dec. 7, 2021, 9:39 p.m.Status: MonitoringUpdate: We are continuing to monitor for any further issues.
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Time: Dec. 7, 2021, 9:39 p.m.Status: MonitoringUpdate: Populi uses Amazon Web Services to encode media and host files, and unfortunately Amazon is having some issues today... as soon as they recover completely our media/document encoding queues should start to catch up, but it may take several hours. Sorry about that!
Problems saving data in Populi
Description: From around midnight to 6:30am Pacific time, a subset of Populi users experienced a number of problems viewing and saving data. A routine data integrity tool that verifies data is replicated properly across our server clusters locked several tables and failed to unlock them as it normally does, which caused many writes to fail. However, because the vast majority of writes were still succeeding, we didn't get notified by our monitoring platforms as we normally do. The issue was reported to us and resolved within 30m. We're very sorry for this disruption to your morning, and are adding safety checks and additional monitoring conditions to make sure this doesn't happen again!
Status: Resolved
Impact: Critical | Started At: June 11, 2021, 7 a.m.
Updates:
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Time: June 11, 2021, 3:34 p.m.Status: ResolvedUpdate: From around midnight to 6:30am Pacific time, a subset of Populi users experienced a number of problems viewing and saving data. A routine data integrity tool that verifies data is replicated properly across our server clusters locked several tables and failed to unlock them as it normally does, which caused many writes to fail. However, because the vast majority of writes were still succeeding, we didn't get notified by our monitoring platforms as we normally do. The issue was reported to us and resolved within 30m. We're very sorry for this disruption to your morning, and are adding safety checks and additional monitoring conditions to make sure this doesn't happen again!
