Productboard outages and incidents
Outage and incident data over the last 30 days for Productboard.
There have been 2 outages or incidents for Productboard in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Productboard
Outlogger tracks the status of these components for Xero:
Integrations
Payments
Realtime synchronization
| Component | Status |
|---|---|
| Email delivery | Active |
| Integrations & APIs | Active |
| Web application | Active |
| Integrations | Active |
| Intercom Intercom APIs | Active |
| Intercom Intercom Webhooks | Active |
| Slack Apps/Integrations | Active |
| Payments | Active |
| Stripe API | Active |
| Stripe Webhooks | Active |
| Realtime synchronization | Active |
| Pusher Channels REST API | Active |
| Pusher Channels WebSocket client API | Active |
Latest Productboard outages and incidents.
View the latest incidents for Productboard and check for official updates:
Productboard is unavailable
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Nov. 18, 2024, 4:29 p.m.
Updates:
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Time: Nov. 18, 2024, 5:17 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Nov. 18, 2024, 4:55 p.m.Status: IdentifiedUpdate: Productboard is not loading for all users. The team has identified the root cause of the issue and is already working on a fix.
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Time: Nov. 18, 2024, 4:29 p.m.Status: InvestigatingUpdate: Productboard is not loading for all users. The team is currently investigating the issue.
Productboard is currently unavailable
Description: The recent incident resulting in downtime has now been resolved. Our team identified and addressed the underlying issue, and all systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused. If you have any questions please reach out to our support team.
Status: Resolved
Impact: None | Started At: Nov. 8, 2024, 7:47 p.m.
Updates:
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Time: Nov. 8, 2024, 11:43 p.m.Status: ResolvedUpdate: The recent incident resulting in downtime has now been resolved. Our team identified and addressed the underlying issue, and all systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused. If you have any questions please reach out to our support team.
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Time: Nov. 8, 2024, 10:36 p.m.Status: IdentifiedUpdate: We are actively working on a fix. Both Productboard and APIs are currently unavailable. We appreciate your patience and will update you soon on the progress.
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Time: Nov. 8, 2024, 8:52 p.m.Status: IdentifiedUpdate: We have identified the issue, and our team is working on fixing it.
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Time: Nov. 8, 2024, 7:47 p.m.Status: IdentifiedUpdate: We have identified an issue impacting team spaces, insights automation, objectives and initiatives for all customers. We have identified the problem and are currently working on resolving the issue. We apologize for the inconvenience and will update when resolved.
Sub-feature updates not syncing from JIRA to Productboard
Description: We have identified the cause of this issue and the team have pushed a fix. If you are still encountering issues, please reach out to [email protected]. Thank you for your patience.
Status: Resolved
Impact: Minor | Started At: Sept. 20, 2024, 3:47 p.m.
Updates:
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Time: Sept. 20, 2024, 4:51 p.m.Status: ResolvedUpdate: We have identified the cause of this issue and the team have pushed a fix. If you are still encountering issues, please reach out to [email protected]. Thank you for your patience.
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Time: Sept. 20, 2024, 3:56 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is on the way.
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Time: Sept. 20, 2024, 3:47 p.m.Status: InvestigatingUpdate: Currently, updates on sub-features are not syncing between JIRA and Productboard. Our team is aware of the issue and actively working to resolve it
Provisioning Degraded Performance Impacting New Signups
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Aug. 20, 2024, 6:50 p.m.
Updates:
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Time: Aug. 20, 2024, 8:41 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Aug. 20, 2024, 7:46 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Aug. 20, 2024, 6:50 p.m.Status: IdentifiedUpdate: Due to degraded performance in provisioning, new signups may experience issues accessing Productboard. We are actively working on resolving this, and we apologize for any inconvenience.
New boards types (Beta) are not loading
Description: This issue has now been resolved. You should now be able to load all new board types. Thank you for your patience and understanding.
Status: Resolved
Impact: Minor | Started At: June 27, 2024, 3:16 p.m.
Updates:
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Time: June 27, 2024, 4:47 p.m.Status: ResolvedUpdate: This issue has now been resolved. You should now be able to load all new board types. Thank you for your patience and understanding.
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Time: June 27, 2024, 3:16 p.m.Status: IdentifiedUpdate: Customers are unable to load new board types (Grid, Timeline - Beta) in their workspace. The issue is identified and our team is working on a fix. Non-Beta Feature boards and Roadmaps should not be affected.
