Is there an Pusher outage?

Pusher status: Systems Active

Last checked: 6 minutes ago

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Pusher outages and incidents

Outage and incident data over the last 30 days for Pusher.

There have been 1 outages or incidents for Pusher in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pusher

Outlogger tracks the status of these components for Xero:

Beams Active
Beams dashboard Active
Channels Dashboard Active
Channels presence channels Active
Channels Pusher.js CDN Active
Channels REST API Active
Channels Stats Integrations Active
Channels Webhooks Active
Channels WebSocket client API Active
Marketing Website Active
Payment API Active
Component Status
Beams Active
Beams dashboard Active
Channels Dashboard Active
Channels presence channels Active
Channels Pusher.js CDN Active
Channels REST API Active
Channels Stats Integrations Active
Channels Webhooks Active
Channels WebSocket client API Active
Marketing Website Active
Payment API Active

Latest Pusher outages and incidents.

View the latest incidents for Pusher and check for official updates:

Updates:

  • Time: April 4, 2024, 2:22 p.m.
    Status: Resolved
    Update: On Saturday March 30th from 04:15 UTC until 11:30 UTC Pusher channels experienced a partial outage and higher than usual latencies on our US2 cluster. The incident was triggered by a single, high volume customer sending requests that was causing an authentication error. These errors are collated and stored in our error logging system, which can be viewed on the Pusher Dashboard. Due to the exceptionally high number of errors, the logging system was overwhelmed, and caused all writing to the log system to backlog on our socket processes. This in turn resulted in the socket processes taking longer to process messages, and to start failing health checks. The failing health checks caused pods to restart, which resulted in connections being dropped. We identified this issue and took steps to mitigate, attempting to switch off non-critical components of the system to alleviate stress on the system. Eventually it was clear that these steps were having little impact and we deployed a hotfix to disable the error logging system. During the deployment of this hotfix the system hit a limit on the amount of registered targets on our cloud provider’s load balancer. This caused the rolling deployment to take much longer than expected, as it waited for old socket processes to be fully drained and terminated. After coordination with our cloud provider we were able to increase this limit, allowing the deployment to complete and the incident was resolved. There were 2 main windows of impact From 4:15 till 5:40 UTC and From 7:15 till 9:15 UTC From 9:15 till 11:30 service was operating normally and we saw a ramp up in connections.

Updates:

  • Time: Feb. 25, 2024, 4:11 a.m.
    Status: Resolved
    Update: We have identified the issue and resolved it. Webhooks are behaving as expected again.
  • Time: Feb. 25, 2024, 1:02 a.m.
    Status: Investigating
    Update: We are investigating a delay in Webhooks.

Updates:

  • Time: Feb. 24, 2024, 1:35 p.m.
    Status: Resolved
    Update: All delayed US webhooks completed processing at approximately 730 UTC. This incident is resolved.
  • Time: Feb. 24, 2024, 5:16 a.m.
    Status: Identified
    Update: We have deployed a fix for this issue. The delivery of the delayed webhooks continues.
  • Time: Feb. 24, 2024, 2:29 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Feb. 24, 2024, 1:36 p.m.
    Status: Resolved
    Update: All delayed EU webhooks completed processing at approximately 1030 UTC. This incident is resolved.
  • Time: Feb. 24, 2024, 5:16 a.m.
    Status: Identified
    Update: We have deployed a fix for this issue. The delivery of the delayed webhooks continues.
  • Time: Feb. 24, 2024, 1:51 a.m.
    Status: Identified
    Update: We are continuing to see delays in webhooks. We are working on implementing an additional fix.
  • Time: Feb. 24, 2024, 12:29 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results as the backload is processed off.
  • Time: Feb. 24, 2024, 12:25 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 23, 2024, 11:53 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 23, 2024, 12:36 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2024, 12:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 22, 2024, 11:11 p.m.
    Status: Identified
    Update: The team identified the problem. Most connections are stable now but some of them may get reconnected still. The team is working on a permenant solution.
  • Time: Feb. 22, 2024, 10:24 p.m.
    Status: Investigating
    Update: Pusher US3 cluster is experiencing disruptions for client socket connections. Our team is looking into it.

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Frequently Asked Questions - Pusher

Is there a Pusher outage?
The current status of Pusher is: Systems Active
Where can I find the official status page of Pusher?
The official status page for Pusher is here
How can I get notified if Pusher is down or experiencing an outage?
To get notified of any status changes to Pusher, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pusher every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pusher do?
A hosted service offering simple, scalable, and reliable realtime APIs for developers to build live dashboards, notifications, geotracking, chat, and more.

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