Pusher outages and incidents
Outage and incident data over the last 30 days for Pusher.
There have been 1 outages or incidents for Pusher in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Pusher
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Beams | Active |
| Beams dashboard | Active |
| Channels Dashboard | Active |
| Channels presence channels | Active |
| Channels Pusher.js CDN | Active |
| Channels REST API | Active |
| Channels Stats Integrations | Active |
| Channels Webhooks | Active |
| Channels WebSocket client API | Active |
| Marketing Website | Active |
| Payment API | Active |
Latest Pusher outages and incidents.
View the latest incidents for Pusher and check for official updates:
A subset of webhooks may not be successfully delivered - EU cluster only
Description: Our engineering team has rolled out a fix and has confirmed webhooks delivery is fully operational on the affected EU cluster.
Status: Resolved
Impact: Minor | Started At: Nov. 22, 2023, 1:08 p.m.
Updates:
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Time: Nov. 22, 2023, 2:27 p.m.Status: ResolvedUpdate: Our engineering team has rolled out a fix and has confirmed webhooks delivery is fully operational on the affected EU cluster.
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Time: Nov. 22, 2023, 1:08 p.m.Status: InvestigatingUpdate: Our engineering team is actively investigating an issue that is impacting the delivery of a specific set of webhooks. This is only affecting our EU cluster
intermittent issues with publishing messages in EU cluster
Description: This issue has been resolved
Status: Resolved
Impact: Minor | Started At: Nov. 19, 2023, 10:15 a.m.
Updates:
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Time: Nov. 20, 2023, 10:41 a.m.Status: ResolvedUpdate: This issue has been resolved
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Time: Nov. 20, 2023, 10:30 a.m.Status: MonitoringUpdate: The issue has been identified and a fix is released
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Time: Nov. 20, 2023, 10:24 a.m.Status: InvestigatingUpdate: We are currently investigating the issue
Webhook delivery issue - Channels EU cluster
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Nov. 15, 2023, 6:36 p.m.
Updates:
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Time: Nov. 15, 2023, 7:02 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Nov. 15, 2023, 6:46 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Nov. 15, 2023, 6:36 p.m.Status: InvestigatingUpdate: We're currently investigating a webhook delivery issue in the EU cluster, impacting a small portion of traffic.
Channels EU cluster having intermittent issues
Description: The cluster is now operational following the implementation of a fix at 17:13 UTC. Our team is actively monitoring the results. The primary contributing factor was identified as a DNS-related issue. In order to determine the root cause, a thorough investigation will be conducted and a detailed post-mortem will be published.
Status: Resolved
Impact: Critical | Started At: Nov. 14, 2023, 12:55 p.m.
Updates:
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Time: Nov. 14, 2023, 5:36 p.m.Status: ResolvedUpdate: The cluster is now operational following the implementation of a fix at 17:13 UTC. Our team is actively monitoring the results. The primary contributing factor was identified as a DNS-related issue. In order to determine the root cause, a thorough investigation will be conducted and a detailed post-mortem will be published.
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Time: Nov. 14, 2023, 4:16 p.m.Status: InvestigatingUpdate: We are continuing our investigation into the ongoing issue affecting EU cluster. Our team is actively working to mitigate the problem. While the cluster is slowly recovering, it has not yet reached a stable state.
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Time: Nov. 14, 2023, 3:27 p.m.Status: InvestigatingUpdate: We are currently experiencing an outage affecting API, WebSocket, and Webhook delivery services. Our team is actively investigating the issue
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Time: Nov. 14, 2023, 2:31 p.m.Status: MonitoringUpdate: All systems are now operational. However, clients utilising fallback transports may still experience intermittent issues. We are actively working to address the remaining issues.
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Time: Nov. 14, 2023, 2:07 p.m.Status: InvestigatingUpdate: Webhook delivery was temporarily affected, resulting in delays for some customers. Delivery is returning to normal.
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Time: Nov. 14, 2023, 1:43 p.m.Status: InvestigatingUpdate: We saw 3 short bursts of errors related to service restarts with limited customer impact in the last 2 hours. We are continuing to investigate the issue.
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Time: Nov. 14, 2023, 12:55 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Disruption in Channels stats integration
Description: Between 06:10 and 09:14 UTC, we encountered an issue that temporarily disrupted the export of data to our stats integrations as well as our own dashboard. As a result, customers using our stats integration to relay metrics to platforms like Datadog and Librato may observe a gap in their data, and the same gap may be visible in our own dashboard.
Status: Resolved
Impact: None | Started At: Oct. 25, 2023, 4 a.m.
Updates:
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Time: Oct. 25, 2023, 9:42 a.m.Status: ResolvedUpdate: Between 06:10 and 09:14 UTC, we encountered an issue that temporarily disrupted the export of data to our stats integrations as well as our own dashboard. As a result, customers using our stats integration to relay metrics to platforms like Datadog and Librato may observe a gap in their data, and the same gap may be visible in our own dashboard.
