Time: Jan. 22, 2021, 5:36 p.m.

Status: Resolved

Update: We have seen no further issues with the system. If you face any additional problems - please reach out to us at [email protected].

Time: Jan. 22, 2021, 5:02 p.m.

Status: Monitoring

Update: We have put a fix in place and are monitoring the results.

Time: Jan. 22, 2021, 3:24 p.m.

Status: Identified

Update: We have found the root of the issue and are contacting our third party provider, AWS, for a solution.

Time: Jan. 22, 2021, 3:02 p.m.

Status: Investigating

Update: Our team has noticed increased issues with the functionality of searching in the system. We are also noticing system error messages. We are investigating and working on a fix.

Time: Dec. 16, 2020, 4:27 p.m.

Status: Resolved

Update: We have not seen any further issues with email deliverability and are considering this closed. If you face further issues please reach out at [email protected].

Time: Dec. 16, 2020, 1:28 p.m.

Status: Monitoring

Update: Last night Sendgrid updated that their issue has been resolved. We will monitor email sending to day to make sure there are no further issues. For any messages that failed to send, you. can resend those now.

Time: Dec. 16, 2020, 12:12 a.m.

Status: Identified

Update: Sendgrid has reverted their "all clear" citing continued issues with the latest Gmail outage. We're back to awaiting their fix!

Time: Dec. 16, 2020, 12:09 a.m.

Status: Monitoring

Update: Sengrid has deployed a fix. We are continuing to monitor how this impacts email sending.

Time: Dec. 15, 2020, 11:54 p.m.

Status: Identified

Update: Currently our email provide (Sendgrid) and Google's Gmail are having issues with sending messages. The combination of these two may cause messages to fail if your team uses Gmail, or if you are sending messages to candidates who utilize Gmail for their email provider. When emailing candidates in this situation the messages will bounce back to Recruiterbox, and you'll receive a delivery error notification. We are monitoring the status on both Sendgrid and Gmail for them to complete a fix on their end.

Time: Oct. 14, 2020, 2:54 p.m.

Status: Resolved

Update: This issue has been resolved. If you face any further problems, please reach out to us at [email protected].

Time: Oct. 14, 2020, 1:59 p.m.

Status: Monitoring

Update: We have put in a fix for the system issues, and are monitoring the results. You may continue to see an impact as the system continues to correct itself.

Time: Oct. 14, 2020, 1:50 p.m.

Status: Identified

Update: We have identified an issue that is impacting page loads for the system. This may prevent navigation through the site, or logging in. We are putting a fix in now, and will update as soon as we know more. If you have further questions in the meantime you can reach us at [email protected].

Time: July 16, 2020, 6:30 a.m.

Status: Resolved

Update: Google APIs had problems, the calendar APIs were not accessible for some time period. Google has fixed the issue and the APIs are accessible and the system is back to normal.

Time: July 15, 2020, 10:13 p.m.

Status: Investigating

Update: We are currently investigating an issue with creating interview invites. The issue is occurring only if you have Google Calendar synced with your Recruiterbox account, and seems to be stemming from an outage on Google Calendar's end. We are working with them to get this setup back up and running. In the meantime if you see an error while scheduling interviews, you can click through the error and continue scheduling the interview. If you do this, keep in mind the following: - You will not be able to see calendar availability from within Recruiterbox - If you invite yourself to the interview, the event will currently not sync to your own calendar - Invites will still go to other users and candidates, and reminders for feedback will still generate If you have further questions, please reach out at [email protected].

Time: Dec. 12, 2019, 11:33 a.m.

Status: Resolved

Update: We have completed the fix, and all sites are working without issue. If any candidates reach out regarding the site not working, please have them attempt application again. If you face any other issues or questions, you can reach us at [email protected] at any time.

Time: Dec. 12, 2019, 11:03 a.m.

Status: Identified

Update: Hi all - Customer's careers sites (Hosted Sites) are currently facing errors. We have identified and deployed a fix, which should be live soon. Until the fix is live, candidates may face errors when visiting your Recruiterbox careers page (companyname.recruiterbox.com). If you have any questions please reach out to us at [email protected].