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Is there an Red Canary outage?

Red Canary status: Systems Active

Last checked: a minute ago

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Red Canary outages and incidents

Outage and incident data over the last 30 days for Red Canary.

There have been 2 outages or incidents for Red Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Red Canary

Outlogger tracks the status of these components for Xero:

Alert Center Active
API Requests Active
Detections Active
Web Portal Active
Crowdstrike Falcon Active
Lacework Active
Microsoft Active
Proofpoint TAP Active
SentinelOne Active
CWP Remote Services Active
Health Ingestion Active
Telemetry Ingestion Active
CrowdStrike Falcon Active
Elastic Endpoint Security Active
Microsoft Active
Okta Active
Palo Alto Networks Cortex XDR Active
SentinelOne Active
VMware Carbon Black Cloud Active
VMware Carbon Black Hosted EDR Active
VMware Carbon Black Response hosted by Red Canary Active
Email Active
SMS Active
Voice Active
Component Status
Alert Center Active
API Requests Active
Detections Active
Web Portal Active
Active
Crowdstrike Falcon Active
Lacework Active
Microsoft Active
Proofpoint TAP Active
SentinelOne Active
Active
CWP Remote Services Active
Health Ingestion Active
Telemetry Ingestion Active
Active
CrowdStrike Falcon Active
Elastic Endpoint Security Active
Microsoft Active
Okta Active
Palo Alto Networks Cortex XDR Active
SentinelOne Active
VMware Carbon Black Cloud Active
VMware Carbon Black Hosted EDR Active
VMware Carbon Black Response hosted by Red Canary Active
Active
Email Active
SMS Active
Voice Active

Latest Red Canary outages and incidents.

View the latest incidents for Red Canary and check for official updates:

Updates:

  • Time: Dec. 18, 2023, 6:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 18, 2023, 5:59 p.m.
    Status: Investigating
    Update: We are currently investigating a disruption in data ingestion from Palo Alto Cortex XDR. Customers using Cortex with Red Canary will experience delays in telemetry and alert ingestion. We are prioritizing this issue and will provide updates until it is resolved.

Updates:

  • Time: Dec. 12, 2023, 4:34 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Dec. 12, 2023, 4:33 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 12, 2023, 4:23 p.m.
    Status: Identified
    Update: We have identified the issue causing this outage and are in the process of implementing a fix. We will provide updates once we have confirmed resolution.
  • Time: Dec. 12, 2023, 3:44 p.m.
    Status: Investigating
    Update: We are currently investigating reports of deliverability failures for phone/voice and SMS notifications from Red Canary. We will provide more details as soon as more information becomes available.

Updates:

  • Time: Nov. 11, 2023, 12:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2023, 9:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 10, 2023, 8:58 p.m.
    Status: Investigating
    Update: We are investigating ingestion issues with CrowdStrike (hosted by CrowdStrike). We have notified the CrowdStrike production engineering team and are working with them to ensure they resolve the issue promptly. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.

Updates:

  • Time: Oct. 20, 2023, 11:34 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 20, 2023, 4:38 a.m.
    Status: Monitoring
    Update: AWS is continuing to make progress on this incident and is continuing to work through backlogged events. Red Canary continues with normal operations and will provide an update when new information is available.
  • Time: Oct. 20, 2023, 1:07 a.m.
    Status: Monitoring
    Update: AWS is continuing to make progress on this incident. Red Canary continues to operate normal operations and will provide an update when new information is available.
  • Time: Oct. 19, 2023, 7:52 p.m.
    Status: Monitoring
    Update: AWS is now reporting processing at full throughput, though the incident is ongoing. Red Canary continues to operate normal operations and will provide an update when new information is available.
  • Time: Oct. 19, 2023, 2:15 p.m.
    Status: Monitoring
    Update: The AWS incident is ongoing and they are taking measures to mitigate the operational impact. We are experiencing no significant disruption at this time, and will continue to monitor the situation. This incident will be updated as additional information becomes available.
  • Time: Oct. 19, 2023, 12:03 p.m.
    Status: Monitoring
    Update: Ingest, processing, and detections have returned to normal and are no longer delayed for VMware Carbon Black Hosted EDR customers. We are continuing to monitor the situation and the AWS incident.
  • Time: Oct. 19, 2023, 7:44 a.m.
    Status: Monitoring
    Update: Ingest, processing, and detections have returned to normal and are no longer delayed for VMware Carbon Black Hosted EDR customers. We are continuing to monitor the situation and the AWS incident.
  • Time: Oct. 19, 2023, 4:39 a.m.
    Status: Monitoring
    Update: Ingest, processing, and detections have returned to normal and are no longer delayed for VMware Carbon Black Hosted EDR customers. We are continuing to monitor the situation and the AWS incident.
  • Time: Oct. 19, 2023, 1:12 a.m.
    Status: Monitoring
    Update: After the most recent AWS fix our ingest, processing, and detections have returned to normal and are no longer delayed for VMware Carbon Black Hosted EDR customers. We will continue to monitor the system and the AWS incident and update this page should anything change.
  • Time: Oct. 18, 2023, 7:32 p.m.
    Status: Monitoring
    Update: AWS has implemented a fix and we are continuing to monitor the system to confirm it is returning to normal operations.
  • Time: Oct. 18, 2023, 4:35 p.m.
    Status: Monitoring
    Update: AWS has implemented a fix and we are now starting to see queued telemetry. We are monitoring the system to confirm it is returning to normal operations.
  • Time: Oct. 18, 2023, 2:45 p.m.
    Status: Identified
    Update: We are continuing to monitor the AWS incident affecting ingestion for VMWare Carbon Black Response customers. AWS is currently isolating the root cause of the issue, as well as taking mitigating actions. We will continue to monitor this situation and keep you updated as more information becomes available.
  • Time: Oct. 18, 2023, 11:05 a.m.
    Status: Identified
    Update: At approximately 03:50 MST / 09:50 UTC, we became aware of an operational incident with Amazon Web Services (AWS) and subsequently determined it is affecting ingest for our VMware Carbon Black Hosted EDR customers. Detection for these customers may be delayed until the issue is resolved by AWS. No telemetry has been lost and we will process all queued telemetry automatically once the AWS service health improves. This incident will be updated as additional information becomes available from AWS.

Updates:

  • Time: Oct. 18, 2023, 3:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 18, 2023, 1:25 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 18, 2023, 12:32 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 17, 2023, 10:20 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 17, 2023, 8:20 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 17, 2023, 8:13 p.m.
    Status: Identified
    Update: We have identified the issue with Linux EDR and are working to implement a fix. Some detections may be delayed.
  • Time: Oct. 17, 2023, 8 p.m.
    Status: Investigating
    Update: We are investigating ingestion issues with Linux EDR hosted by Red Canary. Detections may be delayed. We have notified the Linux EDR production engineering team and are working with them to ensure they resolve the issue promptly.

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Frequently Asked Questions - Red Canary

Is there a Red Canary outage?
The current status of Red Canary is: Systems Active
Where can I find the official status page of Red Canary?
The official status page for Red Canary is here
How can I get notified if Red Canary is down or experiencing an outage?
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