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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 6 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: Nov. 22, 2023, 2:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 2:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 22, 2023, 2:24 p.m.
    Status: Identified
    Update: We are currently investigating an issue affecting our VPN gateway, which has affected traffic for a subset of customers. You may receive alerts regarding messages not being delivered during this time. Redox has identified the issue and is working on implementing a fix for this. Thank you for your patience.

Updates:

  • Time: Nov. 22, 2023, 2:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 2:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 22, 2023, 2:24 p.m.
    Status: Identified
    Update: We are currently investigating an issue affecting our VPN gateway, which has affected traffic for a subset of customers. You may receive alerts regarding messages not being delivered during this time. Redox has identified the issue and is working on implementing a fix for this. Thank you for your patience.

Updates:

  • Time: Nov. 17, 2023, 5:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 5:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 5:08 p.m.
    Status: Identified
    Update: The issue has been resolved with CEQ. Carequality data is flowing as expected at this time.
  • Time: Nov. 17, 2023, 5:08 p.m.
    Status: Identified
    Update: The issue has been resolved with CEQ. Carequality data is flowing as expected at this time.
  • Time: Nov. 17, 2023, 4:53 p.m.
    Status: Investigating
    Update: Redox is investigating a message delivery issue: What is affected: XCPD, XDR, XCA and Carequality traffic. What is NOT affected: Redox API, SFTP, HL7v2 traffic.
  • Time: Nov. 17, 2023, 4:53 p.m.
    Status: Investigating
    Update: Redox is investigating a message delivery issue: What is affected: XCPD, XDR, XCA and Carequality traffic. What is NOT affected: Redox API, SFTP, HL7v2 traffic.

Updates:

  • Time: Nov. 17, 2023, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 4:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and logs are searchable again. We are continuing to monitor.
  • Time: Nov. 17, 2023, 4:36 p.m.
    Status: Investigating
    Update: Redox is currently experiencing an issue with querying for logs via the dashboard and the Platform API, which means that logs are not searchable. Actual message processing is not impacted. We are investigating the issue and will provide further updates as more information becomes available.

Updates:

  • Time: Nov. 17, 2023, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 4:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and logs are searchable again. We are continuing to monitor.
  • Time: Nov. 17, 2023, 4:36 p.m.
    Status: Investigating
    Update: Redox is currently experiencing an issue with querying for logs via the dashboard and the Platform API, which means that logs are not searchable. Actual message processing is not impacted. We are investigating the issue and will provide further updates as more information becomes available.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
To get notified of any status changes to Redox Engine, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Redox Engine every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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