Is there an Redox Engine outage?
Redox Engine status: Systems Active
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Redox Engine and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Redox Engine and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Redox Engine.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Carequality | Active |
| Dashboard | Active |
| Data Models | Active |
| docs.redoxengine.com | Active |
| Engine Core | Active |
| Polling | Active |
| redoxengine.com | Active |
| RLS | Active |
| ScienceIO ScienceIO API | Active |
| VPN | Active |
| Hosting | Active |
| AWS ec2-us-east-1 | Active |
| AWS ec2-us-west-1 | Active |
| AWS ec2-us-west-2 | Active |
| Hosting | Active |
| Third Party Services | Active |
| IMO Codeset Normalization | Active |
| Verato EMPI | Active |
View the latest incidents for Redox Engine and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: March 2, 2023, 5:03 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: March 2, 2023, 5:03 p.m.
Description: ### **Root cause** A code change had the unexpected result of preventing a small number of customers from requesting \(legacy\) JWT-based authentication to Redox. ### **Impact on customers** Customers using legacy JWT auth were unable to authenticate with the Redox API. Being that this was a legacy auth method, only a small number \(< 5\) of Redox customers were using this and were affected. ## What Happened? At approximately 11 AM CT a code change was made which unintentionally affected the use of _legacy_ JWT-based authentication tokens. We received reports from a customer at approximately 1:30 PM CT that they were unable to request new access tokens and authenticate with Redox. Shortly after 2 PM CT the code change was reverted and by 2:30 PM CT Redox was able to confirm that the issue had been resolved. ## Learnings / Follow-ups Redox will be investigating improvements to our alerting to lead to quicker identification of these authentication issues in the future.
Status: Postmortem
Impact: Minor | Started At: Feb. 22, 2023, 8:17 p.m.
Description: ### **Root cause** A code change had the unexpected result of preventing a small number of customers from requesting \(legacy\) JWT-based authentication to Redox. ### **Impact on customers** Customers using legacy JWT auth were unable to authenticate with the Redox API. Being that this was a legacy auth method, only a small number \(< 5\) of Redox customers were using this and were affected. ## What Happened? At approximately 11 AM CT a code change was made which unintentionally affected the use of _legacy_ JWT-based authentication tokens. We received reports from a customer at approximately 1:30 PM CT that they were unable to request new access tokens and authenticate with Redox. Shortly after 2 PM CT the code change was reverted and by 2:30 PM CT Redox was able to confirm that the issue had been resolved. ## Learnings / Follow-ups Redox will be investigating improvements to our alerting to lead to quicker identification of these authentication issues in the future.
Status: Postmortem
Impact: Minor | Started At: Feb. 22, 2023, 8:17 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Feb. 15, 2023, 8:47 p.m.
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