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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: 9 minutes ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: Jan. 29, 2024, 11:38 p.m.
    Status: Resolved
    Update: All purchase information has been reprocessed, and no data has been lost. If your users have been affected by these issues, they can recover their purchases by either restoring purchases or restarting the app. Webhooks have been retroactively triggered for reprocessed purchases.
  • Time: Jan. 29, 2024, 6:56 p.m.
    Status: Monitoring
    Update: We are working recovering all purchase information by reprocessing all the purchases that failed while App store server-side APIs were down, so no data will be lost.
  • Time: Jan. 29, 2024, 6:49 p.m.
    Status: Monitoring
    Update: Our metrics are reporting that App store has recovered. We'll keep the incident open monitoring their response
  • Time: Jan. 29, 2024, 6:46 p.m.
    Status: Investigating
    Update: We detected that App Store server APIs are failing. Server-side receipt validation is not functional. Webhooks related to apple purchases are not triggered. All purchases are recorded by RevenueCat and we will re-process them when Apple's servers are back online. For RevenueCat SDKs that support Offline Entitlements, purchases will work as expected in the app and the user will get entitlements. More information about Offline Entitlements here: https://www.revenuecat.com/blog/engineering/introducing-offline-entitlements/ For older RevenueCat SDKs, purchases will be charged but won't be validated by our server, leading to an error.

Updates:

  • Time: Jan. 29, 2024, 11:38 p.m.
    Status: Resolved
    Update: All purchase information has been reprocessed, and no data has been lost. If your users have been affected by these issues, they can recover their purchases by either restoring purchases or restarting the app. Webhooks have been retroactively triggered for reprocessed purchases.
  • Time: Jan. 29, 2024, 6:56 p.m.
    Status: Monitoring
    Update: We are working recovering all purchase information by reprocessing all the purchases that failed while App store server-side APIs were down, so no data will be lost.
  • Time: Jan. 29, 2024, 6:49 p.m.
    Status: Monitoring
    Update: Our metrics are reporting that App store has recovered. We'll keep the incident open monitoring their response
  • Time: Jan. 29, 2024, 6:46 p.m.
    Status: Investigating
    Update: We detected that App Store server APIs are failing. Server-side receipt validation is not functional. Webhooks related to apple purchases are not triggered. All purchases are recorded by RevenueCat and we will re-process them when Apple's servers are back online. For RevenueCat SDKs that support Offline Entitlements, purchases will work as expected in the app and the user will get entitlements. More information about Offline Entitlements here: https://www.revenuecat.com/blog/engineering/introducing-offline-entitlements/ For older RevenueCat SDKs, purchases will be charged but won't be validated by our server, leading to an error.

Updates:

  • Time: Jan. 19, 2024, 3:15 p.m.
    Status: Resolved
    Update: We identified and fixed an issue where images for paywalls failed to load in the dashboard and apps using RevenueCat's Paywalls system. No action is needed on your part. While the paywalls would not display images uploaded to RevenueCat, however they still processed purchases, restores and all features correctly. Images uploaded to RevenueCat have not been lost, and all systems are currently operational. Incident start: 01/18/2024 17:54 UTC Incident solved: 01/19/2024 14:31 UTC

Updates:

  • Time: Jan. 19, 2024, 3:15 p.m.
    Status: Resolved
    Update: We identified and fixed an issue where images for paywalls failed to load in the dashboard and apps using RevenueCat's Paywalls system. No action is needed on your part. While the paywalls would not display images uploaded to RevenueCat, however they still processed purchases, restores and all features correctly. Images uploaded to RevenueCat have not been lost, and all systems are currently operational. Incident start: 01/18/2024 17:54 UTC Incident solved: 01/19/2024 14:31 UTC

Updates:

  • Time: Dec. 15, 2023, 4:21 a.m.
    Status: Resolved
    Update: Apple has fixed the issue on their side, and we have fixed the Apple store transactions that were affected so prices with redeemed offer codes are now being reported accurately.
  • Time: Dec. 14, 2023, 10:48 p.m.
    Status: Identified
    Update: Apple is working on the fix. Their change is live in sandbox and they are working on fixing production
  • Time: Dec. 14, 2023, 11:48 a.m.
    Status: Identified
    Update: We got confirmation that Apple is aware of the issue
  • Time: Dec. 14, 2023, 11:10 a.m.
    Status: Identified
    Update: We have identified that the issue comes from Apple side, we reported the issue to them and we are waiting for them to fix it. Based on our records, it seems that it started on 2023-12-13 around 20:00 PM UTC. We'll keep the incident open until we hear from them
  • Time: Dec. 14, 2023, 10:39 a.m.
    Status: Investigating
    Update: We are seeing a number of Apple store transactions that have redeemed an offer code and the price is reported as 0 even when everything is configured correctly.

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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