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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: a minute ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: Dec. 15, 2023, 4:21 a.m.
    Status: Resolved
    Update: Apple has fixed the issue on their side, and we have fixed the Apple store transactions that were affected so prices with redeemed offer codes are now being reported accurately.
  • Time: Dec. 14, 2023, 10:48 p.m.
    Status: Identified
    Update: Apple is working on the fix. Their change is live in sandbox and they are working on fixing production
  • Time: Dec. 14, 2023, 11:48 a.m.
    Status: Identified
    Update: We got confirmation that Apple is aware of the issue
  • Time: Dec. 14, 2023, 11:10 a.m.
    Status: Identified
    Update: We have identified that the issue comes from Apple side, we reported the issue to them and we are waiting for them to fix it. Based on our records, it seems that it started on 2023-12-13 around 20:00 PM UTC. We'll keep the incident open until we hear from them
  • Time: Dec. 14, 2023, 10:39 a.m.
    Status: Investigating
    Update: We are seeing a number of Apple store transactions that have redeemed an offer code and the price is reported as 0 even when everything is configured correctly.

Updates:

  • Time: Dec. 1, 2023, 8:02 a.m.
    Status: Resolved
    Update: Everything is caught up now.
  • Time: Dec. 1, 2023, 6:14 a.m.
    Status: Monitoring
    Update: The issue has been fixed and data is catching up. Processes that ingest thisdata will still need to catch up in order for all impacted features to be back 100%. We will post another update once that is done, but things are gradually recovering now.
  • Time: Dec. 1, 2023, 5:54 a.m.
    Status: Investigating
    Update: The delayed data in this incident will also cause delays in ETLs (aka Scheduled Data Exports), customer lists, experiments, and the overview tiles on the dashboard. We're are working on tracking down the cause to mitigate the issue.
  • Time: Dec. 1, 2023, 5:09 a.m.
    Status: Investigating
    Update: Some charts (such as active subscriptions, active trials, revenue, and MRR/ARR charts) are currently showing delayed data. We are aware of the issue and currently looking into it.

Updates:

  • Time: Dec. 1, 2023, 8:02 a.m.
    Status: Resolved
    Update: Everything is caught up now.
  • Time: Dec. 1, 2023, 6:14 a.m.
    Status: Monitoring
    Update: The issue has been fixed and data is catching up. Processes that ingest thisdata will still need to catch up in order for all impacted features to be back 100%. We will post another update once that is done, but things are gradually recovering now.
  • Time: Dec. 1, 2023, 5:54 a.m.
    Status: Investigating
    Update: The delayed data in this incident will also cause delays in ETLs (aka Scheduled Data Exports), customer lists, experiments, and the overview tiles on the dashboard. We're are working on tracking down the cause to mitigate the issue.
  • Time: Dec. 1, 2023, 5:09 a.m.
    Status: Investigating
    Update: Some charts (such as active subscriptions, active trials, revenue, and MRR/ARR charts) are currently showing delayed data. We are aware of the issue and currently looking into it.

Updates:

  • Time: Nov. 28, 2023, 1:04 a.m.
    Status: Resolved
    Update: We no longer see this error in our testing and have received reports that this has been resolved. If you're still getting this error when testing in sandbox, please reach out to support: https://app.revenuecat.com/settings/support.
  • Time: Nov. 22, 2023, 8:14 p.m.
    Status: Investigating
    Update: Testing in-app purchases in new apps in sandbox can result in an error from Apple stating "There is no information for In-App Purchases". This issue appears to be on Apple's end and only in sandbox. Current workarounds include testing using StoreKitTest framework: https://www.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulator We've filed a bug report with Apple and are continuing to monitor the situation.

Updates:

  • Time: Nov. 28, 2023, 1:04 a.m.
    Status: Resolved
    Update: We no longer see this error in our testing and have received reports that this has been resolved. If you're still getting this error when testing in sandbox, please reach out to support: https://app.revenuecat.com/settings/support.
  • Time: Nov. 22, 2023, 8:14 p.m.
    Status: Investigating
    Update: Testing in-app purchases in new apps in sandbox can result in an error from Apple stating "There is no information for In-App Purchases". This issue appears to be on Apple's end and only in sandbox. Current workarounds include testing using StoreKitTest framework: https://www.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulator We've filed a bug report with Apple and are continuing to monitor the situation.

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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