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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: 7 minutes ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: June 28, 2023, 2:45 p.m.
    Status: Resolved
    Update: We have not observed any further performance issues, but will keep actively monitoring.
  • Time: June 28, 2023, 1:10 p.m.
    Status: Monitoring
    Update: We are actively monitoring the situation following the incident and have not detected any further abnormal error rates. Our team remains vigilant in overseeing the traffic to ensure ongoing stability.
  • Time: June 28, 2023, 1:01 p.m.
    Status: Investigating
    Update: We are experiencing some elevated error rates and latency. We are looking into the issue and will update as we know more.

Updates:

  • Time: June 30, 2023, 4:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2023, 12:39 p.m.
    Status: Monitoring
    Update: We have run a script to fix older data. This should be almost done. Will keep it in monitoring until we confirm all data is fixed
  • Time: June 27, 2023, 12:13 p.m.
    Status: Monitoring
    Update: Fix gone live and working as expected. Only remaining work is fixing old data. Will close the incident once that is done
  • Time: June 26, 2023, 3:47 p.m.
    Status: Monitoring
    Update: We have release a fix that should prevent new CANCELLATION and BILLING_ISSUE events to report the wrong price. Once we confirm that the fix is working as expected, we'll work on fixing old transactions
  • Time: June 26, 2023, 3:44 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 23, 2023, 10:09 p.m.
    Status: Identified
    Update: A fix for the impacted data will be tested early next week. We’ll leave the incident open until that fix has been fully rolled out. Impact: The corresponding CANCELLATION and BILLING_ISSUE events having price set for them when they shouldn't, and that price being reflected in our Scheduled Data Exports (ETLs) as well. Other systems are not affected.
  • Time: June 23, 2023, 9:28 a.m.
    Status: Identified
    Update: We are still working on fixing the impacted data. We'll have more updates by end of day (CET time). Impact: Some events having price set for them when they shouldn't, and that price being reflected in our Scheduled Data Exports (ETLs) as well. Other systems not affected
  • Time: June 23, 2023, 12:49 a.m.
    Status: Identified
    Update: Fixes to our Overview metrics and our internal billing system amounts have been rolled out. Our team is still working on calculating refund amounts to the impacted customers. We'll be individually notifying everyone impacted. Our Scheduled Data Exports (ETL) and the corresponding events are still impacted. This fix will likely still take until early tomorrow morning (CET time).
  • Time: June 22, 2023, 7:39 p.m.
    Status: Identified
    Update: We’ve detected a set of trial to paid transaction attempts for developers using Play Store Billing Client 5 that were unsuccessful due to billing issues, but incorrectly had revenue associated with them in our system. Data impact: This incorrectly set revenue resulted in the corresponding BILLING_ISSUE and CANCELLATION events having price set for them, and that price being reflected in our Scheduled Data Exports (ETLs) as well. Other RevenueCat data features like Charts and Experiments were unaffected. Billing impact: Our internal billing system was also affected. If some of your transactions have been affected, a refund for the over-billed revenue will be automatically issued, and the data in your exports will be corrected in future runs. We'll leave the incident open until we fully correct the issue, If you have any questions, please don’t hesitate to reach out to us.
  • Time: June 22, 2023, 6:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 22, 2023, 6:29 p.m.
    Status: Investigating
    Update: Our team is investigating an issue with a subset of our Play Store trial transactions, which are displaying non-zero revenue. We will update with more details soon

Updates:

  • Time: June 30, 2023, 4:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2023, 12:39 p.m.
    Status: Monitoring
    Update: We have run a script to fix older data. This should be almost done. Will keep it in monitoring until we confirm all data is fixed
  • Time: June 27, 2023, 12:13 p.m.
    Status: Monitoring
    Update: Fix gone live and working as expected. Only remaining work is fixing old data. Will close the incident once that is done
  • Time: June 26, 2023, 3:47 p.m.
    Status: Monitoring
    Update: We have release a fix that should prevent new CANCELLATION and BILLING_ISSUE events to report the wrong price. Once we confirm that the fix is working as expected, we'll work on fixing old transactions
  • Time: June 26, 2023, 3:44 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 23, 2023, 10:09 p.m.
    Status: Identified
    Update: A fix for the impacted data will be tested early next week. We’ll leave the incident open until that fix has been fully rolled out. Impact: The corresponding CANCELLATION and BILLING_ISSUE events having price set for them when they shouldn't, and that price being reflected in our Scheduled Data Exports (ETLs) as well. Other systems are not affected.
  • Time: June 23, 2023, 9:28 a.m.
    Status: Identified
    Update: We are still working on fixing the impacted data. We'll have more updates by end of day (CET time). Impact: Some events having price set for them when they shouldn't, and that price being reflected in our Scheduled Data Exports (ETLs) as well. Other systems not affected
  • Time: June 23, 2023, 12:49 a.m.
    Status: Identified
    Update: Fixes to our Overview metrics and our internal billing system amounts have been rolled out. Our team is still working on calculating refund amounts to the impacted customers. We'll be individually notifying everyone impacted. Our Scheduled Data Exports (ETL) and the corresponding events are still impacted. This fix will likely still take until early tomorrow morning (CET time).
  • Time: June 22, 2023, 7:39 p.m.
    Status: Identified
    Update: We’ve detected a set of trial to paid transaction attempts for developers using Play Store Billing Client 5 that were unsuccessful due to billing issues, but incorrectly had revenue associated with them in our system. Data impact: This incorrectly set revenue resulted in the corresponding BILLING_ISSUE and CANCELLATION events having price set for them, and that price being reflected in our Scheduled Data Exports (ETLs) as well. Other RevenueCat data features like Charts and Experiments were unaffected. Billing impact: Our internal billing system was also affected. If some of your transactions have been affected, a refund for the over-billed revenue will be automatically issued, and the data in your exports will be corrected in future runs. We'll leave the incident open until we fully correct the issue, If you have any questions, please don’t hesitate to reach out to us.
  • Time: June 22, 2023, 6:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 22, 2023, 6:29 p.m.
    Status: Investigating
    Update: Our team is investigating an issue with a subset of our Play Store trial transactions, which are displaying non-zero revenue. We will update with more details soon

Updates:

  • Time: June 13, 2023, 8:51 p.m.
    Status: Resolved
    Update: Customer list exports are operational again, our team keeps monitoring for potential transitory problems, but the issue is now fixed.
  • Time: June 13, 2023, 8:51 p.m.
    Status: Resolved
    Update: Customer list exports are operational again, our team keeps monitoring for potential transitory problems, but the issue is now fixed.
  • Time: June 13, 2023, 8:03 p.m.
    Status: Monitoring
    Update: Our Cloud provider (AWS) is experiencing an outage in several services which is causing some of our scheduled jobs not to run. Our API, SDK and Dashboard are functioning normally, but Customer list exports are unavailable. ETLs are not affected. Will provide more information soon. Out team is actively monitoring.
  • Time: June 13, 2023, 8:03 p.m.
    Status: Monitoring
    Update: Our Cloud provider (AWS) is experiencing an outage in several services which is causing some of our scheduled jobs not to run. Our API, SDK and Dashboard are functioning normally, but Customer list exports are unavailable. ETLs are not affected. Will provide more information soon. Out team is actively monitoring.

Updates:

  • Time: June 6, 2023, 9:54 a.m.
    Status: Resolved
    Update: The issue has been solved. You should now be able to import apple products from our dashboard
  • Time: June 6, 2023, 9:38 a.m.
    Status: Monitoring
    Update: A fix has been deployed to production. We are monitoring the change
  • Time: June 6, 2023, 8:32 a.m.
    Status: Identified
    Update: We are deploying a change to should fix Apple product import
  • Time: June 6, 2023, 8:03 a.m.
    Status: Identified
    Update: We are currently testing a proposed fix before deploying this to everybody
  • Time: June 6, 2023, 7:12 a.m.
    Status: Identified
    Update: We have identified the issue that is causing the import of Apple products to fail. There was an unexpected change on an API that we were relying on. We are currently working on fixing it
  • Time: June 6, 2023, 6:54 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 6, 2023, 6:54 a.m.
    Status: Investigating
    Update: We are seeing errors when customers are trying to import Apple products in our dashboard. The impact of the problem is only to import. Apps are not impacted by this issue

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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