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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: 2 minutes ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: June 6, 2023, 9:54 a.m.
    Status: Resolved
    Update: The issue has been solved. You should now be able to import apple products from our dashboard
  • Time: June 6, 2023, 9:38 a.m.
    Status: Monitoring
    Update: A fix has been deployed to production. We are monitoring the change
  • Time: June 6, 2023, 8:32 a.m.
    Status: Identified
    Update: We are deploying a change to should fix Apple product import
  • Time: June 6, 2023, 8:03 a.m.
    Status: Identified
    Update: We are currently testing a proposed fix before deploying this to everybody
  • Time: June 6, 2023, 7:12 a.m.
    Status: Identified
    Update: We have identified the issue that is causing the import of Apple products to fail. There was an unexpected change on an API that we were relying on. We are currently working on fixing it
  • Time: June 6, 2023, 6:54 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 6, 2023, 6:54 a.m.
    Status: Investigating
    Update: We are seeing errors when customers are trying to import Apple products in our dashboard. The impact of the problem is only to import. Apps are not impacted by this issue

Updates:

  • Time: May 11, 2023, 10:15 p.m.
    Status: Resolved
    Update: We are confident that the issue has been resolved. There should be no noticeable impact for apps using the RevenueCat SDK. If you have any questions please reach out.
  • Time: May 11, 2023, 9:39 p.m.
    Status: Monitoring
    Update: Things have recovered. It appeared to have been an issue with our database provider. We will be opening up a support ticket with them to ensure we understand what happened. We'll watch things for another half hour or so and close this out once we are sure the issue is gone.
  • Time: May 11, 2023, 9:39 p.m.
    Status: Monitoring
    Update: Things have recovered. It appeared to have been an issue with our database provider. We will be opening up a support ticket with them to ensure we understand what happened. We'll watch things for another half hour or so and close this out once we are sure the issue is gone.
  • Time: May 11, 2023, 9:17 p.m.
    Status: Investigating
    Update: We are experiencing some elevated error rates and latency. So far, it's only a slight increase and should not have a noticeable impact. We are looking into the issue and will update as we know more.
  • Time: May 11, 2023, 9:17 p.m.
    Status: Investigating
    Update: We are experiencing some elevated error rates and latency. So far, it's only a slight increase and should not have a noticeable impact. We are looking into the issue and will update as we know more.

Updates:

  • Time: May 8, 2023, 8:01 p.m.
    Status: Resolved
    Update: The issue is resolved and revenuecat.com/docs works again. Our documentation provider changed where they store some resources which temporarily resulted in 404s for essential JavaScript files. We added a redirect on our end to fix this.
  • Time: May 8, 2023, 7:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 8, 2023, 6:54 p.m.
    Status: Investigating
    Update: revenuecat.com/docs is currently down. Use docs-origin.revenuecat.com/docs until the issue is resolved.

Updates:

  • Time: May 8, 2023, 8:01 p.m.
    Status: Resolved
    Update: The issue is resolved and revenuecat.com/docs works again. Our documentation provider changed where they store some resources which temporarily resulted in 404s for essential JavaScript files. We added a redirect on our end to fix this.
  • Time: May 8, 2023, 7:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 8, 2023, 6:54 p.m.
    Status: Investigating
    Update: revenuecat.com/docs is currently down. Use docs-origin.revenuecat.com/docs until the issue is resolved.

Updates:

  • Time: May 5, 2023, 10:46 p.m.
    Status: Resolved
    Update: Summary: This incident impacted all iOS apps where a renewal happened between 2023-05-04 17:23 and 2023-05-05 10:36. No other platforms were impacted. We are closing this incident as we have confirmed all data starting 2023-05-05 10:36 is correct. What to expect next: 1. We will correct this data for all impacted customers early next week. 2. In order to avoid revenue duplication, we will not be resending the renewal events for webhooks and other integrations by default. If you would like us to resend the events or if you have any concerns related to your app or customers, please don’t hesitate to reach out to RevenueCat support.
  • Time: May 5, 2023, 10:46 p.m.
    Status: Resolved
    Update: Summary: This incident impacted all iOS apps where a renewal happened between 2023-05-04 17:23 and 2023-05-05 10:36. No other platforms were impacted. We are closing this incident as we have confirmed all data starting 2023-05-05 10:36 is correct. What to expect next: 1. We will correct this data for all impacted customers early next week. 2. In order to avoid revenue duplication, we will not be resending the renewal events for webhooks and other integrations by default. If you would like us to resend the events or if you have any concerns related to your app or customers, please don’t hesitate to reach out to RevenueCat support.
  • Time: May 5, 2023, 3:39 p.m.
    Status: Monitoring
    Update: From 2023-05-04 17:23 to 2023-05-05 10:36 (17 hours), RevenueCat sent INITIAL_PURCHASE events for some renewals for webhooks and other integrations. We have reverted the change that caused this and are currently investigating the impact across customers and how to best recover the correct data.
  • Time: May 5, 2023, 3:39 p.m.
    Status: Monitoring
    Update: From 2023-05-04 17:23 to 2023-05-05 10:36 (17 hours), RevenueCat sent INITIAL_PURCHASE events for some renewals for webhooks and other integrations. We have reverted the change that caused this and are currently investigating the impact across customers and how to best recover the correct data.

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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