Is there an Ribbon Health outage?
Ribbon Health status: Systems Active
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Ribbon Health and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Ribbon Health and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Ribbon Health.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Locations Endpoint | Active |
| Editing Locations | Active |
| Locations Search | Active |
| Other | Active |
| Eligibility Check (powered by pVerify) | Active |
| Procedure Cost Estimate | Active |
| Providers Endpoint | Active |
| Editing Providers | Active |
| Provider Search | Active |
| Reference Endpoints | Active |
| Clinical Areas | Active |
| Conditions | Active |
| Insurances | Active |
| Specialties | Active |
| Treatments | Active |
View the latest incidents for Ribbon Health and check for official updates:
Description: We experienced an API outage from 4:07 PM to 4:14 PM ET today on our providers, condition cost estimates, and treatment endpoints. Full API functionality has been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. If you are continuing to experience issues, please reach out to [email protected].
Status: Resolved
Impact: None | Started At: July 19, 2024, 9:28 p.m.
Description: We discovered a partial outage impacting a small subset of customers early in the morning of 6/6/24. The outage specifically impacted API calls using the location_insurance_ids or insurance_ids parameters. This has been resolved and all endpoints are functioning for all customers again. If you are continuing to experience issues, please reach out to [email protected].
Status: Resolved
Impact: None | Started At: June 6, 2024, 4:24 p.m.
Description: At this time, our monitoring indicates that Ribbon's systems are performing as expected. We will continue to monitor for updates of the incident with our cloud hosting provider, AWS.
Status: Resolved
Impact: Minor | Started At: Sept. 18, 2023, 7:02 p.m.
Description: We experienced an API outage between 12:10am - 2:15 AM ET this morning. Full API functionality has since been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. Please let us know if you have any questions or concerns on the above. Thank you. Ribbon Team
Status: Resolved
Impact: None | Started At: July 26, 2023, 4:30 a.m.
Description: The issue was caused by our API Redis instance running out of memory. As an immediate term fix we increased the size of the Redis instances in order to reduce latency. We have been monitoring the API the past few days and are seeing the service maintain the baseline performance we expect. We are also profiling our API platform to better understand where the spikes in memory are coming from and addressing those at core to ensure that this sort of incident does not happen again. Please don’t hesitate to reach out if you have any further questions or concerns in the meantime. We sincerely apologize for this incident and the impact it had on your team and your end-users. Ribbon Team
Status: Postmortem
Impact: Minor | Started At: May 12, 2023, 2:15 p.m.
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