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Is there an Ribbon Health outage?

Ribbon Health status: Systems Active

Last checked: 6 minutes ago

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Ribbon Health outages and incidents

Outage and incident data over the last 30 days for Ribbon Health.

There have been 0 outages or incidents for Ribbon Health in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ribbon Health

Outlogger tracks the status of these components for Xero:

Editing Locations Active
Locations Search Active
Eligibility Check (powered by pVerify) Active
Procedure Cost Estimate Active
Editing Providers Active
Provider Search Active
Clinical Areas Active
Conditions Active
Insurances Active
Specialties Active
Treatments Active
Component Status
Active
Editing Locations Active
Locations Search Active
Active
Eligibility Check (powered by pVerify) Active
Procedure Cost Estimate Active
Active
Editing Providers Active
Provider Search Active
Active
Clinical Areas Active
Conditions Active
Insurances Active
Specialties Active
Treatments Active

Latest Ribbon Health outages and incidents.

View the latest incidents for Ribbon Health and check for official updates:

Updates:

  • Time: May 18, 2023, 8:11 p.m.
    Status: Postmortem
    Update: The issue was caused by our API Redis instance running out of memory. As an immediate term fix we increased the size of the Redis instances in order to reduce latency. We have been monitoring the API the past few days and are seeing the service maintain the baseline performance we expect. We are also profiling our API platform to better understand where the spikes in memory are coming from and addressing those at core to ensure that this sort of incident does not happen again. Please don’t hesitate to reach out if you have any further questions or concerns in the meantime. We sincerely apologize for this incident and the impact it had on your team and your end-users. Ribbon Team
  • Time: May 12, 2023, 2:36 p.m.
    Status: Resolved
    Update: We experienced a brief API outage between 9-9:15AM ET with about 10-12 mins of downtime.

Updates:

  • Time: Feb. 24, 2023, 4:08 p.m.
    Status: Resolved
    Update: We experienced high latency in the APIs underlying infrastructure, resulting in customer API requests to time out. The underlying issue has since been resolved - API functionality was mostly restored at approximately 5:13 PM ET on 2/23/2023, but there may have been some intermittent failures for an additional ~20 minutes.

Updates:

  • Time: Oct. 3, 2022, 7:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 3, 2022, 7:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2022, 7:04 p.m.
    Status: Identified
    Update: Ribbon is currently experiencing a technical issue with our API infrastructure that is preventing data editing via the API and Find Care App (FCA). Ribbon APIs and FCA are only functioning in a read-only capacity; therefore, any data edits made via the API and FCA (PUT/POST/DELETE requests) will not be successful at this time. We currently do not have an estimated time for resolution; however, the API and FCA are currently live and functional for any read-only (GET) calls.

Updates:

  • Time: April 25, 2022, 9:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 25, 2022, 5:48 p.m.
    Status: Monitoring
    Update: Please note this message does not affect customers who have migrated to our Eligibility Check endpoint powered by pVerify. Our clearinghouse partner for our Deductible Check endpoint, Change Healthcare, is experiencing intermittent processing issues. We will monitor and share updates as this issue gets resolved.

Updates:

  • Time: March 3, 2022, 1:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 3, 2022, 5:39 a.m.
    Status: Identified
    Update: Our clearinghouse partner, Change Healthcare, is experiencing an outage on Eligibility processing. Unfortunately, our Deductible Endpoint will also be down until their processing is back up. We will monitor and update on the situation as we have more information.

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Frequently Asked Questions - Ribbon Health

Is there a Ribbon Health outage?
The current status of Ribbon Health is: Systems Active
Where can I find the official status page of Ribbon Health?
The official status page for Ribbon Health is here
How can I get notified if Ribbon Health is down or experiencing an outage?
To get notified of any status changes to Ribbon Health, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ribbon Health every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ribbon Health do?
Ribbon Health provides reliable and practical healthcare provider information, including insurance coverage, prices, and performance, to improve healthcare decision-making.

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