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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: 3 minutes ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Nov. 15, 2024, 1:12 p.m.
    Status: Resolved
    Update: We are pleased to share that the issue affecting Salesforce Rivers has been resolved. Salesforce has updated its status page to confirm that the incident has been closed on its end ( https://status.salesforce.com/generalmessages/1476 ) . Our team has also verified that Salesforce Rivers in Rivery are now completing successfully without errors. If you encounter any further issues or have any questions, please don’t hesitate to contact the Rivery Support Team. Thank you for your patience and understanding. Rivery Support
  • Time: Nov. 15, 2024, 10:32 a.m.
    Status: Identified
    Update: We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference" We have contacted Salesforce Support, and they are actively working on resolving the issue. For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476 If you have any questions, feel free to reach out. Best regards Rivery Support team
  • Time: Nov. 15, 2024, 10:29 a.m.
    Status: Identified
    Update: We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference" We have contacted Salesforce Support, and they are actively working on resolving the issue. For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476 If you have any questions, feel free to reach out. Best regards Rivery Support team

Updates:

  • Time: Nov. 12, 2024, 9:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2024, 8:29 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 12, 2024, 8:29 a.m.
    Status: Monitoring
    Update: We experienced sporadic failures with Rivery when pushing data to Snowflake. This issue impacted a limited subset of our users—specifically those using private key authentication (key pair) to connect to Snowflake. The failures were inconsistent and only affected certain tables at random. Our team has identified the root cause, implemented a fix, and is actively monitoring the situation to ensure stability. We apologize for any disruptions this may have caused and appreciate your patience. If you continue to experience issues, please contact our support team. Thank you for your understanding and trust in Rivery.

Updates:

  • Time: Nov. 9, 2024, 1:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 9, 2024, 12:50 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the delayed execution times and pending status for Rivers, and a fix has been deployed. The majority of existing runs are now expected to complete successfully. Please note: A small number of Rivers may continue to display as "running" until they timeout naturally. There is no expected data loss; any Rivers that did not execute during this period will pick up the data in their next scheduled run. We are continuing to monitor the system closely to ensure stable operation. Thank you for your patience, and please reach out if you have any questions. Rivery Support Team
  • Time: Nov. 9, 2024, 12:24 p.m.
    Status: Identified
    Update: The issue has been identified and we are working to resolve the issue
  • Time: Nov. 9, 2024, 11:22 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the delayed execution times and pending status for Rivers, and a fix has been deployed. The majority of existing runs are now expected to be completed successfully. Please note: A small number of Rivers may continue to display as "running" until they timeout naturally. There is no expected data loss; any Rivers that did not execute during this period will pick up the data in their next scheduled run. We are continuing to monitor the system closely to ensure stable operation. Thank you for your patience, and please reach out if you have any questions. Rivery Support Team
  • Time: Nov. 9, 2024, 10:40 a.m.
    Status: Identified
    Update: We are currently experiencing delays with River execution times and an increase in Rivers remaining in a pending status. Our team is actively investigating the issue to identify the root cause and restore optimal performance as quickly as possible. During this time, you may notice that: River executions are taking longer than usual to complete. Some Rivers may remain in a pending status for extended periods. We apologize for the inconvenience and appreciate your patience as we work to resolve this. Updates will be provided here as we make progress. Thank you for your understanding. Rivery Support Team

Updates:

  • Time: Nov. 5, 2024, 9:02 a.m.
    Status: Resolved
    Update: The issue affecting our Currency Service Rivers has been resolved, and all Rivers are now functioning normally. The problem appears to have originated from a temporary unavailability of the ECB service, which has since been restored. No action was required from Rivery's engineering team. Thank you for your patience and understanding during this incident. Please reach out if you continue to experience any issues. Rivery Support Team
  • Time: Nov. 5, 2024, 7:47 a.m.
    Status: Investigating
    Update: We are currently experiencing issues with our Currency Service Rivers, resulting in failures. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided here as soon as they are available. Thank you for your understanding. Rivery Support Team

Updates:

  • Time: Nov. 4, 2024, 2:06 p.m.
    Status: Resolved
    Update: The issue causing delayed River runs and extended execution times has been fully resolved. This incident started at 06:05 UTC on November 3rd and was completely addressed by 13:00 UTC on November 4th. Due to these delays: * Rivers with shorter timeout settings may have reached their limits and been canceled. * Rivers with longer timeouts were completed successfully, with no data loss expected. The next scheduled River run will retrieve data for any canceled runs, ensuring continued data integrity. We are investigating the root cause and will provide a detailed RCA once our review is complete. We appreciate your patience and understanding. Best regards, Rivery Support Team
  • Time: Nov. 4, 2024, 1:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 4, 2024, 12:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 4, 2024, 12:09 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 4, 2024, 12:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 4, 2024, 10:19 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 4, 2024, 8:27 a.m.
    Status: Investigating
    Update: We are currently experiencing longer-than-usual execution times for Rivers across both our EU and US environments. Our team is actively investigating the issue to identify the root cause and restore optimal performance as quickly as possible. While Rivers are still running, users may experience delays in execution times. We understand the importance of timely data workflows and apologize for any inconvenience this may cause. We will provide updates here as soon as more information becomes available, including an estimated time to resolution. Thank you for your patience and understanding as we work to resolve this issue. Rivery support tream

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
How can I get notified if Rivery is down or experiencing an outage?
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