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Is there an Rivery outage?

Rivery status: Systems Active

Last checked: a minute ago

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Rivery outages and incidents

Outage and incident data over the last 30 days for Rivery.

There have been 5 outages or incidents for Rivery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rivery

Outlogger tracks the status of these components for Xero:

Rivery Support Ticketing System Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active
Component Status
Rivery Support Ticketing System Active
Active
Adaptv (AOL) Active
Delta Projects Active
Rivery API (EU) Active
Rivery API (US) Active
Active
console.rivery.io Active
eu-central-1.console.rivery.io Active
eu-west-1.console.rivery.io Active
Active
CDC (EU) Active
CDC (US) Active
Rivers (EU) Active
Rivers (US) Active
Active
Actions Active
ActiveCampaign Active
Adaptive Planning (Workday) Active
Adjust Active
Adobe Ads Active
Adobe Analytics Active
Adquant Active
AdRoll Active
Adtelligent (Verta Media) Active
Airtable Active
Amazon AWS Billing Active
Amazon Redshift Active
Amazon S3 Active
Amplitude Active
Anaplan Active
Apple Appstore Connect: Apps Analytics Active
Apple Itunes Reporter Appstore Sales Active
Apple Search Ads Active
AppNexus Active
Appreciate Active
Appsee Active
AppsFlyer Active
Avantlink Active
BlueSnap Active
Branch Active
BrandWatch Active
CallRail Active
Cedato Active
Cellxpert Active
Chargify Active
Content.Ad Active
Convert Media Active
Coupa Active
Crimson Hexagon Active
Criteo Active
Currency Service (ECB) Active
Customer Gauge Active
Dear Systems Active
Docebo Active
Email Active
Facebook Ads Active
Facebook Audience Network Active
Facebook Social Active
Freshservice Active
FTP Active
Genesys Active
GMP365 Active
Google Ads Active
Google Adwords Active
Google Analytics Active
Google BigQuery Active
Google Cloud Datastore Active
Google Cloud Storage Active
Google DoubleClick (Campaign Manager) Active
Google DV360 Active
Google Gmail Active
Google Play Active
Google Search Ads 360 Active
Google Search Console Active
Google Spreadsheet Active
Gotham Ads Active
Greenhouse Active
Harvest Active
HelpScout Active
Hibob Active
Hivestack Active
HubSpot Active
Impact Radius Active
Innovid Active
Instagram Social Active
Intercom Active
Iron Source Active
Jira Active
JW Player Analytics Active
JW Player Management Active
Kantata (Mavenlink) Active
Keepcon Active
Klaviyo Active
Kochava Active
LinkedIn Ads Active
LinkedIn Social Active
LKQD Active
MariaDB Active
Marketo Active
MediaMath Active
Microsoft Azure Blob Storage Active
Microsoft Bing Ads Active
Microsoft SQL Server Active
Mixpanel Active
Moat Analytics Active
Mobile Action Active
Monday.com Active
MongoDB Active
MyAffiliates Active
MySQL Active
NetSuite Active
NetSuite Analytics Active
NetSuite Reporting Active
NetSuite RESTlets Active
Nium Active
Nuviad Active
Optimove Active
Oracle Active
Outbrain Active
PayPal Reports Active
Pendo Active
Pepperjam Active
Picasso Labs Active
Pinterest Active
Pipedrive Active
Pistol Active
PostgreSQL Active
Recharge Active
Recurly Active
Reddit Ads Active
RevContent Active
Sage Intacct Active
Sailthru Active
Salesforce Active
Salesforce Audience Active
Salesforce Marketing Cloud Active
Salesforce Pardot Active
SAP Concur Active
SAP SuccessFactors Active
SendGrid Active
Sensor Tower Active
ServiceNow Active
ShareASale Active
ShipHero Active
Shopify Active
Snapchat Ads Active
Social Bakers Active
Social Studio Active
SpotX Active
Sprinklr Active
StackAdapt Active
StreamRail Active
Stripe Active
SurveyGizmo Active
SurveyMonkey Active
Taboola Active
Teradata Active
The Trade Desk Active
TikTok Active
TrendKite Active
Tune (HasOffers) Active
Verizon Media (Oath) Active
Vertica Active
Webhook Active
X Ads (Twitter) Active
Yahoo Ads Active
Yandex Active
Yotpo Active
Youtube Reporting Active
Zendesk Active
Zendesk Chat Active
Zendesk Talk Active
Active
Amazon Athena Active
Amazon RDS (Aurora for PostgreSQL) Active
Amazon Redshift Active
Amazon S3 Active
Databricks Active
Email Active
Firebolt Active
Google BigQuery Active
Google Cloud Storage Active
Microsoft Azure Blob Storage Active
Microsoft Azure SQL Active
Microsoft Azure Synapse Analytics Active
Snowflake Active
Treasure Data Active

Latest Rivery outages and incidents.

View the latest incidents for Rivery and check for official updates:

Updates:

  • Time: Nov. 12, 2023, 5:06 p.m.
    Status: Resolved
    Update: Page_impressions_unique and page_posts_impressions_paid_unique metrics are now being retrieved successfully after Meta implemented a fix. For further details, refer to https://developers.facebook.com/support/bugs/1386901288905292/ Thank you for your patience. Rivery Team
  • Time: Nov. 6, 2023, 11:20 a.m.
    Status: Identified
    Update: 🚫 Failure Alert We are experiencing issues with Meta (formerly Facebook) reporting, specifically related to insights metrics. Users may encounter the error message "Facebook Error: (#100) The value must be a valid insights metric" when attempting to access these metrics: Page details are: page_id: , page_name: not available 🔍 Investigation Underway information about this issue can be found on the Facebook for Developers support page: https://developers.facebook.com/support/bugs/1386901288905292/ 🛠 Workaround for Success As a temporary workaround, we recommend removing the following metrics from your reports: - page_impressions_unique - page_posts_impressions_paid_unique - page_views_by_internal_referer_logged_in_unique By excluding these metrics, you should be able to generate successful reports until the issue is fully resolved. 🔗 Stay Updated We will continue to monitor the situation closely and provide updates as soon as we receive further information from Meta. If you have any questions or require assistance, please don't hesitate to reach out to our support team. We are here to help and will keep you informed of any developments regarding this matter. Thank you for your understanding. 🙏

Updates:

  • Time: Nov. 3, 2023, 8:14 a.m.
    Status: Resolved
    Update: We have successfully resolved the Snowflake connector issue. Our team has rolled back recent changes to ensure smooth processes. We are diligently working in our development environment to address any issues and plan to redeploy once we fix the issue. We appreciate your patience and cooperation. For questions or assistance, please reach out to Rivery's support team. Thank you for your understanding and trust.
  • Time: Nov. 2, 2023, 8:02 a.m.
    Status: Investigating
    Update: Our team is actively investigating the stored procedure error caused by a recent Snowflake upgrade. Rest assured, we're committed to resolving this as quickly as possible. Thank you for your patience.
  • Time: Nov. 1, 2023, 2:29 p.m.
    Status: Investigating
    Update: We've detected an issue affecting some of our rivers, resulting in a specific error message: "Stored procedure execution error: Scoped transaction started in stored procedure is incomplete and it was rolled back." Root Cause: This issue has been identified as a direct result of the recent Snowflake upgrade we deployed. We understand the impact this has on your operations and deeply regret any inconvenience caused. Our Action Plan: Our engineering team is fully engaged in addressing this matter. They are actively investigating the problem and working tirelessly to resolve it as quickly as possible. We appreciate your patience and understanding as we work to ensure the continued reliability of your rivers. For real-time updates and to track the progress of this resolution, please stay tuned to this status page. Your trust and satisfaction are of utmost importance to us, and we thank you for your understanding during this time.

Updates:

  • Time: Nov. 3, 2023, 8:14 a.m.
    Status: Resolved
    Update: We have successfully resolved the Snowflake connector issue. Our team has rolled back recent changes to ensure smooth processes. We are diligently working in our development environment to address any issues and plan to redeploy once we fix the issue. We appreciate your patience and cooperation. For questions or assistance, please reach out to Rivery's support team. Thank you for your understanding and trust.
  • Time: Nov. 2, 2023, 8:02 a.m.
    Status: Investigating
    Update: Our team is actively investigating the stored procedure error caused by a recent Snowflake upgrade. Rest assured, we're committed to resolving this as quickly as possible. Thank you for your patience.
  • Time: Nov. 1, 2023, 2:29 p.m.
    Status: Investigating
    Update: We've detected an issue affecting some of our rivers, resulting in a specific error message: "Stored procedure execution error: Scoped transaction started in stored procedure is incomplete and it was rolled back." Root Cause: This issue has been identified as a direct result of the recent Snowflake upgrade we deployed. We understand the impact this has on your operations and deeply regret any inconvenience caused. Our Action Plan: Our engineering team is fully engaged in addressing this matter. They are actively investigating the problem and working tirelessly to resolve it as quickly as possible. We appreciate your patience and understanding as we work to ensure the continued reliability of your rivers. For real-time updates and to track the progress of this resolution, please stay tuned to this status page. Your trust and satisfaction are of utmost importance to us, and we thank you for your understanding during this time.

Updates:

  • Time: Nov. 1, 2023, 12:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 31, 2023, 4:19 p.m.
    Status: Monitoring
    Update: During our recent maintenance to upgrade the Snowflake driver, we identified an issue with the copy grants functionality that may have affected rivers using the switch merge method. As soon as the issue was identified, we took immediate action by reverting the update to prevent further impact on additional customers. We have since fixed the underlying issue and redeployed the Snowflake driver upgrade with the expected functionality restored, however, the below action must be taken by affected customers. Permissions Affected for Rivers Running in the Following Time Frames: EU Console: 30-Oct-23: 14:20 - 16:20 UTC 31-Oct-23: 10:30 - 12:30 UTC US Console: 31-Oct-23: 12:00 - 12:30 UTC Action Required for Affected Customers: If your river ran during the specified time frames and you've experienced missing table grants, it is crucial to take corrective action Recovering Table Grants: You can retrieve the last grant from the query history by running the following SQL query: SELECT * FROM "SNOWFLAKE"."ACCOUNT_USAGE"."QUERY_HISTORY" WHERE START_TIME > current_date - 10 AND QUERY_TEXT ILIKE 'grant%' AND QUERY_TEXT ILIKE '%{table_name}%' ORDER BY start_time DESC Please note: When using this query, be sure to remove any additional prefixes and suffixes around the table name to ensure accurate results. For example, if your table name is 'tmp_target_table_1234', you should query for 'target_table' without extra characters. We appreciate your patience and understanding during this maintenance period. Should you encounter any further concerns or require additional assistance, please don't hesitate to reach out to our support team. Your satisfaction is our top priority. Thank you for being a valued part of our community.

Updates:

  • Time: Nov. 1, 2023, 12:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 31, 2023, 4:19 p.m.
    Status: Monitoring
    Update: During our recent maintenance to upgrade the Snowflake driver, we identified an issue with the copy grants functionality that may have affected rivers using the switch merge method. As soon as the issue was identified, we took immediate action by reverting the update to prevent further impact on additional customers. We have since fixed the underlying issue and redeployed the Snowflake driver upgrade with the expected functionality restored, however, the below action must be taken by affected customers. Permissions Affected for Rivers Running in the Following Time Frames: EU Console: 30-Oct-23: 14:20 - 16:20 UTC 31-Oct-23: 10:30 - 12:30 UTC US Console: 31-Oct-23: 12:00 - 12:30 UTC Action Required for Affected Customers: If your river ran during the specified time frames and you've experienced missing table grants, it is crucial to take corrective action Recovering Table Grants: You can retrieve the last grant from the query history by running the following SQL query: SELECT * FROM "SNOWFLAKE"."ACCOUNT_USAGE"."QUERY_HISTORY" WHERE START_TIME > current_date - 10 AND QUERY_TEXT ILIKE 'grant%' AND QUERY_TEXT ILIKE '%{table_name}%' ORDER BY start_time DESC Please note: When using this query, be sure to remove any additional prefixes and suffixes around the table name to ensure accurate results. For example, if your table name is 'tmp_target_table_1234', you should query for 'target_table' without extra characters. We appreciate your patience and understanding during this maintenance period. Should you encounter any further concerns or require additional assistance, please don't hesitate to reach out to our support team. Your satisfaction is our top priority. Thank you for being a valued part of our community.

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Frequently Asked Questions - Rivery

Is there a Rivery outage?
The current status of Rivery is: Systems Active
Where can I find the official status page of Rivery?
The official status page for Rivery is here
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