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Is there an SafeBase outage?

SafeBase status: Systems Active

Last checked: 3 minutes ago

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SafeBase outages and incidents

Outage and incident data over the last 30 days for SafeBase.

There have been 0 outages or incidents for SafeBase in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SafeBase

Outlogger tracks the status of these components for Xero:

Auth0 Email Delivery Active
Auth0 Email Delivery Active
Auth0 Email Delivery Active
Auth0 Management API Active
Auth0 Management API Active
Auth0 Management API Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Cloudflare CDN/Cache Active
Cloudflare CDN Cache Purge Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Cloudflare Firewall Active
Cloudflare Cloudflare Recursive DNS Active
Cloudflare DNS Root Servers Active
Cloudflare DNS Updates Active
Fly.io Reverse Proxy Active
Google Cloud Platform Google App Engine Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Main App Active
Paragon Connect API Active
Paragon Workflows Active
Postmark Active
Tray Active
Webflow Page Active
Component Status
Auth0 Email Delivery Active
Auth0 Email Delivery Active
Auth0 Email Delivery Active
Auth0 Management API Active
Auth0 Management API Active
Auth0 Management API Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Auth0 User Authentication Active
Cloudflare CDN/Cache Active
Cloudflare CDN Cache Purge Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Cloudflare Firewall Active
Cloudflare Cloudflare Recursive DNS Active
Cloudflare DNS Root Servers Active
Cloudflare DNS Updates Active
Fly.io Reverse Proxy Active
Google Cloud Platform Google App Engine Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Main App Active
Paragon Connect API Active
Paragon Workflows Active
Postmark Active
Tray Active
Webflow Page Active

Latest SafeBase outages and incidents.

View the latest incidents for SafeBase and check for official updates:

Updates:

  • Time: Sept. 1, 2023, 3:14 p.m.
    Status: Postmortem
    Update: * On August 29, 2023 at 10:38 PM ET we sent an email to a select group of customers using our [Trust Center Updates](https://help.safebase.io/en/articles/6082911-how-to-post-a-trust-center-update) custom audience feature. * Within a few minutes, several customers alerted us to their inboxes receiving multiples copies of the same TCU email. We began investigating, and we determined that this was a bug with our email notification management system, Courier. * Within 20 minutes we were able to write a script to cancel all emails that were queued up and waiting to be delivered. However, we noticed that the queue continued to be rebuilt, so we contacted Courier support. To mitigate the number of emails being, we continuously ran this script to reduce the likelihood of additional duplicate emails. * Courier support joined us on a Zoom call at 12:01 PM ET and advised that we halt all Courier related emails until the issue was sorted out. * At 1:00PM ET the Courier team notes that they discovered the issue and would have a hotfix available within an hour or two. The root cause of this bug was related to logic that attempted to continuously resent this email due to an issue related to s3 timeouts/socket connections and an improper way of marking the emails as delivered when this happened. * At 3:56 PM ET the Courier team informed us that the fixes were in place, and that emails could safely be delivered again. * At 4:00 PM ET we re-enabled the Courier integration to allow for emails to flow once again. The Courier team began to gather any emails that were not sent during this outage period. * At 7:23 PM ET the Courier team confirms that all emails that were stuck during the outage period were delivered.
  • Time: Aug. 29, 2023, 11:28 p.m.
    Status: Resolved
    Update: All emails in the backlog have been processed.
  • Time: Aug. 29, 2023, 9:06 p.m.
    Status: Monitoring
    Update: Emails that were not delivered during this outage are now being sent out. We appreciate your patience as we ramp back up to full operational capacity.
  • Time: Aug. 29, 2023, 8:01 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring. Emails that were backed up during the outage will be processed shortly.
  • Time: Aug. 29, 2023, 6:49 p.m.
    Status: Identified
    Update: Courier has noted another fix is on the way that will require another 60 minutes. We appreciate your patience.
  • Time: Aug. 29, 2023, 4:54 p.m.
    Status: Identified
    Update: The downstream vendor, Courier, has identified the bug on their end and are working on deploying the fix now. The ETA is 90 minutes. We will be working with them to send out any queued emails that were generated during this outage.
  • Time: Aug. 29, 2023, 4:07 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 29, 2023, 4:06 p.m.
    Status: Investigating
    Update: We have temporarily stopped email notifications until our email provider has a fix in place.
  • Time: Aug. 29, 2023, 4:03 p.m.
    Status: Identified
    Update: The issue is with our email infrastructure provider. We are working with them to resolve the issue urgently. Some customers might be receiving duplicate emails.
  • Time: Aug. 29, 2023, 3:09 p.m.
    Status: Investigating
    Update: We are investigating an issue where certain trust center updates are sending repeatedly to recipients if uploaded via a CSV.

Updates:

  • Time: Sept. 1, 2023, 3:14 p.m.
    Status: Postmortem
    Update: * On August 29, 2023 at 10:38 PM ET we sent an email to a select group of customers using our [Trust Center Updates](https://help.safebase.io/en/articles/6082911-how-to-post-a-trust-center-update) custom audience feature. * Within a few minutes, several customers alerted us to their inboxes receiving multiples copies of the same TCU email. We began investigating, and we determined that this was a bug with our email notification management system, Courier. * Within 20 minutes we were able to write a script to cancel all emails that were queued up and waiting to be delivered. However, we noticed that the queue continued to be rebuilt, so we contacted Courier support. To mitigate the number of emails being, we continuously ran this script to reduce the likelihood of additional duplicate emails. * Courier support joined us on a Zoom call at 12:01 PM ET and advised that we halt all Courier related emails until the issue was sorted out. * At 1:00PM ET the Courier team notes that they discovered the issue and would have a hotfix available within an hour or two. The root cause of this bug was related to logic that attempted to continuously resent this email due to an issue related to s3 timeouts/socket connections and an improper way of marking the emails as delivered when this happened. * At 3:56 PM ET the Courier team informed us that the fixes were in place, and that emails could safely be delivered again. * At 4:00 PM ET we re-enabled the Courier integration to allow for emails to flow once again. The Courier team began to gather any emails that were not sent during this outage period. * At 7:23 PM ET the Courier team confirms that all emails that were stuck during the outage period were delivered.
  • Time: Aug. 29, 2023, 11:28 p.m.
    Status: Resolved
    Update: All emails in the backlog have been processed.
  • Time: Aug. 29, 2023, 9:06 p.m.
    Status: Monitoring
    Update: Emails that were not delivered during this outage are now being sent out. We appreciate your patience as we ramp back up to full operational capacity.
  • Time: Aug. 29, 2023, 8:01 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring. Emails that were backed up during the outage will be processed shortly.
  • Time: Aug. 29, 2023, 6:49 p.m.
    Status: Identified
    Update: Courier has noted another fix is on the way that will require another 60 minutes. We appreciate your patience.
  • Time: Aug. 29, 2023, 4:54 p.m.
    Status: Identified
    Update: The downstream vendor, Courier, has identified the bug on their end and are working on deploying the fix now. The ETA is 90 minutes. We will be working with them to send out any queued emails that were generated during this outage.
  • Time: Aug. 29, 2023, 4:07 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 29, 2023, 4:06 p.m.
    Status: Investigating
    Update: We have temporarily stopped email notifications until our email provider has a fix in place.
  • Time: Aug. 29, 2023, 4:03 p.m.
    Status: Identified
    Update: The issue is with our email infrastructure provider. We are working with them to resolve the issue urgently. Some customers might be receiving duplicate emails.
  • Time: Aug. 29, 2023, 3:09 p.m.
    Status: Investigating
    Update: We are investigating an issue where certain trust center updates are sending repeatedly to recipients if uploaded via a CSV.

Updates:

  • Time: Aug. 17, 2023, 1:33 a.m.
    Status: Resolved
    Update: This was determined to be due to a downstream issue from Cloudflare, who have since issued a fix.
  • Time: Aug. 16, 2023, 9 p.m.
    Status: Identified
    Update: We have identified the root cause and are working with our infrastructure provider to resolve those issues. Customers experiencing a hangup issue can refresh the browser, or go directly to app.safebase.io again in order to work around this in the meantime.
  • Time: Aug. 16, 2023, 4:23 p.m.
    Status: Investigating
    Update: The issues are still not completely over.
  • Time: Aug. 16, 2023, 3:17 p.m.
    Status: Monitoring
    Update: We have deployed a fix and we're monitoring to make sure the issue isn't happening anymore.
  • Time: Aug. 16, 2023, 2:44 p.m.
    Status: Investigating
    Update: The app sometimes hands up for some users. We are investigating the root cause

Updates:

  • Time: Aug. 17, 2023, 1:33 a.m.
    Status: Resolved
    Update: This was determined to be due to a downstream issue from Cloudflare, who have since issued a fix.
  • Time: Aug. 16, 2023, 9 p.m.
    Status: Identified
    Update: We have identified the root cause and are working with our infrastructure provider to resolve those issues. Customers experiencing a hangup issue can refresh the browser, or go directly to app.safebase.io again in order to work around this in the meantime.
  • Time: Aug. 16, 2023, 4:23 p.m.
    Status: Investigating
    Update: The issues are still not completely over.
  • Time: Aug. 16, 2023, 3:17 p.m.
    Status: Monitoring
    Update: We have deployed a fix and we're monitoring to make sure the issue isn't happening anymore.
  • Time: Aug. 16, 2023, 2:44 p.m.
    Status: Investigating
    Update: The app sometimes hands up for some users. We are investigating the root cause

Updates:

  • Time: July 6, 2023, 2:57 p.m.
    Status: Resolved
    Update: This issue has been resolved and the app should be functioning as normal again.
  • Time: July 5, 2023, 11:05 p.m.
    Status: Monitoring
    Update: We have identified the issue as a DDoS attack against our app. We have blocked the attack and we are monitoring the situation.
  • Time: July 5, 2023, 11:05 p.m.
    Status: Monitoring
    Update: We have identified the issue as a DDoS attack against our app. We have blocked the attack and we are monitoring the situation.
  • Time: July 5, 2023, 6:10 p.m.
    Status: Investigating
    Update: We have received reports that users are currently seeing periodic 500 errors for our main application. We are investigating and will provide an update as soon as we can.
  • Time: July 5, 2023, 6:10 p.m.
    Status: Investigating
    Update: We have received reports that users are currently seeing periodic 500 errors for our main application. We are investigating and will provide an update as soon as we can.

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Frequently Asked Questions - SafeBase

Is there a SafeBase outage?
The current status of SafeBase is: Systems Active
Where can I find the official status page of SafeBase?
The official status page for SafeBase is here
How can I get notified if SafeBase is down or experiencing an outage?
To get notified of any status changes to SafeBase, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SafeBase every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SafeBase do?
SafeBase's Trust Center facilitates proactive sharing and automation of critical security, compliance, and privacy information for security, GRC, and sales teams.

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