Company Logo

Is there an Sauce Labs outage?

Sauce Labs status: Systems Active

Last checked: 11 minutes ago

Get notified about any outages, downtime or incidents for Sauce Labs and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Sauce Labs outages and incidents

Outage and incident data over the last 30 days for Sauce Labs.

There have been 2 outages or incidents for Sauce Labs in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Sauce Labs

Outlogger tracks the status of these components for Xero:

EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
TestFairy Platform Active
TestFairy UI Active
EU-Central Active
US-East Active
US-West Active
saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active
Component Status
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-East Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-East Active
US-West Active
Active
EU-Central Active
US-West Active
Active
TestFairy Platform Active
TestFairy UI Active
Active
EU-Central Active
US-East Active
US-West Active
Active
saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
Active
EU-Central Active
US-East Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active

Latest Sauce Labs outages and incidents.

View the latest incidents for Sauce Labs and check for official updates:

Updates:

  • Time: Oct. 23, 2023, 12:07 p.m.
    Status: Postmortem
    Update: See [https://stspg.io/906109z92sfj](https://stspg.io/906109z92sfj)
  • Time: Oct. 4, 2023, 6:35 p.m.
    Status: Resolved
    Update: iOS and Android real device tests in the US West and EU Central datacenters are running with no further timeout errors. All services are fully operational.
  • Time: Oct. 4, 2023, 1:31 p.m.
    Status: Monitoring
    Update: We have fixed the root cause, and all real device tests are running successfully in our US West data center. We are monitoring.
  • Time: Oct. 4, 2023, 10:42 a.m.
    Status: Identified
    Update: We have identified the root cause and we are implementing a fix. Currently there is no impact on real device testing in our US West data center.
  • Time: Oct. 4, 2023, 9:05 a.m.
    Status: Investigating
    Update: After taking remedial action iOS and Android real device tests are running successfully in the US West data center. We are working on identifying the root cause.
  • Time: Oct. 4, 2023, 8:27 a.m.
    Status: Investigating
    Update: We are seeing an increase in timeouts when running iOS and Android real device tests in the US West data center. We are investigating.

Updates:

  • Time: Oct. 23, 2023, 12:06 p.m.
    Status: Postmortem
    Update: ### **Dates:** Monday October 2nd 2023, 11:51 UTC - Wednesday October 4th 15:20 UTC ### **What happened:** A small percentage of customer Appium tests failed when certain commands were executed, like capturing screenshots or executing custom scripts.  ### **Why it happened:** A connection pool used by our Appium server was intermittently exhausted during spikes in the usage of mid-session install scripts. During these spikes, we were leaking HTTP client connections, which caused timeouts and eventual connection issues to the Appium server.  ### **How we fixed it:** We restored the functionality of the service in two ways:  * Firstly, we gradually recycled pods to see if cleanly starting these processes would clear the issue.  * That bought us time to further debug the issue and we discovered the leak of HTTP client connections which led to this timeout issue. The team then put together a fix for the issue and deployed it to production.  ### **What we are doing to prevent it from happening again:** During the incident, we addressed the HTTP client connection leak and enhanced monitoring to better identify this specific issue should it happen again in the future.
  • Time: Oct. 3, 2023, 6:33 p.m.
    Status: Resolved
    Update: We have resolved the issue which caused timeouts when running iOS and Android real device tests in the US West and EU Central datacenters. All services are fully operational.
  • Time: Oct. 3, 2023, 3:03 p.m.
    Status: Investigating
    Update: We are seeing an increase in timeouts when running iOS and Android real device tests in the US West and EU Central datacenters. We are investigating.

Updates:

  • Time: Oct. 10, 2023, 1:29 p.m.
    Status: Postmortem
    Update: ### **Dates:** Thursday September 28th 2023, 21:10 UTC - Friday September 29th 2023, 00:43 UTC ### **What happened:** Users attempting to use live test sessions in the Sauce Labs UI were either given an error or a blank screen for the duration of the incident. ### **Why it happened:** When attempting to insert a non-serializable value into our memory store, an error was thrown, preventing actions such as starting a live session. This error began occurring after a middleware was added to our memory store that attempted to serialize any payload, which, upon failing to do so, would throw an error preventing that action from being committed. ### **How we fixed it:** We rolled back to the previous version of live testing to restore service.  ### **What we are doing to prevent it from happening again:** We are adding a blocking stage to our pipeline to check for these issues by running live sessions for both real devices and web sessions.
  • Time: Sept. 29, 2023, 12:45 a.m.
    Status: Resolved
    Update: We have identified and resolved the issue that caused Live sessions on Real Device Cloud to fail to start in US and EU datacenters. All services are fully operational.
  • Time: Sept. 28, 2023, 11:48 p.m.
    Status: Investigating
    Update: We continue investigating the issue with running Real Device app and browser tests in US West and EU datacenters. Cross-browser sessions are running in both US and EU datacenters.
  • Time: Sept. 28, 2023, 11 p.m.
    Status: Investigating
    Update: We are seeing an issue with running Live Sessions in US West and EU datacenters. Real device and Web browser Live tests fail to start. We are investigating.

Updates:

  • Time: Oct. 10, 2023, 1:28 p.m.
    Status: Postmortem
    Update: ### **Dates:** Thursday September 28th 2023, 17:05 - 17:36 UTC ### **What happened:** For the duration of the incident, customers could not start new tests in all regions.  ### **Why it happened:** A change that removed public cloud provider storage interfaces from the core Kubernetes codebase was introduced during a Kubernetes upgrade. We needed to rework large sections of our infrastructure management code to handle this change. In making these changes, we introduced an issue with applying firewall tags that broke key traffic outside the Kubernetes cluster.  This was not detected in lower environments.  ### **How we fixed it:** We manually rolled back the configuration that caused the issue.  ### **What we are doing to prevent it from happening again:** We are addressing the underlying issue that caused the broken cluster networking. Once we have that fix we will plan a safe rollout.
  • Time: Sept. 28, 2023, 6:15 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue that caused test and tunnel startup failures as well as limited access to our dashboards https://app.saucelabs.com/ in US and EU datacenters. All services have recovered and are fully operational.
  • Time: Sept. 28, 2023, 5:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 28, 2023, 5:33 p.m.
    Status: Investigating
    Update: We are currently experiencing test and tunnel startup failures in addition to issues accessing our dashboards https://app.saucelabs.com/ in US and EU datacenters. Requests resolve in 503 Service Unavailable. We are investigating.

Updates:

  • Time: Sept. 28, 2023, 3:06 p.m.
    Status: Postmortem
    Update: ### **Dates:** Wednesday September 20th 2023, 09:39 - 15:38 UTC ### **What happened:** Sauce Connect users could not load their websites behind Sauce Connect tunnels until they closed a pop-up informing them, "Your connection is not private”. ### **Why it happened:** Windows virtual machines did not import the certificates needed to run tunnels properly due to a change in how they were stored on the virtual machine. A startup script references several locations to load certificates from, and not all of them were updated to reflect the new location on the virtual machine.  ### **How we fixed it:** The startup script was updated to reflect the new certificate locations.  ### **What we are doing to prevent it from happening again:** We reviewed the tunnel startup code across all platforms to ensure no other areas referenced the old locations. We also added unit tests that check whether there is a mismatch between where the certificates are stored and their references in the startup script.
  • Time: Sept. 20, 2023, 6:04 p.m.
    Status: Resolved
    Update: Between 10:39 UTC and 15:38 UTC our desktop tests that use Sauce Connect certificate resign feature experienced failures due to invalid certificates on US-West-1 and EU-Central-1 datacenters . We have identified the issue and taken remedial action.

Check the status of similar companies and alternatives to Sauce Labs

Hudl
Hudl

Systems Active

OutSystems
OutSystems

Systems Active

Postman
Postman

Systems Active

Mendix
Mendix

Systems Active

DigitalOcean
DigitalOcean

Issues Detected

Bandwidth
Bandwidth

Issues Detected

DataRobot
DataRobot

Systems Active

Grafana Cloud
Grafana Cloud

Systems Active

SmartBear Software
SmartBear Software

Systems Active

Test IO
Test IO

Systems Active

Copado Solutions
Copado Solutions

Systems Active

CircleCI
CircleCI

Systems Active

Frequently Asked Questions - Sauce Labs

Is there a Sauce Labs outage?
The current status of Sauce Labs is: Systems Active
Where can I find the official status page of Sauce Labs?
The official status page for Sauce Labs is here
How can I get notified if Sauce Labs is down or experiencing an outage?
To get notified of any status changes to Sauce Labs, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sauce Labs every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sauce Labs do?
Access a vast testing cloud for web and mobile apps with real devices, emulators, and simulators.