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Sauce Labs status: Systems Active

Last checked: 4 seconds ago

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Sauce Labs outages and incidents

Outage and incident data over the last 30 days for Sauce Labs.

There have been 2 outages or incidents for Sauce Labs in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sauce Labs

Outlogger tracks the status of these components for Xero:

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Latest Sauce Labs outages and incidents.

View the latest incidents for Sauce Labs and check for official updates:

Updates:

  • Time: March 5, 2024, 4:05 p.m.
    Status: Postmortem
    Update: ### **Dates:** Tuesday February 6th 2024, 13:40 - 15:05 UTC ### **What happened:** Newly-created tests were not being displayed in the Web UI in the Automated and Live Tests sections. ### **Why it happened:** An updated parsing library failed to parse some messages, resulting in a delay in a Kafka topic. ### **How we fixed it:** A rollback to the previous version was initiated, at which point prior messages were consumed and the results for affected tests could be viewed in the Web UI. ### **What we are doing to prevent it from happening again:** We are improving alerting around both the affected service and Kafka.
  • Time: Feb. 6, 2024, 3:13 p.m.
    Status: Resolved
    Update: After taking remedial action, test results are being displayed on the live and automated test results pages in all our data centers. All services are fully operational.
  • Time: Feb. 6, 2024, 2:54 p.m.
    Status: Investigating
    Update: Live and automated test results are not being displayed on the test results page in all our data centers. We are investigating.

Updates:

  • Time: March 5, 2024, 4:03 p.m.
    Status: Postmortem
    Update: ### **Dates:** Thursday February 1st 2024, 16:00 - 17:00 UTC ### **What happened:** Some customers were unable to start tunnels with Sauce Connect 5. ### **Why it happened:** A new SC Tunnel image was released to production that contained a bug preventing some tunnels from starting. ### **How we fixed it:** We rolled back to the previous version of the image. ### **What we are doing to prevent it from happening again:** We’re investigating additional testing practices prior to release for specific edge case configurations.  Additionally, we are updating our alerting to be clearer on the affected component.
  • Time: Feb. 2, 2024, 5:18 a.m.
    Status: Resolved
    Update: Approximately between 00:00 and 01:00 UTC, customers may have experienced tunnel creation failures in our EU-Central and US-West data centers. This issue has now been resolved.

Updates:

  • Time: Jan. 30, 2024, 4:26 p.m.
    Status: Postmortem
    Update: **Dates:** Thursday January 25th 2024, 16:59 - 18:45 UTC ### **What happened:** New user registration was unavailable during the incident timeline. ### **Why it happened:** The API limit for registering a new user was triggered, which prevented new users from being able to sign up for services.  ### **How we fixed it:** The API limit was increased, which resolved the incident. ### **What we are doing to prevent it from happening again:** We are improving the monitoring and alerting of the impacted API.
  • Time: Jan. 25, 2024, 9:15 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue. All services are fully operational.
  • Time: Jan. 25, 2024, 7:14 p.m.
    Status: Monitoring
    Update: We have fixed the root cause and currently monitoring
  • Time: Jan. 25, 2024, 5:31 p.m.
    Status: Investigating
    Update: Users in Europe signing up for new account might experience failures. We are investigating.

Updates:

  • Time: Jan. 29, 2024, 5:37 p.m.
    Status: Postmortem
    Update: ### **Dates:** Friday January 19th 2024, 20:00 - 21:59 UTC ### **What happened:** An issue with route programming within a service mesh resulted in traffic being dropped to new pods involved in the Sauce Orchestrate request flow. ### **Why it happened:** A service mesh bug resulted in some routes not being programmed. ### **How we fixed it:** The control plane of the service mesh was restarted to force a sync event. ### **What we are doing to prevent it from happening again:** We are improving monitoring for the service mesh and the affected services. Additionally, we are developing a plan for upgrades of the service mesh across the fleet.
  • Time: Jan. 19, 2024, 12:09 p.m.
    Status: Resolved
    Update: After taking remedial action, we are seeing normal execution of Sauce Orchestrate tests on the US-West-1 data center. This incident is resolved.
  • Time: Jan. 19, 2024, 11:57 a.m.
    Status: Investigating
    Update: We are currently seeing elevated error rates when running tests via Sauce Orchestrate in our US-West-1 datacenter, we are still investigating.
  • Time: Jan. 19, 2024, 11:15 a.m.
    Status: Investigating
    Update: We are currently seeing elevated error rates when running tests via Sauce Orchestrate in our US-West-1 datacenter, we are currently investigating.

Updates:

  • Time: Jan. 29, 2024, 3:16 p.m.
    Status: Postmortem
    Update: ### **Dates:** Thursday January 11th 2024, 23:17 - Friday January 12th 2024, 01:09 UTC ### **What happened:** Tests running on Chrome version 120 for any platform and Firefox on Mac experienced failures. ### **Why it happened:** During a new browser release, a critical update to a dependency for Firefox was not identified due to an irregular and infrequent update cycle for that dependency.  Additionally, during the initial rollback, an inconsistent system state affected Chrome. ### **How we fixed it:** The deployment was reverted.  Following the initial revert, an additional deploy was performed to resolve an inconsistent system state. ### **What we are doing to prevent it from happening again:** We are improving our internal automated testing coverage to include the previously missed component.
  • Time: Jan. 12, 2024, 1:20 a.m.
    Status: Resolved
    Update: Between 23:48 UTC and 01:09 UTC, we saw an elevated rate of Infrastructure Errors on our platform impacting browser tests on macOS and Windows in our US West Data Center. We have taken remedial action. All services are fully operational.

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Frequently Asked Questions - Sauce Labs

Is there a Sauce Labs outage?
The current status of Sauce Labs is: Systems Active
Where can I find the official status page of Sauce Labs?
The official status page for Sauce Labs is here
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